Experienced Energy Efficiency Customer Care Agent – Delivering Exceptional Service to Commercial & Residential Clients with brighthush

About brighthush

brighthush is a trailblazing human capital management firm that has been empowering organizations since 1990. With a proud heritage as a WOSB, MBE, and WBE, we blend the best in people with the evolving demands of the modern workplace. Our mission is to connect top talent with forward‑thinking companies, ensuring that every partnership thrives on innovation, diversity, and a shared commitment to excellence.

Why Join brighthush?

At brighthush, we believe that great work starts with great people. We foster an inclusive culture where every voice is heard, every idea is valued, and every employee has the opportunity to grow. As part of our Energy Efficiency Customer Care team, you’ll be at the forefront of a national movement to reduce energy consumption, lower utility costs, and protect the planet. You’ll work alongside passionate professionals who are dedicated to making a tangible difference for both commercial and residential customers.

Position Overview

We are seeking a motivated, detail‑oriented Energy Efficiency Customer Care Agent to support our leading utility energy efficiency programs. In this role, you will be the primary point of contact for program participants, ensuring a seamless experience from application to incentive fulfillment. You will work across three dynamic shifts, providing both inbound and outbound support, processing applications, and maintaining high standards of data integrity and customer service.

Shift Options

• 8:30 am – 5:30 pm EST
• 9:00 am – 6:00 pm EST
• 10:00 am – 7:00 pm EST

Key Responsibilities

• Application Processing: Review and process energy incentive applications, verifying eligibility against program criteria.
• Customer Support: Provide timely, courteous assistance to applicants and program participants via phone, email, and online chat.
• Back‑Office Operations: Perform data‑intensive tasks, including database updates, record maintenance, and reporting for utility clients.
• Performance Management: Meet or exceed daily, weekly, and monthly metrics for call volume, resolution time, and quality scores.
• Data Integrity: Ensure all customer and client information is handled with strict confidentiality and accuracy.
• Process Improvement: Adapt quickly to evolving procedures and contribute ideas to streamline workflows.
• Team Collaboration: Work closely with internal staff, vendors, and utility partners to resolve issues and enhance the customer journey.

Essential Qualifications & Skills

• High school diploma or GED (college coursework or a degree is a plus).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong data entry skills with a typing speed of 45–50 WPM.
• Excellent analytical, written, and verbal communication abilities.
• Ability to collaborate effectively with cross‑functional teams and external stakeholders.
• Strong problem‑solving skills and a proactive approach to identifying solutions.
• Adaptability to handle multiple priorities in a fast‑paced environment.
• Positive attitude, high energy, and genuine enthusiasm for helping program participants.
• Capacity to work independently as well as part of a cohesive team.
• Experience with Excel and database navigation is required.

Preferred Experience

• Prior experience in application processing, customer service, or a high‑volume call center.
• Background in utility or energy efficiency programs is highly desirable.
• Familiarity with CRM systems and data‑management tools.

What You’ll Gain

When you join brighthush, you’ll unlock a wealth of opportunities for professional growth and personal development:

• Career Pathways: Clear advancement tracks within the customer service, operations, and program management teams.
• Continuous Learning: Access to industry‑leading training modules, certifications, and workshops.
• Mentorship: Pairing with seasoned leaders who will guide your career trajectory.
• Impact: Directly contribute to energy savings, cost reductions, and environmental stewardship for thousands of households and businesses.
• Recognition: Regular performance reviews, awards, and incentives for exceeding expectations.

Work Environment & Culture

brighthush prides itself on a culture of unconditional acceptance and belonging. Our workplace is characterized by:

• Inclusive teamwork that values diverse perspectives.
• Transparent communication from leadership to frontline staff.
• Flexibility in scheduling to support work‑life balance.
• Collaborative problem‑solving sessions that empower employees to shape processes.
• Celebrations of milestones, both personal and professional.

Compensation & Benefits

Competitive hourly rate of $16.00 – $16.50, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance options.
• Paid time off (vacation, sick leave, and holidays).
• Retirement savings plan with employer match.
• Employee assistance programs and wellness resources.
• Opportunity for overtime and shift differentials.

How to Apply

Ready to make a difference while advancing your career? Submit your application today and become part of brighthush’s mission to empower people and protect our planet. We look forward to welcoming you to our team!