Remote Customer Relations Coordinator – Travel & Hospitality Experience Specialist at brighthush

About brighthush

brighthush is a forward‑thinking travel and hospitality platform that redefines how people experience the world. With a mission to create unforgettable journeys through personalized service, we empower travelers to explore destinations with confidence, comfort, and curiosity. Our team blends technology, local expertise, and a passion for connection to deliver seamless, memorable adventures for clients across the globe.

As a remote‑first organization, brighthush values flexibility, innovation, and a culture of continuous learning. We believe that great customer relationships are the cornerstone of exceptional travel experiences, and we’re looking for talented individuals who share that belief.

Why Join brighthush?

• Remote Flexibility: Work from anywhere with a reliable internet connection and set your own hours to balance life and career.
• Growth & Development: Access to comprehensive training modules, mentorship from seasoned travel professionals, and opportunities to expand your skill set into new areas of the industry.
• Impactful Work: Every interaction you have shapes a client’s journey, turning ordinary trips into extraordinary memories.
• Performance‑Based Earnings: Earn competitive compensation with no cap—your success directly translates into rewards.
• Inclusive Culture: A supportive, collaborative team that celebrates diversity, creativity, and continuous improvement.

Role Overview

As a Remote Customer Relations Coordinator at brighthush, you will be the primary touchpoint for our clients, guiding them through every stage of their travel experience. From initial inquiries to post‑trip follow‑up, you’ll ensure that each client receives timely, accurate, and personalized support. This role is ideal for individuals who thrive on building relationships, enjoy meticulous organization, and are passionate about creating meaningful travel moments.

Key Responsibilities

• Client Communication: Serve as the main point of contact via email, phone, and messaging platforms, responding to inquiries with professionalism and empathy.
• Travel Planning & Coordination: Assist clients in selecting accommodations, cruises, vacation packages, and ancillary services that align with their preferences and budgets.
• Reservation Management: Handle booking confirmations, itinerary updates, and changes, ensuring accuracy across all platforms.
• Destination Research: Conduct in‑depth research on resorts, local attractions, and travel options to provide tailored recommendations.
• Record Keeping: Maintain organized, up‑to‑date client files and booking records in our CRM system.
• Pre‑Travel Guidance: Offer essential travel tips, packing lists, and safety information to prepare clients for their journeys.
• Post‑Trip Support: Follow up with clients after their trips to gather feedback, address concerns, and nurture long‑term relationships.
• Supplier Collaboration: Work closely with hotels, airlines, cruise lines, and local vendors to secure the best rates and ensure service quality.
• Continuous Improvement: Identify process gaps and propose solutions to enhance client satisfaction and operational efficiency.

Essential Qualifications

• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong organizational abilities with a proven track record of managing multiple client requests simultaneously.
• Comfortable working independently in a remote environment, demonstrating self‑discipline and time‑management skills.
• Detail‑oriented mindset with a knack for problem‑solving and troubleshooting.
• Basic computer literacy, including proficiency with email, spreadsheets, and internet research.
• Prior experience in customer service, hospitality, or travel is advantageous but not mandatory.

Preferred Qualifications & Skills

• Experience using travel booking platforms (e.g., Expedia, Booking.com, Sabre) and CRM systems.
• Knowledge of global travel trends, visa requirements, and health & safety protocols.
• Strong interpersonal skills with the ability to build rapport quickly and maintain long‑term client relationships.
• Adaptability to changing client needs and the ability to think on your feet.
• Passion for travel and a genuine desire to help others discover new cultures and experiences.

What You’ll Gain

• Professional Growth: Opportunities to transition into senior customer relations roles, travel consulting, or product management within brighthush.
• Skill Development: Mastery of travel logistics, client relationship management, and cross‑functional collaboration.
• Mentorship: Regular check‑ins with senior team members and access to industry experts.
• Learning Resources: Subscription to travel industry publications, webinars, and workshops.
• Recognition: Performance bonuses, spot awards, and public acknowledgment of outstanding client service.

Work Environment & Culture

At brighthush, we foster a culture that values transparency, creativity, and mutual respect. Our remote teams collaborate through virtual meetings, instant messaging, and shared project boards, ensuring everyone stays connected and aligned. We celebrate diversity and encourage every team member to bring their authentic self to work.

Our core values—customer obsession, continuous learning, and collaborative innovation—guide everything we do. Whether you’re troubleshooting a last‑minute itinerary change or brainstorming new travel packages, you’ll find a supportive environment that rewards initiative and celebrates success.

Compensation & Benefits

• Competitive Base Pay: A competitive hourly rate that reflects your experience and expertise.
• Performance Bonuses: Earn additional income based on client satisfaction scores, referral metrics, and overall performance.
• Flexible Schedule: Design your work hours around your life while meeting client needs.
• Health & Wellness: Access to a virtual wellness program, including mindfulness sessions and fitness challenges.
• Professional Development: Reimbursement for relevant certifications, courses, and industry conferences.
• Technology Stipend: Support for home office equipment, high‑speed internet, and necessary software.

How to Apply

Ready to embark on a rewarding career that blends travel, technology, and exceptional customer service? Click the link below to submit your application and join the brighthush team.

Apply to this role now

Final Thoughts

At brighthush, we believe that every journey starts with a conversation. As a Remote Customer Relations Coordinator, you’ll be the catalyst that turns travel dreams into reality. If you’re passionate about creating memorable experiences, thrive in a dynamic remote setting, and are eager to grow alongside a forward‑thinking travel brand, we want to hear from you.

Take the next step in your career—apply today and help us shape the future of travel, one client at a time.