Experienced Front‑of‑Store Customer Experience Coordinator & Loyalty Program Champion – Elevate Shopper Journeys and Drive Sales Growth at brighthush

About brighthush

brighthush is a pioneering force in the off‑price retail landscape, redefining how shoppers discover, experience, and love high‑quality merchandise at unbeatable prices. With a footprint that spans the United States, Canada, and Europe, we operate flagship stores, state‑of‑the‑art distribution centers, and an ever‑expanding e‑commerce platform. Our mission is simple yet powerful: to create memorable moments for every shopper, every day. We believe that great people drive great results, and we invest heavily in the growth, well‑being, and success of our associates.

Why brighthush is the Place to Grow Your Career

When you step into a brighthush store, you’re not just another employee—you’re a vital part of a vibrant, collaborative team that values diversity, creativity, and continuous learning. Our culture is built on:

• Innovation & Agility: We thrive on fresh ideas and quick adaptation—your voice matters.
• Community & Inclusion: Every associate is respected, heard, and empowered to bring their authentic self to work.
• Career Growth: From on‑the‑job training to formal leadership programs, we provide clear pathways to advance.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and comprehensive wellness resources keep you energized.

Position Overview

As a Customer Experience Coordinator at brighthush, you will lead the front‑of‑store team to deliver an outstanding, personalized shopping experience. You’ll champion loyalty programs, maintain a pristine store environment, and mentor associates to embody the brighthush values of honesty, integrity, and customer focus. Your leadership will directly influence customer satisfaction scores, sales performance, and team morale.

Key Responsibilities

• Customer Experience Leadership: Set the tone for exceptional service by engaging with shoppers, resolving concerns swiftly, and promoting loyalty programs.
• Team Management: Assign registers, coordinate breaks, and ensure adequate POS coverage. Provide real‑time coaching and feedback to associates.
• Training & Development: Design and deliver front‑end training modules on customer interaction, product knowledge, and store policies. Mentor new hires and develop high‑potential associates.
• Store Operations: Maintain a clean, organized, and visually appealing store layout. Ensure compliance with merchandising standards and store planograms.
• Performance & Metrics: Track key performance indicators (KPIs) such as sales per associate, customer satisfaction scores, and shrinkage rates. Use data to drive continuous improvement.
• Safety & Compliance: Enforce safety protocols, conduct regular safety briefings, and ensure adherence to all labor laws and company policies.
• Collaboration with Management: Partner with the store manager to identify training needs, set priorities, and develop action plans for operational excellence.
• Community Engagement: Represent brighthush in community events, fostering brand loyalty and positive public perception.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills; comfortable interacting with diverse customers and team members.
• Demonstrated flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Team‑player mindset with a track record of fostering collaboration and high performance.
• Ability to train and develop others, with a passion for coaching and mentorship.

Preferred Qualifications

• Experience managing loyalty or rewards programs in a retail setting.
• Knowledge of POS systems and basic data analytics to interpret sales reports.
• Background in safety compliance and loss prevention initiatives.
• Prior exposure to e‑commerce or omnichannel retail operations.
• Certification in retail management or customer service (e.g., Certified Retail Management Professional).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping moments.
• Leadership & Influence: Ability to inspire, coach, and hold a team accountable.
• Analytical Thinking: Use data to identify trends, diagnose issues, and recommend solutions.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Integrity & Ethics: Uphold confidentiality, honesty, and professional conduct.
• Communication: Clear, concise, and persuasive in both written and verbal interactions.
• Time Management: Prioritize tasks effectively to meet operational deadlines.

Career Growth & Learning Opportunities

At brighthush, we view every associate as a future leader. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that cover advanced retail operations, people management, and strategic planning.
• Mentorship from senior leaders who share insights and guidance.
• Cross‑functional projects that expose you to merchandising, marketing, and supply chain functions.
• Continuous learning through online courses, workshops, and certifications.
• Clear promotion pathways to roles such as Store Manager, District Manager, or Regional Operations Lead.

Work Environment & Culture at brighthush

Our stores are more than retail spaces—they’re community hubs where associates feel valued and empowered. You’ll experience:

• A collaborative team atmosphere that celebrates wins and learns from challenges.
• Inclusive hiring practices that embrace diversity in all its forms.
• Regular team‑building activities, recognition programs, and social events.
• Open communication channels—your ideas and feedback are always heard.
• Commitment to sustainability, with initiatives to reduce waste and promote responsible sourcing.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $18.13 to $28.80—depending on experience and qualifications—brighthush offers a comprehensive benefits package designed to support your health, financial security, and personal growth:

• Health & Wellness: Medical, dental, and vision plans; wellness programs; on‑site fitness resources.
• Financial Security: 401(k) plan with company match, stock purchase options, and financial planning workshops.
• Paid Time Off: Generous vacation, sick leave, and paid holidays.
• Family & Life: Paid parental leave, adoption assistance, and childcare support.
• Discounts & Perks: Associate discounts on merchandise, cell phone plans, pet insurance, and more.
• Professional Development: Tuition reimbursement, leadership training, and conference sponsorships.
• Community & Social: Volunteer opportunities, charity partnerships, and employee resource groups.

How to Apply

Ready to elevate your career and make a tangible impact on shoppers’ lives? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Our Commitment to Diversity and Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, identities, and experiences, and we provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.