Experienced Healthcare Customer Care Representative – Hybrid & Remote – Join brighthush

About brighthush

At brighthush, we are redefining the future of healthcare by putting people first. As a leading innovator in the health‑benefits space, brighthush empowers millions of members to navigate their pharmacy plans with confidence and clarity. Our mission is simple: make the complex simple, the confusing clear, and the experience human. If you thrive in a fast‑paced, high‑impact environment and want to be part of a team that is changing the way people access medication and care, brighthush is the place for you.

Why This Role Matters

Every day, members call in with questions about prescription coverage, medication benefits, and mail‑order services. As a Healthcare Customer Care Representative, you are the frontline of empathy, knowledge, and problem‑solving. Your voice becomes the bridge that connects members to the resources they need, ensuring they feel heard, understood, and supported. In a world where healthcare can feel overwhelming, you bring calm, clarity, and confidence to each conversation.

Key Responsibilities

• Inbound Member Support: Handle a high volume of incoming calls from members, providing accurate, timely information about prescription insurance coverage, medication benefits, and mail‑order prescriptions.
• Customer‑Centric Problem Solving: Guide callers through complex pharmacy benefit scenarios with patience, empathy, and a genuine concern for their well‑being.
• Multi‑Tasking & Computer Navigation: Seamlessly toggle between multiple screens and Windows‑based applications while speaking, reading plan details, interpreting benefit logic, and entering records in real time.
• Communication & Empathy: Match the caller’s pace and tone, maintain a calm demeanor, and demonstrate high empathy while strictly adhering to HIPAA and federal compliance regulations.
• Continuous Learning: Participate in ongoing training modules, stay updated on policy changes, and apply new knowledge to improve member experience.
• Team Collaboration: Share insights, best practices, and feedback with peers and supervisors to continuously enhance service quality.

Essential Qualifications

• Location: Must reside within 75 miles of the Honolulu site to attend the initial onsite orientation.
• Experience: Minimum 1 year of customer‑facing experience in a call center, retail, hospitality, customer service, or military environment.
• Technical Proficiency: Strong computer skills navigating Windows environments, multi‑screen setups, and dual software applications.
• Remote Setup:
  • Secure, quiet, distraction‑free home office space.
  • Reliable hardwired high‑speed internet (minimum 25 Mbps download / 3 Mbps upload). Speed test screenshot required with application submission.
  • Ability to be on camera via Microsoft Teams for all training modules and ongoing meetings.
• Communication: Excellent verbal communication skills in English, with a clear, friendly, and professional tone.
• Reliability: Strong track record of punctuality and adherence to shift schedules.

Preferred Qualifications

• Associate degree or equivalent experience.
• 6+ months of experience in healthcare, health insurance, or pharmacy support.
• Demonstrated ability to exhibit patience, empathy, active listening, and clear verbal communication.
• Experience with HIPAA compliance and handling sensitive member data.

Skills & Competencies

• Active Listening – Ability to fully focus on the caller’s needs and respond thoughtfully.
• Problem‑Solving – Quickly analyze issues and provide accurate, actionable solutions.
• Empathy & Compassion – Show genuine concern for members’ health and well‑being.
• Time Management – Efficiently handle multiple tasks while maintaining high quality.
• Adaptability – Thrive in a fast‑paced environment with evolving policies and procedures.
• Team Player – Collaborate with colleagues and share knowledge to improve overall service.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Healthcare Customer Care Representative, you will have access to:

• Structured onboarding and 6‑week virtual training program.
• Mentorship from seasoned professionals in the healthcare industry.
• Regular performance reviews and personalized development plans.
• Opportunities to advance into senior support roles, team leadership, or specialized pharmacy benefit positions.
• Cross‑departmental projects that expose you to broader aspects of healthcare operations.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and impact. Our hybrid model blends the flexibility of remote work with the camaraderie of in‑person collaboration. You’ll enjoy:

• 1‑day onsite orientation to connect with your team and get acquainted with our facilities.
• Flexible shift options (7:00 AM–3:30 PM, 8:00 AM–4:30 PM, 10:30 AM–7:00 PM) to accommodate your lifestyle.
• A supportive, mission‑driven team that values each member’s voice.
• Regular virtual coffee chats, wellness initiatives, and community outreach events.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a competitive hourly rate of $20.00 per hour, commensurate with experience and performance. While this role is contract‑based, brighthush provides:

• Comprehensive onboarding and ongoing training.
• Access to a robust knowledge base and support resources.
• Performance‑based incentives and potential for overtime.
• Health and wellness resources, including mental health support and employee assistance programs.
• Opportunities to transition into full‑time roles with additional benefits such as health insurance, retirement plans, and paid time off.

How to Apply

If you are ready to make a tangible difference in people’s healthcare journeys and thrive in a dynamic, supportive environment, we want to hear from you. Submit your application through the link below and join the brighthush team where your expertise and empathy will shine.