Senior Customer Success Architect – Digital Transformation & AI‑Driven Solutions Advisor at brighthush

About brighthush

brighthush is the world’s leading platform for agentic software development, powered by cutting‑edge AI tools that help developers build, scale, and secure applications faster than ever before. With a vibrant community of over 180 million developers and more than 90 % of Fortune 100 companies on board, brighthush is at the forefront of the digital transformation wave. Our mission is simple: empower every organization to innovate, collaborate, and succeed in the cloud‑native era.

Why brighthush?

At brighthush, we don’t just provide technology – we create an ecosystem where ideas turn into products, teams become high‑performing units, and customers achieve measurable business outcomes. Our culture is built on five core values: Customer‑obsessed, Ship to learn, Growth mindset, Own the outcome, and Better together. We celebrate diversity, champion inclusion, and believe that the best solutions come from a mix of perspectives.

Position Overview

As a Senior Customer Success Architect at brighthush, you will be the bridge between our customers’ strategic goals and the technical capabilities of our platform. You will work closely with Fortune 100 enterprises, mid‑market leaders, and emerging tech firms to design, implement, and optimize solutions that accelerate their digital transformation journeys. Your expertise will shape the future of our customer engagement strategy, ensuring that every client not only adopts brighthush technology but thrives with it.

Key Responsibilities

• Strategic Solution Design – Translate complex business requirements into tailored brighthush solutions, ensuring alignment with industry best practices and customer roadmaps.
• Technical Coaching & Enablement – Provide hands‑on guidance to customer engineering teams, product managers, and executives on how to leverage brighthush’s AI‑powered tools for maximum impact.
• Cross‑Functional Collaboration – Partner with Product, Engineering, Sales, and Support to surface customer insights, influence feature development, and drive continuous improvement.
• Roadmap & Implementation Oversight – Lead the creation of technology and business roadmaps, coordinate implementation milestones, and remove blockers to ensure on‑time delivery.
• Customer Advocacy – Serve as the voice of the customer within brighthush, escalating critical issues and championing solutions that deliver tangible ROI.
• Content & Workshop Development – Design and deliver workshops, webinars, and documentation that empower customers to adopt best practices and scale their usage.
• Retention & Expansion – Identify upsell opportunities, develop retention strategies, and collaborate with the Customer Success team to drive long‑term partnership growth.
• Thought Leadership – Represent brighthush at industry events, conferences, and user groups, sharing insights on AI, cloud, and modern software practices.

Essential Qualifications

• Minimum 5 years of experience in technical consulting, consultative selling, or a related customer‑facing technical role.
• Or a Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field combined with at least 3 years of relevant experience.
• Or a Master’s degree in a technical discipline with 1 + year of experience in a similar capacity.
• Strong analytical skills with the ability to dissect complex business problems and translate them into actionable technical solutions.
• Excellent communication skills – able to articulate technical concepts to both technical and non‑technical audiences.
• Willingness to travel up to 25 % to meet with customers, partners, and internal stakeholders.

Preferred Qualifications

• 8 + years of experience in technical consulting or customer‑facing roles, with a proven track record of driving digital transformation.
• Experience coordinating cross‑functional teams (engineering, support, partner) to deliver complex customer outcomes.
• Hands‑on experience with AI tools and agents that enhance software development or business workflows.
• Professional fluency in French (spoken and written) – a plus for engaging with our global customer base.
• Prior exposure to large enterprise environments and familiarity with modern cloud architectures.

Skills & Competencies

• Deep knowledge of cloud platforms (AWS, Azure, GCP) and CI/CD pipelines.
• Proficiency with version control, code review, and collaboration tools.
• Strong problem‑solving mindset and a data‑driven approach to decision making.
• Ability to manage multiple high‑priority projects simultaneously.
• Leadership qualities: mentoring, coaching, and influencing without direct authority.
• Adaptability to fast‑changing technology landscapes and evolving customer needs.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the technology we build. As a Senior Customer Success Architect, you will:

• Progress to Lead Architect or Director of Customer Success, shaping strategy across the organization.
• Gain exposure to executive‑level stakeholder management and high‑impact projects.
• Participate in internal innovation labs, hackathons, and cross‑team initiatives that push the boundaries of AI and cloud.
• Access continuous learning resources, including certifications, workshops, and mentorship programs.
• Benefit from a culture that rewards curiosity, experimentation, and ownership.

Work Environment & Culture

brighthush is a remote‑first organization with a distributed workforce across the United Kingdom and beyond. We foster a collaborative environment where ideas flow freely, and every team member is empowered to make decisions. Our remote culture is supported by:

• Flexible working hours and a results‑oriented performance model.
• Regular virtual town halls, team‑building events, and knowledge‑sharing sessions.
• Access to state‑of‑the‑art collaboration tools and a robust internal knowledge base.
• A commitment to mental health, work‑life balance, and employee well‑being.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for senior technical roles.
• Performance‑based bonuses and equity options that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, parental leave, and flexible vacation policies.
• Professional development stipend, conference travel, and certification reimbursements.
• Wellness programs, mental health support, and employee assistance resources.

How to Apply

If you are passionate about driving customer success through technology, thrive in a fast‑paced environment, and want to shape the future of digital transformation, we want to hear from you. Join brighthush and help us empower the next generation of innovators.

Ready to take the next step? Submit your application today and become part of a team that is changing the world, one line of code at a time.