Experienced Home Care Operations Virtual Assistant – Remote, Philippines – U.S. Pacific Time Support

About brighthush

brighthush is a leading virtual support partner dedicated to empowering U.S.-based home care organizations with world‑class administrative and operational expertise. With a mission to elevate patient care through seamless coordination, we bring together a global network of highly skilled professionals who thrive in fast‑paced, technology‑driven environments. Our remote-first culture, combined with a commitment to continuous learning, makes brighthush the ideal place for ambitious individuals who want to make a tangible impact on the lives of patients and caregivers alike.

Why Join brighthush?

At brighthush, you’ll be part of a collaborative team that values innovation, integrity, and inclusivity. We believe that every team member’s voice matters, and we provide the tools, training, and support needed to grow both personally and professionally. Whether you’re just starting your career or looking to broaden your skill set, brighthush offers a platform where your contributions are recognized and rewarded.

Position Overview

We are seeking a highly organized, detail‑oriented Home Care Operations Virtual Assistant based in the Philippines to support U.S. home care organizations during Pacific Time business hours. In this role, you will act as the backbone of our scheduling and documentation processes, ensuring that caregivers, patients, and internal stakeholders receive timely, accurate information. Your strong communication skills and proficiency with modern productivity tools will enable you to thrive in a remote, dynamic environment.

Key Responsibilities

• Schedule Management: Monitor, update, and reconcile caregiver schedules, ensuring coverage aligns with patient needs and regulatory requirements.
• Caregiver Coordination: Serve as the primary point of contact for caregivers, addressing inquiries, resolving conflicts, and facilitating smooth handoffs.
• Documentation & Compliance: Maintain meticulous records in AxisCare and Wellsky, ensuring all documentation meets industry standards and audit requirements.
• Communication Hub: Act as the liaison between caregivers, patients, and internal teams, providing clear, concise updates via email, chat, and phone.
• Process Improvement: Identify bottlenecks in scheduling or documentation workflows and propose actionable solutions to enhance efficiency.
• Data Integrity: Verify the accuracy of data entries, flag discrepancies, and collaborate with IT support to resolve technical issues.
• Reporting: Generate weekly and monthly reports on caregiver utilization, patient satisfaction metrics, and operational KPIs.
• Compliance Support: Stay current on state and federal regulations affecting home care operations and ensure all processes remain compliant.

Essential Qualifications

• Proficient in English (written and spoken) with excellent communication skills.
• Minimum of 1–2 years of administrative, scheduling, or customer service experience.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Experience using Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Calendar).
• Familiarity with healthcare scheduling platforms such as AxisCare or Wellsky is highly desirable.
• Availability to work full‑time during U.S. Pacific Time business hours (typically 7 a.m. – 3 p.m. PT).
• Reliable internet connection and a quiet, dedicated workspace.
• High level of professionalism, confidentiality, and ethical conduct.

Preferred Qualifications

• Experience working in a home care or healthcare environment.
• Knowledge of HIPAA regulations and data privacy best practices.
• Proficiency in additional productivity tools such as Asana, Trello, or Monday.com.
• Experience with remote collaboration platforms like Slack or Microsoft Teams.
• Prior exposure to virtual assistant roles or remote support functions.

Skills & Competencies

• Attention to Detail: Ability to spot errors and inconsistencies in large datasets.
• Time Management: Prioritize tasks effectively to meet tight deadlines.
• Problem Solving: Quickly diagnose issues and implement practical solutions.
• Adaptability: Thrive in a fast‑changing environment and adjust to new tools or processes.
• Team Collaboration: Work seamlessly with cross‑functional teams across time zones.
• Customer‑Centric Mindset: Deliver exceptional service to caregivers and patients alike.

Career Growth & Learning Opportunities

At brighthush, your career path is not limited to a single role. We offer:

• Structured mentorship programs with senior leaders in operations and technology.
• Access to online learning platforms (LinkedIn Learning, Coursera) covering healthcare administration, project management, and data analytics.
• Opportunities to transition into specialized roles such as Care Coordination Manager, Compliance Analyst, or Operations Lead.
• Annual performance reviews that align with clear career ladders and promotion criteria.
• Participation in cross‑departmental projects that broaden your skill set and visibility within the organization.

Work Environment & Company Culture

brighthush champions a remote-first culture that values flexibility, transparency, and work‑life balance. Our core values include:

• Integrity: We uphold the highest ethical standards in all interactions.
• Collaboration: Teamwork across borders is essential to our success.
• Innovation: We continuously seek smarter ways to support our clients and caregivers.
• Growth: Every team member is encouraged to pursue professional development.
• Compassion: We recognize the human element in all aspects of home care.

Our virtual office is built on robust communication tools, regular check‑ins, and a culture that celebrates achievements—both big and small.

Compensation & Benefits

While the base salary for this role ranges from USD 10,200 to USD 11,400 per year, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive base salary commensurate with experience.
• Performance‑based bonuses tied to operational KPIs.
• Health and wellness stipend to support a healthy lifestyle.
• Flexible work schedule within Pacific Time business hours.
• Paid time off (PTO) and public holidays.
• Professional development budget for courses, certifications, and conferences.
• Access to a virtual employee assistance program (EAP) for mental health support.
• Regular team virtual events and recognition programs.

How to Apply

If you are passionate about improving home care operations and thrive in a remote, collaborative environment, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you are the ideal candidate for this role. Highlight any relevant experience with scheduling platforms, healthcare compliance, or remote support.

To apply, click the link below and complete the online application. We look forward to exploring how you can contribute to brighthush’s mission of delivering exceptional care support.

Apply to this position now

Join brighthush Today

At brighthush, you will be part of a forward‑thinking team that values your expertise and supports your growth. If you are ready to take on a meaningful role that blends administrative precision with compassionate service, apply today and help us shape the future of home care operations.