Senior Customer Operations Product Manager – MBA‑Focused Digital Experience Lead at brighthush

About brighthush

brighthush is a trailblazing leader in the media and communications sector, redefining how audiences discover, engage with, and enjoy digital entertainment. With a portfolio that spans premium video services, cutting‑edge streaming platforms, and immersive interactive experiences, brighthush is committed to delivering seamless, personalized content that resonates across the globe. Our culture is built on curiosity, collaboration, and a relentless pursuit of innovation—values that empower every team member to turn bold ideas into transformative products.

Why Join brighthush?

As a rapidly growing organization, brighthush offers a unique blend of startup agility and corporate stability. You’ll work alongside seasoned product leaders, data scientists, and creative designers, all while enjoying the flexibility of a fully remote, U.S.‑based role. Our MBA‑focused internship program is designed to fast‑track your career, providing you with real‑world product ownership, mentorship from senior executives, and a clear pathway to full‑time roles within the company.

Position Overview

We are seeking a dynamic, results‑oriented Customer Operations Product Manager to spearhead the development of next‑generation digital experiences that elevate customer satisfaction and drive revenue growth. This role is ideal for MBA candidates who thrive in fast‑moving environments, possess a deep understanding of digital product lifecycles, and can translate strategic business goals into actionable, data‑driven product roadmaps.

Key Responsibilities

• Ideate and Define Digital Experiences: Collaborate with cross‑functional teams—including UX/UI designers, data analysts, and engineering—to conceptualize and prototype innovative customer‑centric features that enhance engagement and retention.
• Own Product Roadmaps: Develop and maintain a prioritized product backlog, ensuring alignment with brighthush’s strategic objectives and market demands. Use frameworks such as Scaled Agile and Jira Align to manage releases and track progress.
• Stakeholder Management: Serve as the primary liaison between business units, technology teams, and external partners. Communicate product vision, status updates, and performance metrics to stakeholders at all levels.
• Data‑Driven Decision Making: Leverage analytics tools (Google Analytics, PowerBI, Quantum Metric, Qualtrics, Medallia) to gather insights, validate hypotheses, and measure the impact of new features on key performance indicators.
• Customer Advocacy: Conduct user research, surveys, and usability tests to capture customer pain points and preferences. Translate findings into actionable product enhancements.
• Continuous Improvement: Champion a culture of experimentation, A/B testing, and iterative development to refine product offerings and optimize the customer journey.
• Mentorship and Leadership: Guide junior product analysts and interns, fostering a collaborative environment that encourages learning and professional growth.

Essential Qualifications

• Current enrollment in an accredited MBA program (or recent graduate) with a focus on Product Management, Strategy, or Digital Innovation.
• Demonstrated experience in digital product management, preferably within media, entertainment, or a related consumer technology sector.
• Proficiency in product management tools such as Jira Align, Scaled Agile Framework, and PowerBI.
• Strong analytical skills, with the ability to interpret complex data sets and translate insights into product decisions.
• Excellent written and verbal communication skills; comfortable presenting to senior leadership and cross‑functional teams.
• Proven ability to manage multiple priorities in a fast‑paced, remote work environment.
• U.S. work authorization required.

Preferred Qualifications

• Experience with customer feedback platforms (Qualtrics, Medallia) and real‑time analytics (Quantum Metric).
• Background in UX/UI design or a strong understanding of user‑centered design principles.
• Familiarity with cloud‑based media delivery technologies and streaming infrastructure.
• Track record of launching successful digital products that achieved measurable business outcomes.
• Leadership experience in cross‑functional project teams or product squads.

Key Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Data Analysis & Insight Generation
• Agile & Scaled Agile Methodologies
• Stakeholder Engagement & Influence
• Customer‑Centric Design & User Experience
• Project Management & Prioritization
• Effective Communication & Storytelling
• Adaptability & Resilience in Remote Settings

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As an MBA intern, you will:

• Receive mentorship from senior product leaders who will guide you through complex product challenges.
• Participate in structured learning modules covering advanced product strategy, data analytics, and leadership skills.
• Gain hands‑on experience managing end‑to‑end product lifecycles, from ideation to launch.
• Access to internal conferences, workshops, and industry events that broaden your network and expertise.
• Be evaluated for full‑time roles within product, strategy, or customer experience teams upon successful completion of the internship.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote work model empowers you to balance professional growth with personal well‑being. You’ll enjoy:

• Flexible working hours that accommodate diverse time zones.
• Regular virtual team‑building activities and cross‑departmental hackathons.
• A supportive community of peers who celebrate successes and learn from challenges together.
• Access to cutting‑edge tools and technologies that keep you at the forefront of digital product innovation.

Compensation & Benefits

While this is an internship role, brighthush offers a competitive stipend of USD 41,600 – 58,240 per year, commensurate with experience and academic standing. In addition to the stipend, you will receive:

• Health, dental, and vision coverage (pro-rated for interns).
• Professional development stipend for courses, certifications, or conferences.
• Access to brighthush’s digital learning platform covering product management, data science, and leadership.
• Employee discount program for brighthush’s streaming services and partner products.
• Opportunity to transition into a full‑time role with a comprehensive benefits package.

How to Apply

Ready to shape the future of digital entertainment? Submit your resume, cover letter, and a brief portfolio (if applicable) through our careers portal. We look forward to discovering how your MBA insights and product passion can drive brighthush’s next wave of customer‑centric innovations.

Apply Now –