Bilingual Customer Support Specialist – English & Spanish – Salesforce & Automotive Operations – Remote, Full‑Time – Entry Level

About brighthush

brighthush is a leading North American provider of dealership management systems and vehicle imaging solutions, empowering automotive retailers with cutting‑edge technology that drives sales, enhances customer experience, and streamlines operations. With a portfolio that blends robust CRM platforms, advanced data analytics, and intuitive user interfaces, brighthush is at the forefront of the automotive information technology sector. Our mission is to help dealerships unlock their full potential by delivering reliable, scalable, and user‑friendly solutions that simplify complex processes and elevate service standards.

At brighthush, we believe that technology is only as powerful as the people who use it. That’s why we invest heavily in our people, fostering a culture of continuous learning, collaboration, and innovation. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that encourages growth, rewards creativity, and celebrates success.

Why Join brighthush?

• Impactful Work: Your role will directly influence the satisfaction of thousands of dealership partners and their customers.
• Remote Flexibility: Work from anywhere in the United States with a fully remote setup that supports work‑life balance.
• Career Growth: Clear pathways to advance into senior support, product management, or technical roles.
• Learning Culture: Access to internal training, certifications, and mentorship programs.
• Competitive Compensation: Salary range of USD 43,680 – 47,840 per year, commensurate with experience.
• Comprehensive Benefits: Generous paid time off, health, dental, vision, and more.

Key Responsibilities

As a Bilingual Customer Support Specialist, you will be the frontline advocate for our dealership partners, ensuring they receive timely, accurate, and friendly assistance. Your day‑to‑day tasks will include:

• Providing technical support for brighthush’s suite of dealership management and imaging solutions.
• Responding to customer inquiries via phone, email, and chat in both English and Spanish.
• Diagnosing and troubleshooting issues related to Salesforce integration, data sync, and user permissions.
• Documenting all interactions in the CRM, maintaining detailed records of problem resolution and follow‑up actions.
• Collaborating with cross‑functional teams (Product, Engineering, Sales) to relay customer feedback and suggest product enhancements.
• Participating in continuous improvement initiatives to streamline support processes and reduce resolution time.
• Maintaining up‑to‑date knowledge of dealership operations, automotive tools, and industry best practices.

Essential Qualifications

• Bilingual proficiency in English and Spanish (written and spoken).
• Experience using Salesforce or a comparable CRM platform.
• Familiarity with dealership operations, automotive tools, or related software.
• Strong communication skills, with the ability to explain technical concepts to non‑technical users.
• Excellent problem‑solving abilities and a customer‑centric mindset.
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced environment.
• Basic understanding of IT support principles (networking, databases, APIs) is a plus.

Preferred Qualifications

• Prior experience in automotive dealership support or consulting.
• Knowledge of vehicle imaging technologies and related workflows.
• Experience with ticketing systems such as Zendesk, Freshdesk, or ServiceNow.
• Certifications in Salesforce (e.g., Administrator, Service Cloud) or related fields.
• Demonstrated ability to work effectively in a remote, distributed team.

Key Skills & Competencies

• Technical Aptitude: Comfortable navigating complex software environments and troubleshooting issues.
• Communication: Clear, concise, and empathetic communication in both English and Spanish.
• Customer Focus: Passion for delivering exceptional service and turning challenges into opportunities.
• Analytical Thinking: Ability to dissect problems, identify root causes, and propose actionable solutions.
• Collaboration: Strong teamwork skills, with experience working across departments.
• Adaptability: Thrives in a dynamic setting where priorities can shift quickly.
• Time Management: Efficiently prioritizes tasks to meet SLAs and customer expectations.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility. As a Bilingual Customer Support Specialist, you will:

• Gain exposure to our full product suite, deepening your technical expertise.
• Participate in mentorship programs that pair you with senior engineers and product managers.
• Earn certifications in Salesforce, customer support best practices, and automotive technology.
• Progress into senior support, technical account management, or product development roles.
• Contribute to product roadmap discussions, ensuring that customer insights shape future releases.

Work Environment & Culture

brighthush champions a culture of inclusivity, transparency, and continuous improvement. Our remote-first approach means you’ll enjoy:

• Flexible work hours that respect your personal commitments.
• Regular virtual team gatherings, hackathons, and knowledge‑sharing sessions.
• A collaborative atmosphere where every voice is heard and valued.
• Access to cutting‑edge tools and resources that empower you to do your best work.

Compensation & Benefits

We offer a competitive salary range of USD 43,680 – 47,840 per year, aligned with industry standards for entry‑level support roles. In addition, you’ll receive:

• Generous paid time off (PTO) and holidays.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Professional development stipend for courses, conferences, and certifications.
• Employee wellness programs, including mental health resources and fitness reimbursements.
• Equity or stock‑option opportunities for high performers.

How to Apply

Ready to make a difference in the automotive technology space? Submit your application through our careers portal and join a team that values innovation, customer success, and personal growth.

Apply to this position now

Closing Statement

At brighthush, we’re not just building software; we’re building relationships, empowering dealerships, and shaping the future of automotive retail. If you’re a bilingual professional with a passion for technology, customer service, and continuous learning, we want to hear from you. Join us and help drive the next wave of innovation in the automotive industry.