Customer Experience Coordinator – Retail Leadership & Loyalty Program Champion at brighthush

Introduction: Join brighthush, the Global Leader in Off‑Price Retail

At brighthush, we’re redefining the shopping experience for millions of customers worldwide. With a portfolio that spans iconic brands and a presence in more than 30 countries, brighthush is a Fortune 100 powerhouse that thrives on innovation, diversity, and a relentless focus on customer delight. Whether you’re stepping into one of our flagship stores, working behind the scenes in a distribution center, or collaborating with a global team of talent, you’ll find a culture that values curiosity, collaboration, and continuous growth.

As a Customer Experience Coordinator, you’ll be the heartbeat of our front‑of‑store operations. You’ll lead a team of Associates, ensuring every customer interaction is memorable, every loyalty program is promoted, and every store environment reflects the brighthush commitment to excellence. If you’re passionate about creating seamless shopping journeys, mentoring high‑performing teams, and driving measurable results, we want you on our team.

Key Responsibilities

• Elevate the Customer Journey: Craft and maintain a welcoming, organized, and engaging store environment that encourages repeat visits and brand advocacy.
• Lead by Example: Demonstrate outstanding customer service, embody brighthush values, and actively engage with shoppers to understand their needs.
• Team Development: Train, coach, and mentor Associates on front‑end best practices, product knowledge, and loyalty program enrollment.
• Operational Excellence: Assign registers, manage POS coverage, coordinate breaks, and ensure Associates adhere to store plans and priorities.
• Issue Resolution: Address customer concerns swiftly, turning potential challenges into opportunities for delight.
• Performance Communication: Provide clear, constructive feedback, recognize achievements, and collaborate with management to set and track performance goals.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to maintain a secure, compliant, and inclusive workplace.
• Program Promotion: Champion brighthush credit and loyalty programs, driving enrollment and maximizing customer lifetime value.
• Loss Prevention & Shrink Reduction: Support initiatives that reduce shrinkage, protect inventory, and safeguard profitability.
• Continuous Improvement: Participate in store improvement projects, share insights, and implement best practices to elevate the overall customer experience.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for motivating and inspiring teams.
• Adaptability to changing priorities, unexpected situations, and dynamic store environments.
• Team‑player mindset, collaborating effectively with peers, supervisors, and cross‑functional partners.
• Experience in training and developing Associates, fostering a culture of continuous learning.

Preferred Qualifications

• Prior experience in a high‑volume, off‑price retail setting.
• Knowledge of POS systems and data analytics tools used in retail operations.
• Demonstrated success in driving loyalty program enrollment and customer retention metrics.
• Background in loss prevention or inventory management.
• Leadership training or certification in retail management.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for exceeding customer expectations and turning every interaction into a positive brand experience.
• Leadership & Coaching: Ability to inspire, develop, and retain high‑performing Associates.
• Analytical Thinking: Use data to identify trends, spot opportunities, and make informed decisions.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.
• Problem‑Solving: Quick, effective resolution of customer and operational challenges.
• Adaptability: Thrive in a dynamic environment with shifting priorities and evolving customer needs.
• Integrity & Ethics: Uphold the highest standards of honesty, confidentiality, and compliance.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member’s potential is limitless. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for senior management roles.
• Cross‑functional training in merchandising, inventory management, and digital commerce.
• Mentorship from seasoned executives who share their insights and career journeys.
• Opportunities to lead store‑wide initiatives, influencing strategy and execution.
• Internal mobility pathways that allow you to explore roles across the organization, from operations to corporate strategy.

Company Culture & Work Environment

brighthush is built on a foundation of respect, collaboration, and continuous improvement. Our culture is defined by:

• Diversity & Inclusion: A workplace where every voice is heard and valued.
• Employee Empowerment: Encouraging initiative, creativity, and ownership at every level.
• Community Engagement: Supporting local communities through volunteer programs and charitable partnerships.
• Work‑Life Balance: Flexible scheduling options, including nights and weekends, to accommodate diverse lifestyles.
• Recognition & Rewards: Celebrating achievements through peer recognition, performance bonuses, and career advancement.

Compensation & Benefits

While the starting hourly rate for this role ranges from $16.00 to $16.50, your total compensation package will include:

• Competitive base salary commensurate with experience and performance.
• Employee discount program, allowing you to shop at brighthush stores at a significant discount.
• Health, dental, and vision insurance options, with eligibility for medical, HSA, and FSA plans.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and paid holidays.
• Paid parental leave and adoption assistance.
• Life and disability insurance, short‑term and long‑term.
• Employee assistance program (EAP) for mental health and well‑being support.
• Discounts on childcare services, cell phones, and pet insurance.
• Scholarship and tuition reimbursement programs for continued education.
• Auto and home insurance discounts through our partner credit union.

How to Apply

Ready to bring your passion for customer experience to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

We look forward to discovering how your unique talents can help us continue to delight customers and drive growth at brighthush.