Experienced Part‑Time Customer Experience Coordinator – Remote, Salesforce‑Driven, Conflict Resolution Specialist

About brighthush

brighthush is a trailblazing leader in the residential construction industry, renowned for delivering luxury homes that blend timeless design with cutting‑edge technology. With a presence in over 60 markets across the United States, brighthush has earned a reputation for exceptional craftsmanship, sustainable building practices, and an unwavering commitment to customer satisfaction. Our mission is simple: to create homes that inspire and endure, while fostering a culture of innovation, integrity, and collaboration.

Why Join brighthush?

At brighthush, we believe that every team member plays a pivotal role in shaping the future of homebuilding. As a Part‑Time Customer Experience Coordinator, you will be the voice that connects our clients to the heart of our operations. You’ll work remotely, enjoy flexible scheduling—including evenings and weekends—and have the opportunity to grow within a company that values continuous learning, professional development, and work‑life balance.

Key Responsibilities

• Conducting Insightful Phone Surveys: Engage with homeowners, prospective buyers, and service partners to gather feedback on project satisfaction, service quality, and overall experience.
• Documenting and Analyzing Survey Results: Accurately record responses in Salesforce CRM, identify trends, and produce concise reports for cross‑functional teams.
• Escalating Customer Issues: Act as the first line of defense for any customer concern, triage issues, and collaborate with project managers, sales, and support teams to ensure timely resolution.
• Maintaining Data Integrity: Ensure all customer interactions are logged with precision, adhering to data privacy standards and internal compliance guidelines.
• Providing Continuous Feedback: Share actionable insights with product and operations teams to drive improvements in our homebuilding process and customer service protocols.

Essential Qualifications

• Strong Communication Skills: Exceptional verbal and written communication abilities in English, with a clear, empathetic tone.
• Salesforce CRM Proficiency: Demonstrated experience using Salesforce for data entry, reporting, and workflow automation.
• Attention to Detail: Meticulous approach to data capture, documentation, and quality assurance.
• Conflict Resolution: Ability to listen actively, remain calm under pressure, and guide customers toward satisfactory outcomes.
• Flexible Availability: Willingness to work evenings and weekends as needed to accommodate client schedules and project timelines.
• Remote Work Readiness: Reliable home office setup with high‑speed internet, a quiet workspace, and a professional demeanor.

Preferred Qualifications

• Experience in the construction, real estate, or customer service industry.
• Knowledge of homebuilding processes, project management, or quality assurance.
• Previous remote work experience with proven self‑management and time‑tracking skills.
• Familiarity with data analytics tools (e.g., Tableau, Power BI) to enhance reporting capabilities.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning feedback into action.
• Problem‑Solving: Quick analytical thinking to diagnose issues and propose effective solutions.
• Adaptability: Comfortable navigating changing priorities and evolving project scopes.
• Team Collaboration: Strong interpersonal skills to work seamlessly with cross‑functional teams.
• Time Management: Ability to juggle multiple tasks, meet deadlines, and maintain high productivity.

Career Growth & Learning Opportunities

While this role is part‑time, brighthush offers a clear pathway for career advancement. Successful coordinators may transition into full‑time positions such as Customer Success Manager, Project Coordinator, or even roles in Sales and Operations. We provide:

• Access to internal training modules on Salesforce, customer service best practices, and construction industry fundamentals.
• Mentorship from seasoned professionals across the organization.
• Opportunities to participate in cross‑departmental projects, expanding your skill set and network.
• Regular feedback sessions to help you set and achieve career goals.

Work Environment & Company Culture

At brighthush, we champion a culture of transparency, collaboration, and innovation. Even though you’ll be working remotely, you’ll feel integrated into our vibrant community through:

• Weekly virtual town halls and team check‑ins.
• Monthly virtual coffee chats with leadership.
• Digital collaboration tools (Slack, Microsoft Teams, Confluence) that keep communication fluid.
• Inclusive initiatives that celebrate diversity, equity, and belonging.
• Recognition programs that reward outstanding customer service and teamwork.

Compensation & Benefits

As a part‑time role, you’ll receive competitive hourly compensation aligned with industry standards for remote customer experience positions. In addition, brighthush offers a comprehensive benefits package for eligible employees, including:

• 401(k) plan with company matching.
• Health, dental, and vision insurance options.
• Paid time off and flexible scheduling.
• Professional development stipend.
• Employee wellness programs and resources.

How to Apply

Ready to bring your passion for customer experience to a leading construction brand? Submit your application through our careers portal. We’re excited to learn how your unique skills and perspective can help us continue to deliver exceptional homes and service.

Apply Now to brighthush and become an integral part of a team that builds more than houses— we build lasting relationships.