Experienced Part‑Time Customer Service Representative – 24+ Hours, $23/hr – Join brighthush’s Dynamic Self‑Storage Team

About brighthush

brighthush is a leading name in the self‑storage industry, known for combining modern technology with a customer‑first philosophy. With a portfolio of well‑maintained facilities across Massachusetts, we provide secure, convenient, and affordable storage solutions for individuals and businesses alike. Our mission is simple: to make storage hassle‑free and to create a welcoming environment where every customer feels valued and supported.

Why brighthush?

At brighthush, we believe that great service starts with great people. We invest in our team members through continuous training, mentorship, and a culture that celebrates collaboration, integrity, and innovation. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform where your contributions matter and your growth is nurtured.

Position Overview

We are seeking a reliable, customer‑focused Part‑Time Customer Service Representative to join our self‑storage facilities in Randolph and Norwell, MA. This role is ideal for someone who thrives in a dynamic environment, enjoys helping customers, and can manage a variety of day‑to‑day responsibilities with independence and professionalism.

Key Responsibilities

• Serve as the first point of contact for visitors, answering questions and providing information about unit availability, pricing, and policies.
• Process rental agreements, renewals, and move‑in/out transactions accurately and efficiently.
• Maintain a clean, organized, and welcoming facility environment, including common areas and storage units.
• Assist customers with unit selection, ensuring they find the best fit for their needs.
• Handle phone inquiries and resolve issues or concerns in a courteous and timely manner.
• Collaborate closely with the home office team to coordinate scheduling, billing, and administrative tasks.
• Support daily office operations, including data entry, record keeping, and inventory management.
• Travel between Randolph and Norwell locations as needed, ensuring consistent service across both sites.
• Adhere to all safety, security, and compliance protocols to protect customers and company assets.

Essential Qualifications

• High school diploma or equivalent; additional coursework in business or hospitality is a plus.
• Strong verbal and written communication skills, with a friendly and professional demeanor.
• Basic computer proficiency (Microsoft Office Suite, email, and data entry).
• Reliable transportation and the ability to travel between the two facilities.
• Availability to work Saturdays and flexible scheduling for peak periods.
• Self‑motivated, dependable, and able to work independently while maintaining a team focus.

Preferred Qualifications

• Prior experience in customer service, retail, or a related field.
• Knowledge of self‑storage industry practices or familiarity with rental agreements.
• Experience with point‑of‑sale (POS) systems or customer relationship management (CRM) software.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.

Key Skills & Competencies

• Exceptional interpersonal skills – able to build rapport quickly with diverse customers.
• Strong organizational abilities – manage schedules, records, and facility upkeep efficiently.
• Problem‑solving mindset – address customer concerns proactively and find effective solutions.
• Team player – collaborate with colleagues across locations to achieve shared goals.
• Adaptability – thrive in a fast‑paced environment with changing priorities.
• Integrity – uphold company values and maintain confidentiality of customer information.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone. As a Customer Service Representative, you will gain exposure to the full spectrum of our operations, from front‑desk interactions to back‑office coordination. This experience lays a solid foundation for future roles in facility management, sales, or operations leadership. We offer:

• On‑the‑job training with seasoned mentors.
• Access to online learning modules covering customer service excellence, safety protocols, and industry trends.
• Regular performance reviews and clear pathways for advancement.
• Cross‑departmental shadowing to broaden your skill set.

Work Environment & Company Culture

brighthush fosters a culture of respect, collaboration, and continuous improvement. Our facilities are designed to be welcoming, safe, and efficient. Employees enjoy:

• A supportive team that values open communication.
• Flexible scheduling options to balance work and personal commitments.
• Recognition programs that celebrate outstanding customer service and teamwork.
• Inclusive workplace initiatives that promote diversity and belonging.

Compensation, Perks, and Benefits

Hourly Rate: $23.00 per hour Hours: Approximately 24+ hours per week, with Saturday shifts required. Benefits: While this is a part‑time role, brighthush offers a range of perks including:

• Employee discount on storage rentals.
• Access to company events and team outings.
• Health and wellness resources, such as gym memberships and mental health support.
• Paid time off for holidays and personal days.
• Opportunities for overtime and additional hours during peak seasons.

How to Apply

Ready to bring your customer‑service expertise to a dynamic, growth‑oriented team? Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply to This Job

Closing Statement

At brighthush, we’re more than just a storage company – we’re a community that values integrity, innovation, and outstanding service. If you’re passionate about helping people find the right storage solutions and thrive in a collaborative environment, we want to hear from you. Join us and help shape the future of self‑storage while building a rewarding career path that’s as flexible as it is fulfilling.