Seasonal Remote Customer Service Agent – Flexible Hours, Upsell Potential, Comprehensive Training & Career Growth at brighthush

About brighthush and the Pest Management Industry

brighthush is a leading provider of pest control solutions that protects homes and businesses across the United States. With a legacy spanning more than a century, we combine cutting‑edge technology, award‑winning training, and a passionate team of experts to deliver peace of mind to millions of customers. Our remote Customer Contact Center is the heartbeat of our service delivery, ensuring that every client receives timely, professional, and personalized support—no matter where they are located.

The pest management industry is uniquely resilient. Seasonal peaks, evolving customer needs, and a growing focus on health and safety keep demand steady, even during economic downturns. As a seasonal team member at brighthush, you’ll be part of a high‑energy, collaborative environment that values innovation, integrity, and empathy. Your work will directly impact customer satisfaction, retention, and the overall success of our field operations.

Why Join brighthush as a Seasonal Customer Service Agent?

• Flexible, Remote Work: Operate from the comfort of your home office with a fully equipped workstation provided by brighthush.
• Dynamic Schedule: Choose from a variety of shifts—including nights, weekends, and holidays—to fit your lifestyle.
• Competitive Compensation: Earn a base hourly rate of $16.73 plus a 3% sales commission on upsells.
• Growth Opportunities: High performers may transition to full‑time roles with additional benefits and career advancement.
• Comprehensive Training: Four‑week, immersive program that equips you with the skills, knowledge, and confidence to excel.
• Impactful Work: Help protect communities, support field teams, and contribute to a safer, healthier environment.
• Community & Volunteering: Participate in local outreach initiatives that give back to the neighborhoods we serve.

Key Responsibilities

As a Seasonal Customer Service Agent, you will be the frontline advocate for our customers, ensuring they receive exceptional service and solutions that meet their needs.

• Handle inbound and outbound calls, chats, and emails with professionalism and empathy.
• Maintain accurate, real‑time customer records in our CRM system.
• Identify and execute cross‑sell and upsell opportunities to increase revenue and customer satisfaction.
• Resolve customer inquiries, complaints, and service requests efficiently, following company protocols.
• Collaborate with field technicians to schedule appointments, confirm service details, and provide updates.
• Utilize gamification tools to track performance metrics and drive continuous improvement.
• Participate in regular training sessions, coaching calls, and performance reviews.
• Adhere to data privacy and security standards while handling sensitive customer information.

Essential Qualifications

• High School diploma or GED.
• 1–2 years of customer service experience, preferably in a call center or high‑volume environment.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office Suite and web‑based applications.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Comfortable with technology: reliable internet connection (minimum 100 Mbps download / 50 Mbps upload) and a dedicated workspace.
• Completion of a Culture Index assessment and a computer skills assessment.
• Valid U.S. residency and eligibility to work in the United States.

Preferred Qualifications & Skills

• Experience in the pest control, home services, or related industry.
• Bilingual proficiency (Spanish/English) to serve a diverse customer base.
• Previous sales or upselling experience with measurable results.
• Strong problem‑solving skills and a proactive mindset.
• Knowledge of CRM platforms and call‑center metrics.
• Demonstrated ability to thrive in a fast‑paced, remote work environment.

What You’ll Gain

• Professional Development: Access to ongoing training modules, webinars, and mentorship programs.
• Career Pathways: Opportunities to transition into full‑time roles, supervisory positions, or specialized technical tracks.
• Performance Recognition: Gamified leaderboards, monthly awards, and bonus incentives for top performers.
• Health & Wellness: Comprehensive health, dental, and vision plans for eligible employees.
• Retirement Planning: 401(k) plan with company match and employee stock purchase options.
• Work‑Life Balance: Flexible scheduling, remote work, and generous paid time off.
• Community Impact: Participation in volunteer programs that help keep neighborhoods safe and pest‑free.

Work Environment & Culture at brighthush

At brighthush, we believe that a positive, inclusive culture fuels innovation and drives results. Our remote Contact Center is built on the following core values:

• Safety: We prioritize the well‑being of our team and customers through rigorous safety protocols.
• Professionalism: Every interaction reflects our commitment to excellence and integrity.
• Empathy: We listen, understand, and respond to the unique needs of each customer.
• Innovation: Continuous improvement and creative problem‑solving are at the heart of our operations.
• Collaboration: Teamwork across remote and field teams ensures seamless service delivery.

Our remote work model empowers you to create a productive environment tailored to your preferences while staying connected to a vibrant, supportive community of colleagues.

Compensation & Benefits Overview

Base Pay: $16.73 per hour (competitive for seasonal roles). Commission: 3% on all upsell sales. Bonuses: Performance‑based incentives tied to individual and team metrics. Benefits (for eligible full‑time transitions): Health, dental, vision, 401(k) with company match, employee stock purchase plan, paid time off, and more. Training & Development: All costs covered, including equipment, software, and learning resources.

How to Apply

If you are self‑motivated, customer‑centric, and eager to grow in a dynamic, recession‑resistant industry, we want to hear from you. Click the link below to submit your application and join the brighthush team today.

Apply Now

Join brighthush – Where Your Passion Meets Purpose

At brighthush, every call, chat, and interaction is an opportunity to make a difference. As a Seasonal Customer Service Agent, you’ll play a pivotal role in safeguarding homes, supporting field teams, and driving customer loyalty. With flexible schedules, competitive pay, and a clear path to full‑time growth, this role is designed for individuals who thrive on challenge, value continuous learning, and want to be part of a mission‑driven organization. Ready to take the next step? Apply today and help us protect the world we live, work, and play in—one customer at a time.