Experienced Part‑Time Customer Service Representative – Remote, Maryland – 29 Hours/Week – Brighthush

About Brighthush

Brighthush is a trailblazing organization that has spent more than four decades at the forefront of technology and service solutions for public agencies. Our mission is simple yet profound: to empower communities to protect and enjoy natural and cultural resources for generations to come. By providing intuitive platforms for campground reservations, hunting licenses, and a wide array of outdoor permits, we help millions of people discover, experience, and care for the great outdoors.

In an era where technology is reshaping how agencies interact with the public, Brighthush is leading the charge. We are investing in streamlined tools, smarter automation, and deeper community connections to give our partners the capacity and insight they need to thrive. If you are passionate about customer service, technology, and making a tangible difference in people’s lives, Brighthush offers an environment where your contributions matter.

Position Overview

We are seeking a dedicated Part‑Time Customer Service Representative based in Maryland to join our fully remote contact center team. This role is ideal for individuals who thrive in a flexible schedule, enjoy helping people, and are eager to grow their customer‑service expertise in a dynamic, technology‑driven setting.

Key details:

• Location: Remote (Maryland resident required)
• Hours: Approximately 29 hours per week, with flexibility for evenings and weekends
• Schedule: Part‑time, shift‑based (flexible to accommodate your availability)
• Compensation: Competitive hourly rate (details provided during the interview process)

Why Brighthush?

At Brighthush, we believe that great customer service is the cornerstone of lasting relationships. Our culture is built on collaboration, continuous learning, and a shared commitment to excellence. As a member of our team, you will:

• Work with cutting‑edge contact‑center technology (including brighthush Connect and brighthush platforms)
• Receive comprehensive onboarding and ongoing coaching to sharpen your skills
• Participate in a supportive, high‑energy team that values every voice
• Benefit from a flexible schedule that respects your personal commitments
• Enjoy a competitive benefits package, including health, dental, and vision coverage, paid time off, and a 401(k) plan with company match
• Have access to continuous learning resources, webinars, and industry conferences

Key Responsibilities

As a Customer Service Representative, you will be the frontline advocate for our users, ensuring their experience is seamless and memorable. Your day‑to‑day tasks will include:

• Handling inbound and outbound calls with professionalism and empathy, providing clear and concise information about reservations, permits, and general inquiries.
• Utilizing established scripts and processes to guide customers through ticketing, reservations, and permit applications.
• Accurately documenting every interaction in our system, ensuring data integrity and compliance with company standards.
• Escalating complex issues to the appropriate department and following up to ensure resolution.
• Maintaining up‑to‑date knowledge of product offerings, policy changes, and system updates.
• Meeting or exceeding individual Key Performance Indicators (KPIs) such as call resolution time, customer satisfaction scores, and first‑contact resolution rates.
• Collaborating with team members and leadership during shift handoffs to ensure continuity of service.
• Participating in ongoing training sessions, coaching, and performance reviews.
• Contributing to a positive team culture by sharing best practices and celebrating successes.
• Performing additional duties as assigned to support the contact center’s overall effectiveness.

Essential Qualifications

To thrive in this role, you should possess the following:

• High School Diploma or equivalent.
• Minimum of 1 year of inbound contact‑center experience.
• At least 2 years of customer‑facing experience in a service role.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Typing speed of 50+ words per minute.
• Strong verbal and written communication skills, with an emphasis on clarity and empathy.
• Ability to listen actively, demonstrate empathy, and respond to customer needs.
• Comfortable using telecommunication tools, chat, and SMS platforms.
• Experience with contact‑center software (e.g., brighthush Connect, brighthush) is a plus.
• Basic internet navigation skills and proficiency with online tools.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience in a remote or virtual work environment.
• Knowledge of outdoor recreation or public agency services.
• Previous exposure to CRM or ticketing systems.
• Fluency in additional languages (Spanish, French, etc.).
• Demonstrated ownership and accountability in a fast‑paced setting.

Skills & Competencies

Success at Brighthush requires a blend of technical and soft skills. You should be able to:

• Navigate complex systems with ease and maintain meticulous records.
• Adapt quickly to new processes, policies, and technology updates.
• Communicate effectively with diverse stakeholders, from customers to internal teams.
• Manage time efficiently, balancing multiple tasks while meeting deadlines.
• Show resilience under pressure, turning challenging interactions into positive outcomes.
• Collaborate across departments to solve problems and improve service quality.
• Take initiative, propose improvements, and contribute to continuous improvement efforts.

Career Growth & Learning Opportunities

At Brighthush, we invest in our people. As a Customer Service Representative, you will have access to:

• Structured career pathways that can lead to supervisory, training, or technical roles.
• Regular performance reviews with actionable feedback and development plans.
• Access to internal training modules covering product knowledge, soft skills, and leadership.
• Opportunities to attend industry conferences, webinars, and workshops.
• Mentorship programs pairing you with experienced team members.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.

Work Environment & Culture

Brighthush fosters a culture of respect, innovation, and community. Our remote team enjoys:

• Flexible scheduling that accommodates personal commitments and promotes work‑life balance.
• A collaborative environment where ideas are shared openly and feedback is constructive.
• Regular virtual team gatherings, including happy hours, game nights, and wellness sessions.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Transparent communication from leadership, keeping the team informed about company goals and initiatives.

Compensation & Benefits

While specific details will be discussed during the interview process, Brighthush offers:

• Competitive hourly wage commensurate with experience.
• Health, dental, and vision insurance options.
• Paid time off (vacation, sick leave, holidays).
• 401(k) plan with company match.
• Employee assistance program and wellness resources.
• Professional development budget for courses, certifications, and conferences.
• Access to a modern, secure remote work setup, including equipment and software.

How to Apply

If you are ready to bring your customer‑service expertise to a mission‑driven organization that values innovation and impact, we encourage you to apply. Submit your resume and a brief cover letter highlighting your relevant experience and why you’re excited about this role at Brighthush.

We look forward to learning how your skills and passions align with our vision of making outdoor experiences accessible and enjoyable for everyone.

Join Brighthush today and help us create a brighter future for our communities and the natural world.