Experienced Part‑Time Retail Customer Service Desk Coordinator – Front‑of‑Store Leadership & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 20 countries and a portfolio that includes flagship brands such as Marshalls, HomeGoods, and TK Maxx, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. As a Fortune 100 company, we empower our associates to grow, thrive, and make a tangible impact on the shopping experience of millions of customers worldwide.

Why Join brighthush?

At brighthush, we believe that every associate is a vital part of our success story. Whether you’re working in a bustling retail store, a state‑of‑the‑art distribution center, or one of our global headquarters, you’ll find a supportive environment that encourages creativity, rewards performance, and offers clear pathways for career advancement. Our commitment to employee development is reflected in comprehensive training programs, mentorship opportunities, and a benefits package that supports your health, well‑being, and financial future.

Position Overview

As a Part‑Time Retail Customer Service Desk Coordinator at brighthush, you will serve as the frontline ambassador of our brand. You will lead a team of associates, ensuring that every customer interaction is seamless, friendly, and aligned with our loyalty and merchandising strategies. This role blends customer service excellence with operational oversight, making it ideal for individuals who thrive in dynamic, fast‑paced environments and are passionate about creating memorable shopping experiences.

Key Responsibilities

• Lead and mentor a team of front‑of‑store associates, fostering a culture of high performance, teamwork, and customer focus.
• Oversee daily operations at the customer service desk, including register assignments, POS coverage, and break scheduling.
• Deliver exceptional customer service by engaging with shoppers, addressing concerns, and promoting loyalty programs such as the brighthush Rewards Club.
• Maintain a clean, organized, and visually appealing customer service area that reflects brighthush’s brand standards.
• Train and coach associates on front‑end principles, merchandising techniques, and personalized customer interactions.
• Collaborate with store management to set priorities, communicate expectations, and provide progress updates on key initiatives.
• Ensure compliance with all labor laws, company policies, and safety procedures, including shrink reduction and loss prevention protocols.
• Act as a role model for honesty, integrity, and confidentiality in all customer and associate interactions.
• Participate in and support store initiatives such as promotional events, seasonal merchandising, and community outreach programs.
• Handle escalated customer issues with professionalism, turning challenges into opportunities for customer delight.
• Provide constructive feedback and recognition to associates, fostering a positive and motivating work environment.
• Assist in the development and execution of training plans that enhance associate effectiveness and customer satisfaction.
• Perform additional duties as assigned by store management to support overall store performance.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and the ability to translate visual standards into actionable guidance for associates.
• Excellent communication skills, both verbal and written, with a keen attention to detail.
• Proficiency in POS systems and basic data entry; experience with retail software is a plus.
• Ability to multitask effectively in a fast‑paced environment, adapting to changing priorities and unexpected situations.
• Demonstrated ability to train, coach, and motivate a team, fostering a collaborative and high‑energy atmosphere.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Strong problem‑solving skills and a customer‑first mindset.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience in a high‑traffic retail environment, such as a flagship store or a large off‑price retailer.
• Knowledge of loyalty program management and the ability to drive enrollment and engagement.
• Previous exposure to loss prevention or shrink reduction initiatives.
• Basic understanding of retail analytics and the ability to interpret sales data to inform operational decisions.
• Leadership training or certification in customer service excellence.

Core Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong leadership and people‑management skills.
• Effective communication and interpersonal abilities.
• Organizational and time‑management proficiency.
• Adaptability and resilience in a dynamic retail setting.
• Basic analytical skills to assess performance metrics and drive improvements.
• Commitment to safety, compliance, and ethical standards.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility. As a Customer Service Desk Coordinator, you will gain exposure to store operations, merchandising, and leadership development programs. Successful performance can lead to opportunities such as:

• Store Manager or Assistant Store Manager roles.
• Regional or district leadership positions.
• Specialized roles in loss prevention, visual merchandising, or loyalty program management.
• Cross‑functional projects that span multiple departments, including marketing, supply chain, and e‑commerce.

We also offer continuous learning through workshops, e‑learning modules, and mentorship programs designed to sharpen your skills and broaden your knowledge base.

Work Environment & Company Culture

brighthush prides itself on a vibrant, inclusive culture where every associate feels valued and empowered. Our work environment is characterized by:

• Open communication channels that encourage feedback and collaboration.
• A commitment to diversity, equity, and inclusion, ensuring that all voices are heard.
• Team‑building activities, community service initiatives, and employee recognition programs.
• A focus on work‑life balance, with flexible scheduling options for part‑time roles.
• Access to a supportive HR team that provides guidance on career development and personal well‑being.

Compensation, Perks, and Benefits

While the starting hourly rate for this position ranges from $13.75 to $14.25, actual pay is influenced by your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Associate discount on merchandise.
• Employee Assistance Program (EAP) for mental health support.
• Health, dental, and vision insurance (for eligible employees).
• 401(k) retirement plan with company contributions and matching.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and family‑friendly policies.
• Auto and home insurance discounts.
• Employee referral bonuses.
• Access to wellness programs, including smoking cessation and fitness incentives.
• Scholarship and adoption assistance programs.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your HR representative.

How to Apply

If you are ready to bring your customer service expertise, leadership skills, and passion for retail to a dynamic, growth‑oriented company, we encourage you to apply today. Join brighthush and help us create unforgettable shopping experiences for our customers while advancing your own career.