Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global retail powerhouse, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are the world’s leading off‑price retailer. Our mission is simple: to provide customers with an exceptional shopping experience while empowering our associates to grow, innovate, and thrive.

At brighthush, diversity is not just a buzzword—it’s the foundation of our culture. We celebrate different perspectives, encourage collaboration, and invest heavily in the professional development of every team member. Whether you’re working in one of our four global Home Offices, a bustling Distribution Center, or a vibrant retail store, you’ll find endless opportunities to learn, lead, and make a real impact.

Why Join brighthush?

• Career Growth: From entry‑level roles to senior leadership, brighthush offers a clear career ladder and a commitment to internal mobility.
• Learning & Development: Access to comprehensive training programs, mentorship, and continuous learning resources.
• Inclusive Culture: A supportive, open‑door environment that values every voice.
• Competitive Compensation: Transparent pay ranges, performance bonuses, and a robust benefits package.
• Community Impact: Opportunities to participate in corporate social responsibility initiatives and community outreach.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑end operations. You’ll lead a team of associates, ensuring that every customer interaction is seamless, friendly, and memorable. Your role will blend people leadership, operational excellence, and a passion for customer loyalty programs. You will set the tone for service quality, drive store performance, and champion a culture of integrity and teamwork.

Key Responsibilities

• Lead, coach, and inspire a high‑performing front‑end team, fostering a culture of accountability and continuous improvement.
• Ensure every customer receives prompt, courteous service and is guided through our loyalty programs.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Develop and deliver engaging training sessions on customer service best practices, POS operations, and product knowledge.
• Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Address customer concerns swiftly, turning potential issues into opportunities for delight.
• Collaborate with store management to align daily priorities, set performance metrics, and provide real‑time feedback.
• Champion safety and compliance, ensuring all associates adhere to labor laws, company policies, and store procedures.
• Support shrink reduction initiatives, monitoring inventory accuracy and reporting discrepancies.
• Promote credit and loyalty programs, driving enrollment and usage to boost customer retention.
• Participate in cross‑functional projects, such as merchandising, visual displays, and promotional events.
• Perform additional duties as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual merchandising standards.
• Excellent communication skills—both verbal and written—paired with a keen attention to detail.
• Proven ability to multitask in a fast‑paced environment while maintaining high service quality.
• Adaptability to changing priorities and the ability to remain calm under pressure.
• Team‑player mindset, collaborating effectively with peers, supervisors, and cross‑functional partners.
• Commitment to continuous learning and a willingness to coach and develop others.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and retail analytics tools.
• Background in customer loyalty program management.
• Prior exposure to inventory control and shrink reduction initiatives.
• Knowledge of labor laws and compliance standards relevant to retail operations.
• Leadership training or certification in customer service excellence.

Skills & Competencies

• Leadership & Team Development
• Customer Relationship Management
• Problem Solving & Decision Making
• Operational Planning & Execution
• Data‑Driven Performance Analysis
• Conflict Resolution & Feedback Delivery
• Time Management & Prioritization
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve with you. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher‑level roles.
• Mentorship from seasoned executives who share insights and guidance.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews that align your goals with the company’s strategic objectives.
• Opportunities to attend industry conferences, workshops, and webinars.

Work Environment & Culture at brighthush

Our stores are more than just retail spaces—they’re community hubs where associates and customers alike feel valued and respected. You’ll experience:

• A collaborative, inclusive atmosphere that encourages idea sharing and innovation.
• Open communication channels with senior leadership and a transparent decision‑making process.
• Regular team‑building activities, recognition programs, and social events.
• Commitment to work‑life balance, with flexible scheduling and supportive policies.
• Access to wellness resources, including on‑site fitness classes and mental health support.

Compensation, Perks & Benefits

While the starting hourly rate for this role ranges from $17.94 to $18.44, your total compensation package will include:

• Competitive base salary with performance‑based incentives.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a corporate credit union and financial planning services.
• Recognition programs, referral bonuses, and scholarship opportunities.

How to Apply

Ready to elevate your career and make a tangible difference in the lives of customers and teammates? Click the link below to submit your application and join the brighthush family.

Apply to this position

brighthush is an Equal Opportunity Employer

brighthush is committed to fostering a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

We welcome candidates with a range of backgrounds and experiences, including those with arrest or conviction records, and we are dedicated to giving every applicant a fair chance.

Thank you for your interest in brighthush. We look forward to exploring how your unique talents can help us continue to deliver exceptional customer experiences worldwide.