Retail Loss Prevention & Customer Service Associate II – Front‑of‑Store Security & Guest Experience Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 40 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating a shopping experience that is both exciting and accessible. Our mission is to empower shoppers with value, while fostering a culture of innovation, integrity, and inclusivity. As a Fortune 100 company, brighthush offers a dynamic work environment where every team member can grow, learn, and make a tangible impact on our customers and communities.

Why This Role Matters

As a Retail Loss Prevention & Customer Service Associate II, you will be the first line of defense against theft and loss while simultaneously ensuring a welcoming, safe, and seamless shopping experience for our guests. Your presence at the front of the store not only deters potential loss but also reinforces brighthush’s reputation for outstanding customer service. By blending vigilance with courtesy, you help protect the brand, the store’s profitability, and the safety of our customers and colleagues.

Key Responsibilities

• Visual Deterrence & Surveillance: Maintain a visible, approachable presence at the front of the store or in key departments to deter shoplifting and other dishonest behaviors.
• Body‑Worn Camera Operations: Operate and maintain the company‑approved body‑worn camera, ensuring all footage is captured, stored, and transmitted in compliance with privacy and security protocols.
• Customer Engagement: Greet guests with a warm, courteous demeanor; respond to inquiries; and refer complex issues to store management or customer service via the company radio system.
• Incident Reporting: Observe, document, and report suspicious activity or critical incidents to Loss Prevention (LP) or store management using the AIIM Case Management system.
• Emergency Preparedness: Review and understand the Store Emergency Response Guide; participate in emergency drills; and act as a point of contact during incidents.
• Closing Safety Sweep: Conduct a comprehensive safety sweep of the store in partnership with management at closing to identify and address potential hazards.
• Policy Adherence: Follow all brighthush policies, procedures, and safety guidelines; maintain a professional stance at all times.
• Collaboration: Work closely with store management, loss prevention, and other departments to foster a cohesive, safety‑first culture.
• Continuous Improvement: Participate in training sessions, share insights, and contribute to the development of best practices in loss prevention and customer service.
• Additional Duties: Perform any other responsibilities assigned by the District Loss Prevention Manager or store leadership.

Essential Qualifications

• 0–2 years of retail or security experience.
• Strong verbal and written communication skills.
• Sound decision‑making ability and sound judgment in high‑pressure situations.
• Self‑motivated with the ability to work independently and take initiative.
• Excellent time‑management and organizational skills; able to prioritize tasks effectively.
• Physical stamina to stand for extended periods and perform routine store inspections.
• Proficiency with radio communication and basic computer skills for incident documentation.
• Commitment to upholding brighthush’s values of integrity, respect, and customer focus.

Preferred Qualifications

• Prior experience in a loss prevention or security role within a retail environment.
• Knowledge of body‑worn camera technology and data privacy regulations.
• Experience with incident reporting systems such as AIIM or similar platforms.
• Background in emergency response or first‑aid certification.
• Fluency in multiple languages to better serve a diverse customer base.

Key Skills & Competencies

• Customer‑Centric Mindset: Ability to balance security responsibilities with a positive, helpful attitude toward shoppers.
• Situational Awareness: Keen observational skills to detect potential threats or irregular behavior.
• Conflict Resolution: Skilled at de‑escalating tense situations while maintaining safety.
• Technical Proficiency: Comfortable using radio systems, body‑worn cameras, and incident‑reporting software.
• Team Collaboration: Works effectively with store associates, managers, and loss prevention teams.
• Adaptability: Thrives in a fast‑paced retail environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Retail Loss Prevention & Customer Service Associate II, you will have access to a comprehensive learning pathway that includes:

• On‑the‑job training with seasoned loss prevention professionals.
• Leadership development programs that prepare you for supervisory or managerial roles.
• Cross‑departmental exposure to merchandising, inventory control, and store operations.
• Mentorship from senior loss prevention managers who share industry insights and career advice.
• Access to online learning modules covering retail security, customer service excellence, and compliance.

Whether you aspire to become a Loss Prevention Manager, a Store Manager, or a specialist in retail operations, brighthush provides the resources, mentorship, and career ladder to help you achieve your goals.

Work Environment & Company Culture

brighthush prides itself on a culture that values diversity, inclusion, and mutual respect. Our stores are vibrant, collaborative spaces where every team member’s voice matters. You’ll find:

• A supportive “open door” policy that encourages open communication with leadership.
• Regular team‑building events, such as quarterly town halls, holiday celebrations, and community service days.
• Inclusive hiring practices that celebrate differences in background, perspective, and experience.
• Commitment to employee well‑being through wellness programs, flexible scheduling, and mental health resources.

Compensation & Benefits

Starting Pay Range: $13.30 – $18.60 per hour (actual starting pay depends on skills, qualifications, and experience).

Benefits Overview: As a brighthush associate, you will enjoy a comprehensive benefits package that includes:

• Employee discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for mental health support.
• Smoking cessation resources.
• Bereavement support.
• 401(k) plan with company contributions.
• Child care and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership.
• Referral bonuses.
• For eligible employees: 401(k) match, medical/dental/vision coverage, Health Savings Account (HSA), Flexible Spending Accounts (FSA), life insurance, short‑ and long‑term disability, paid parental leave, paid holidays, vacation, sick leave, auto/home insurance discounts, scholarship program, and adoption assistance.

All benefits are subject to the terms of the applicable plan or program and may change over time. For detailed information, please contact your brighthush representative.

Diversity, Equity, & Inclusion

brighthush is committed to creating an inclusive workplace that reflects the communities we serve. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

Location & Contact Information

Store: USA brighthush Store 0456, Augusta, GA Address: 3412 Wrightsboro Rd., Suite 201, Augusta, GA 30901 Phone: (706) 555‑1234 (Store Contact) Email: [email protected]

How to Apply

Ready to take the next step in your retail career? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your skills and passion can help us continue to deliver exceptional value to our customers while ensuring a safe, welcoming environment for all.