Experienced Patient Account Representative – Pre‑Registration & Customer Service Specialist in Healthcare Billing

About brighthush

brighthush is a leading healthcare organization dedicated to delivering compassionate, patient‑centered care across a network of state‑of‑the‑art facilities. With a mission to improve health outcomes through innovation, collaboration, and community engagement, brighthush has earned a reputation for excellence in clinical services, patient experience, and operational efficiency. As we continue to expand our footprint, we are looking for talented, motivated professionals who share our commitment to quality and who want to make a real difference in the lives of patients and families.

Why Join brighthush?

At brighthush, you’ll find a workplace that values your expertise, supports your growth, and rewards your dedication. We offer:

• Competitive base salary and performance‑based bonuses
• Comprehensive benefits package, including health, dental, vision, and life insurance
• Flexible work arrangements – fully remote or hybrid options available
• Generous paid time off, holidays, and a supportive leave policy
• Professional development opportunities: tuition reimbursement, certifications, and internal training programs
• Employee wellness initiatives, including virtual fitness classes and mental health resources
• A culture of recognition, collaboration, and continuous improvement

Position Overview

The Patient Account Representative – Pre‑Registration & Customer Service Specialist plays a pivotal role in ensuring a seamless patient journey from the moment a surgery is scheduled to the completion of post‑operative billing. Working in a fast‑paced call center environment, you will be the first point of contact for patients, guiding them through pre‑registration, explaining financial responsibilities, and providing exceptional customer service. Your accuracy, empathy, and attention to detail will directly influence patient satisfaction and the financial health of brighthush.

Key Responsibilities

• Complete pre‑registration for upcoming surgical procedures, ensuring all required patient information is captured accurately in the electronic medical record (EMR) system.
• Communicate financial responsibilities to patients, including high deductible, co‑pay, and estimated out‑of‑pocket costs.
• Set up and manage payment plans, process payments, and reconcile accounts in a timely manner.
• Respond to patient inquiries via phone, email, and chat, providing clear, courteous, and accurate information.
• Collaborate with billing, coding, and clinical teams to resolve discrepancies and support claim appeals.
• Maintain confidentiality and comply with HIPAA regulations at all times.
• Cross‑train on benefits and authorization processes to enhance team flexibility and service quality.
• Document all interactions and transactions accurately in the intranet and web‑based applications.
• Participate in continuous improvement initiatives, suggesting workflow enhancements and best practices.

Essential Qualifications

• High school diploma or GED equivalent (required).
• Minimum of 2 years’ experience in healthcare billing or a related field.
• Proficiency with electronic medical records (EMR) and billing software.
• Strong knowledge of medical terminology and billing codes.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and web‑based applications.
• Demonstrated ability to multitask, prioritize, and maintain meticulous attention to detail.
• High level of integrity and judgment in handling confidential information.
• Team‑player attitude with a patient‑first mindset.

Preferred Qualifications

• Certification in medical billing or coding (e.g., CPC, CCS).
• Experience with insurance verification and pre‑authorization processes.
• Knowledge of payer contracts, reimbursement policies, and financial analytics.
• Previous experience in a call center or customer service environment.
• Familiarity with brighthush’s specific billing and EMR platforms.

Core Competencies & Skills

• Customer‑centric communication and empathy.
• Analytical thinking and problem‑solving.
• Adaptability to changing priorities and technology updates.
• Strong organizational and time‑management skills.
• Team collaboration and cross‑functional coordination.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Patient Account Representative, you will have the opportunity to:

• Progress into senior billing roles, such as Billing Analyst or Revenue Cycle Manager.
• Transition into clinical support positions, leveraging your patient interaction experience.
• Earn professional certifications (e.g., Certified Professional Biller, Certified Revenue Cycle Professional).
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay current on healthcare trends.

Work Environment & Culture at brighthush

Our culture is built on the pillars of respect, innovation, and community impact. You’ll experience:

• A supportive, inclusive team that values diverse perspectives.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• Access to cutting‑edge technology and tools that streamline workflow.
• Transparent communication from leadership and a clear vision for the future.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, vision, and life insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Tuition reimbursement and scholarship programs through the brighthush Foundation.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Employee assistance program (EAP) for personal and professional support.

How to Apply

If you are passionate about delivering exceptional patient service, thrive in a dynamic environment, and want to grow your career with a forward‑thinking organization, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Patient Account Representative role at brighthush.

Join brighthush – Where Your Expertise Meets Impact

At brighthush, every patient interaction is an opportunity to make a difference. Your role as a Patient Account Representative will not only support our financial operations but also enhance the overall patient experience. We look forward to welcoming a dedicated professional who shares our commitment to excellence, innovation, and compassionate care.