Experienced Pharmacy Technician & Customer Care Specialist – Oncology Pharmacy Excellence at brighthush

About brighthush

At brighthush, we are redefining the oncology pharmacy experience. Our mission is simple yet profound: to improve the lives of patients battling cancer and rare diseases by delivering compassionate, precise, and personalized medication management. With a focus on community, oncology, and hematology physicians, we partner with payers, manufacturers, and most importantly, the patients themselves to create a seamless, patient‑centric care journey.

Founded on the principles of teamwork, respect, integrity, and passion, brighthush has grown into a trusted name in oncology pharmacy. Our New Hyde Park, NY location serves as a hub for innovation, collaboration, and exceptional service. We believe that every team member plays a vital role in our mission, and we invest heavily in professional development, wellness, and a culture that celebrates both individual and collective achievements.

Why Join brighthush?

• Impactful Work – Every shift you work directly influences patient outcomes and provider satisfaction.
• Career Growth – Structured learning paths, mentorship programs, and cross‑functional projects keep your career trajectory upward.
• Competitive Compensation – Starting at $25.00 per hour with performance‑based increases.
• Generous Perks – Comprehensive medical, dental, and vision plans; 401(k) with company match; paid time off, holidays, and tuition reimbursement.
• Work‑Life Balance – Flexible remote work options with on‑site training at our New Hyde Park pharmacy.
• Inclusive Culture – A supportive environment that values diversity, encourages open dialogue, and rewards innovation.

Position Overview

We are seeking a dedicated Pharmacy Technician & Customer Care Specialist to join our dynamic team. In this hybrid role, you will bridge the gap between our sales team, providers, and patients, ensuring that every customer care escalation is resolved swiftly and accurately. Your expertise in pharmacy billing, customer service, and problem‑solving will be pivotal in maintaining the high standards of care that brighthush is known for.

Key Responsibilities

• Manage the end‑to‑end customer care escalation email workflow, ensuring timely responses and resolution.
• Collaborate with the Customer Service Manager to address all sales team escalations on a daily basis.
• Process all address exception reports issued by the VP of Pharmacy Operations, maintaining data integrity.
• Identify and report potential escalation bottlenecks to the Customer Care Manager, proactively preventing delays.
• Apply knowledge of CPR+ and billing claim responses to resolve complex issues.
• Escalate unresolved matters to the appropriate Pharmacy Director, sales representative, or analytics team.
• Work cross‑functionally with IT, finance, and compliance to resolve customer problems and update system databases.
• Lead and complete assigned projects from the Customer Service Manager, ensuring deliverables meet quality standards.
• Maintain accurate documentation of all escalations, resolutions, and follow‑up actions in our CRM system.
• Participate in continuous improvement initiatives to streamline escalation processes and enhance customer satisfaction.

Essential Qualifications

• Education – High School Diploma required; Bachelor’s degree in Pharmacy, Healthcare Administration, or related field preferred.
• Experience – 1–2 years of pharmacy billing or certified pharmacy technician experience.
• Licenses/Certifications – Must hold a valid State Pharmacy Technician License/Registration and National Pharmacy Technician Certification (CPhT via PTCB/NHA).
• Proven customer service skills with a track record of problem solving and clear communication.
• Ability to work independently with minimal supervision, demonstrating initiative and accountability.
• Strong analytical mindset and attention to detail, especially when handling billing claims and data integrity.

Preferred Qualifications

• Experience in oncology or specialty pharmacy settings.
• Familiarity with pharmacy management systems (e.g., Pioneer, PioneerRx, or similar).
• Knowledge of payer reimbursement policies and claim adjudication processes.
• Experience leading or participating in process improvement projects.
• Advanced communication skills, including proficiency in multiple languages.

Core Competencies

• Customer‑Centric Mindset – Always prioritizing patient and provider needs.
• Collaboration – Working effectively across departments to achieve shared goals.
• Adaptability – Thriving in a fast‑paced, evolving environment.
• Integrity – Upholding ethical standards and confidentiality at all times.
• Continuous Learning – Seeking opportunities to expand knowledge and skills.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. When you join our team, you’ll gain access to:

• Structured onboarding and mentorship programs that pair you with seasoned professionals.
• Regular training sessions on the latest oncology pharmacy practices, billing regulations, and technology tools.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Leadership development pathways for those interested in advancing to supervisory or managerial roles.
• Tuition reimbursement for accredited courses related to pharmacy, healthcare administration, or business management.

Work Environment & Company Culture

Our culture at brighthush is built on the pillars of teamwork, respect, integrity, and passion. We foster an environment where:

• Open communication is encouraged, and every voice is heard.
• Employees are empowered to take ownership of their work and innovate solutions.
• Work‑life balance is respected, with flexible remote options and generous paid time off.
• Team‑building activities, volunteer events, and wellness programs promote camaraderie and personal well‑being.
• Recognition and rewards celebrate both individual achievements and collective successes.

Compensation & Benefits

We offer a competitive compensation package designed to attract and retain top talent:

• Base Pay – Starting at $25.00 per hour, with opportunities for performance‑based increases.
• Sign‑On Bonus – $5,000 for employees who start before December 31st, 2026.
• Health & Wellness – Comprehensive medical, dental, and vision plans covering you and your family.
• Retirement Savings – 401(k) plan with company match to help secure your future.
• Paid Time Off – Generous PTO, paid holidays, and sick leave.
• Professional Development – Tuition reimbursement for relevant courses and certifications.
• Insurance – Company‑paid life, short‑term, and long‑term disability coverage.
• Additional perks such as flexible work hours, remote work options, and wellness stipends.

How to Apply

If you are passionate about making a tangible difference in the lives of patients and providers, and you thrive in a collaborative, fast‑paced environment, we encourage you to apply today. Join brighthush and become part of a team that values compassion over numbers, teamwork over hierarchy, and innovation over complacency.

To submit your application, click the link below or visit our careers page. We look forward to exploring how your skills and values align with our mission.