Experienced Polish Customer Support Specialist – Remote, Full-Time, Bilingual (Polish & English) – Join brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven customer experience company that empowers businesses worldwide to deliver exceptional support. With a global footprint and a culture built on innovation, empathy, and continuous learning, we help our partners transform ordinary interactions into memorable moments. Our remote‑first model means you can work from anywhere, while still being part of a vibrant, collaborative team that values diversity, creativity, and personal growth.

Why Join brighthush?

• Fully Remote, Fully Equipped – Work from the comfort of your home in Bulgaria with all the hardware and software you need supplied by brighthush.
• Paid, Structured Training – We invest in your success with comprehensive onboarding and ongoing skill development, ensuring you feel confident and empowered from day one.
• Competitive Compensation – Earn a base salary of 3,500 BGN plus performance‑based bonuses that reward your impact.
• Career Growth – Clear pathways to advance into senior support roles, team leadership, or specialized technical positions.
• Inclusive Culture – A supportive, multicultural environment where every voice is heard and every idea is valued.
• Work‑Life Balance – 40 hours per week with two consecutive days off, giving you the flexibility to recharge and pursue personal passions.

Key Responsibilities

As a Polish Customer Support Agent at brighthush, you will be the frontline advocate for our Polish‑speaking customers. Your day‑to‑day tasks will include:

• Responding to customer inquiries via chat, email, and phone in a timely, professional, and friendly manner.
• Diagnosing and resolving technical, billing, and product‑related issues while maintaining a high first‑contact resolution rate.
• Documenting interactions accurately in our CRM system and updating knowledge‑base articles to improve self‑service resources.
• Collaborating with cross‑functional teams (Product, Engineering, Sales) to relay customer feedback and advocate for product improvements.
• Monitoring and reporting on key performance indicators such as response time, satisfaction scores, and ticket volume.
• Participating in regular training sessions and knowledge‑sharing workshops to stay current on product updates and industry best practices.
• Contributing to continuous improvement initiatives, such as process optimization and automation opportunities.

Essential Qualifications

• Native or near‑native fluency in Polish (B2 level or higher).
• Proficient in English (B1–B2 level), both written and spoken.
• Strong written and verbal communication skills, with the ability to explain complex concepts simply.
• Experience in a customer support or help‑desk environment is highly desirable.
• Comfortable using CRM platforms (e.g., Zendesk, Freshdesk) and collaboration tools (Slack, Teams).
• Excellent problem‑solving abilities and a proactive mindset.
• High level of empathy and patience when dealing with diverse customer personalities.
• Self‑motivated, organized, and able to manage multiple tasks simultaneously.
• Valid European passport or legal residency in Bulgaria.
• Availability to work full‑time (40 hours per week) with a flexible schedule that includes two consecutive days off.

Preferred Qualifications

• Previous experience in a SaaS or tech‑product support role.
• Knowledge of customer success metrics and experience using analytics dashboards.
• Familiarity with remote‑work best practices and digital collaboration tools.
• Additional language skills (e.g., English, German, Russian) are a plus.

Core Skills & Competencies

• Customer‑Centric Mindset – Always putting the customer’s needs first and striving to exceed expectations.
• Technical Aptitude – Quick learner who can navigate software, troubleshoot issues, and guide users through solutions.
• Analytical Thinking – Ability to identify patterns, diagnose root causes, and propose actionable solutions.
• Time Management – Prioritizing tasks effectively to meet SLA targets and maintain high quality.
• Collaboration & Teamwork – Working seamlessly with colleagues across departments to deliver a unified customer experience.
• Adaptability – Thriving in a fast‑paced, evolving environment where priorities can shift quickly.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Support Agent, you will have access to:

• Structured mentorship programs pairing you with senior agents and managers.
• Regular skill‑building workshops covering advanced troubleshooting, product deep dives, and soft‑skill development.
• Clear promotion tracks: Senior Support Specialist → Team Lead → Support Manager → Product Specialist.
• Cross‑departmental projects that allow you to broaden your expertise and showcase your impact.
• Annual learning stipend for courses, certifications, or conferences of your choice.

Work Environment & Culture

brighthush’s remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Daily stand‑ups and weekly all‑hands meetings to keep everyone aligned.
• Open communication channels where ideas flow freely across teams.
• Inclusive policies that celebrate diversity and encourage authentic self‑expression.
• Flexible work hours that respect personal commitments while ensuring coverage for our global customer base.
• Regular virtual social events, game nights, and wellness challenges to foster camaraderie.

Compensation & Benefits

• Base Salary – 3,500 BGN per month, paid on a monthly basis.
• Performance Bonus – Earn additional rewards based on customer satisfaction scores, ticket resolution metrics, and team goals.
• Health & Wellness – Comprehensive health insurance coverage, mental‑health resources, and a wellness stipend.
• Equipment & Connectivity – Company‑supplied laptop, headset, and high‑speed internet reimbursement.
• Paid Training & Development – All onboarding and ongoing training courses are fully paid.
• Paid Time Off – 20 days of vacation per year, plus public holidays and sick leave.
• Retirement Plan – Optional participation in a pension scheme with employer matching.

How to Apply

Ready to bring your passion for customer service to a dynamic, remote‑first team? Send your resume and a brief cover letter outlining why you’re the perfect fit for brighthush to [email protected]. If you know someone who would thrive in this role, feel free to refer them – we appreciate referrals and offer a referral bonus for successful hires.

Join brighthush Today!

At brighthush, we’re not just building a support team; we’re crafting a community of problem‑solvers who turn everyday challenges into opportunities for growth and connection. If you’re a bilingual Polish speaker with a knack for turning frustration into delight, we want to hear from you. Apply now and start your journey with a company that values your expertise, supports your development, and celebrates your successes.