Experienced Remote Customer Service Representative – Home Healthcare Support & Patient Engagement at brighthush

About brighthush

brighthush is a leading provider of compassionate, high‑quality home healthcare services across the United States. Our mission is to empower patients and their families by delivering personalized care that improves health outcomes and enhances quality of life. With a strong focus on innovation, technology, and community partnership, brighthush is redefining the way home healthcare is delivered. As a remote‑first organization, we value flexibility, autonomy, and a collaborative spirit that allows our team members to thrive both professionally and personally.

Why Join brighthush?

Working as a Customer Service Representative at brighthush means you become the first point of contact for patients and providers seeking essential home healthcare solutions. You’ll play a pivotal role in ensuring seamless communication, accurate data capture, and timely appointment scheduling—all while working from the comfort of your own home. Our remote work model offers you the freedom to set your own schedule within our core operating hours, giving you the flexibility to balance work and life.

Key Responsibilities

• Patient & Provider Engagement: Serve as the frontline liaison for patients, caregivers, and healthcare providers, answering inquiries, providing information, and guiding them through the enrollment process.
• Call Management: Receive, triage, and respond to inbound calls from referral sources, potential patients, and existing clients, ensuring a courteous and professional experience.
• Data Entry & Verification: Accurately capture clinical and demographic information in the brighthush patient portal, verify membership status, and update records as needed.
• Appointment Coordination: Schedule and confirm home healthcare appointments, coordinate with care teams, and resolve any scheduling conflicts.
• Technical Support: Provide basic troubleshooting for patients and providers using our digital tools, escalating complex issues to the appropriate technical teams.
• Compliance & Quality Assurance: Adhere to all regulatory standards, privacy policies, and internal procedures to maintain the highest level of service quality.
• Continuous Improvement: Offer feedback on process enhancements, share best practices, and participate in regular training sessions to stay current with industry trends.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in healthcare or a related field.
• Strong verbal and written communication skills in English.
• Proficiency with computers, including Microsoft Office Suite and web-based applications.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Ability to work independently, manage time effectively, and meet performance metrics.
• Availability to work at least 20 hours per week within the core operating window (Mon‑Fri, 8 a.m.–7 p.m. ET).
• Experience with call center software or CRM systems is a plus.

Preferred Qualifications

• Prior experience in a home healthcare or medical billing environment.
• Knowledge of HIPAA regulations and patient privacy best practices.
• Multilingual abilities (Spanish, French, or other languages) to serve a diverse patient population.
• Experience with telehealth platforms and remote patient monitoring tools.
• Strong analytical skills and attention to detail.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to improve patient experiences.
• Problem‑Solving: Ability to quickly assess issues, identify solutions, and follow through to resolution.
• Adaptability: Comfortable navigating changing priorities and learning new technologies.
• Team Collaboration: Willingness to collaborate with cross‑functional teams, share insights, and support collective goals.
• Time Management: Efficiently juggle multiple tasks while maintaining high quality and accuracy.
• Technical Proficiency: Comfortable using web portals, scheduling tools, and basic troubleshooting techniques.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you’ll have access to:

• Comprehensive onboarding and ongoing training modules covering healthcare fundamentals, compliance, and customer service excellence.
• Mentorship programs pairing you with experienced team leaders to guide your professional development.
• Opportunities to transition into specialized roles such as Care Coordinator, Clinical Support Specialist, or Operations Analyst.
• Regular performance reviews and goal‑setting sessions to help you identify growth areas and career aspirations.
• Access to industry conferences, webinars, and certification programs at no cost to you.

Work Environment & Company Culture

brighthush fosters a culture of empathy, innovation, and continuous improvement. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual team huddles to share updates, celebrate wins, and address challenges.
• Monthly virtual social events, such as trivia nights and wellness workshops.
• Open‑door communication channels with leadership, ensuring transparency and feedback loops.
• A commitment to diversity, equity, and inclusion, reflected in our hiring practices and workplace policies.
• Recognition programs that reward outstanding service, teamwork, and innovation.

Compensation & Benefits

As an independent contractor, you’ll receive a competitive hourly rate of $12 per hour, paid bi‑weekly. While independent contractors do not receive traditional employee benefits, brighthush offers:

• Flexible scheduling within core hours, allowing you to balance personal commitments.
• Access to a digital resource library with training materials, industry news, and best‑practice guides.
• Opportunity to earn performance bonuses based on call quality, customer satisfaction scores, and efficiency metrics.
• Support for a home office setup, including reimbursement for a portion of your internet and equipment costs.
• Professional development budget to attend conferences, workshops, or pursue certifications relevant to your role.

How to Apply

Ready to make a difference in patients’ lives while enjoying the flexibility of remote work? Submit your application through our online portal or click the link below to start your journey with brighthush.

Apply to brighthush Today

Join brighthush – Where Compassion Meets Innovation

At brighthush, we’re more than a company; we’re a community dedicated to transforming home healthcare. If you’re a motivated, patient‑focused professional who thrives in a dynamic, remote environment, we invite you to bring your expertise to our team. Together, we’ll create meaningful connections, deliver exceptional care, and shape the future of home healthcare.