Remote Travel Support & Customer Care Coordinator – Elevate Client Journeys for brighthush

About brighthush and the Travel Experience Revolution

At brighthush, we believe that travel is more than just a destination—it's a transformative experience that sparks curiosity, fosters connection, and creates lifelong memories. As a leading travel service provider headquartered in Oregon, brighthush has built a reputation for blending cutting‑edge technology with personalized, human‑centric support. Our mission is to empower travelers worldwide to explore the world with confidence, convenience, and a touch of wonder.

We’re on the lookout for a passionate Remote Travel Support & Customer Care Coordinator who can become the voice of our brand, ensuring every client feels heard, guided, and delighted from the first inquiry to the final return flight. If you thrive in a fast‑paced, customer‑first environment and love turning travel dreams into reality, we want you on our team.

Key Responsibilities

As a Remote Travel Support & Customer Care Coordinator, you will be the linchpin between our clients and the myriad of travel services we offer. Your day‑to‑day tasks will include:

• Client Interaction: Respond to travel inquiries via email, chat, and phone with a friendly, solution‑oriented tone.
• Itinerary Coordination: Compile, update, and verify travel itineraries, ensuring accuracy across flights, hotels, car rentals, and activities.
• Problem Resolution: Handle last‑minute changes, cancellations, and disruptions with empathy and efficiency, escalating to senior staff when necessary.
• Documentation Management: Maintain meticulous records of client preferences, special requests, and travel documents in our CRM system.
• Cross‑Functional Collaboration: Work closely with the Sales, Operations, and Technical teams to align on client needs and service delivery.
• Process Improvement: Identify bottlenecks in the support workflow and propose enhancements to streamline operations.
• Feedback Loop: Collect and analyze client feedback to inform product development and service refinement.

Essential Qualifications

To excel in this role, you should bring the following:

• Minimum of 2 years’ experience in customer service, preferably within the travel, hospitality, or related industry.
• Proficiency in using CRM platforms (e.g., Salesforce, HubSpot) and travel booking tools (e.g., Sabre, Amadeus).
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong organizational skills with an eye for detail—accurate itinerary creation is non‑negotiable.
• Ability to remain calm and solution‑focused under pressure, especially during peak travel seasons.
• Self‑starter attitude with a proven track record of working independently in a remote setting.
• Basic understanding of travel regulations, visa requirements, and health advisories.

Preferred Qualifications

We’ll be even more excited if you also possess:

• Experience with travel analytics or data‑driven decision making.
• Knowledge of travel insurance products and the ability to explain coverage options to clients.
• Previous exposure to a SaaS environment or cloud‑based customer support tools.
• Certifications such as Certified Travel Associate (CTA) or similar credentials.
• Experience in a bilingual or multicultural customer support role.

Core Skills & Competencies

Success at brighthush hinges on a blend of technical and soft skills:

• Customer‑Centric Mindset: A genuine desire to help people and a knack for anticipating their needs.
• Problem‑Solving: Quick thinking and resourcefulness to resolve issues before they become escalations.
• Tech Savvy: Comfortable navigating multiple digital platforms and troubleshooting basic tech hiccups.
• Time Management: Ability to juggle multiple client requests simultaneously while meeting deadlines.
• Adaptability: Flexibility to adjust to changing travel regulations, seasonal demand, and evolving company processes.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and fostering continuous learning. As a Remote Travel Support & Customer Care Coordinator, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with seasoned travel experts.
• Regular training sessions on the latest travel technologies, industry trends, and customer service best practices.
• Clear career pathways—from Senior Coordinator to Team Lead, and eventually to Managerial roles within the Customer Experience or Operations divisions.
• Cross‑departmental projects that allow you to broaden your skill set and contribute to strategic initiatives.
• Annual travel stipend and discounted rates on select destinations for personal exploration.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, inclusivity, and work‑life balance. Key highlights include:

• Remote‑First Flexibility: Work from anywhere with a reliable internet connection and a supportive virtual team.
• Collaborative Spirit: Weekly virtual huddles, open‑door communication channels, and a culture that values every voice.
• Diversity & Inclusion: A workforce that reflects the global community we serve, with initiatives that celebrate cultural differences.
• Well‑Being Focus: Access to mental health resources, virtual fitness classes, and a generous paid time off policy.
• Community Impact: Participation in local volunteer events and partnerships with sustainable tourism organizations.

Compensation, Perks & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary plus performance‑based bonuses.
• Health, dental, and vision insurance plans.
• 401(k) matching program.
• Flexible paid time off and holiday schedule.
• Professional development budget for courses, certifications, and conferences.
• Annual company retreats and team‑building events.
• Travel perks such as discounted flights, hotel stays, and exclusive partner offers.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re stepping into a mission to redefine how people experience the world. You’ll:

• Be part of a forward‑thinking organization that values creativity and customer obsession.
• Work with a talented, diverse team that celebrates innovation and continuous improvement.
• Enjoy the freedom of remote work while staying connected through vibrant virtual communities.
• Contribute to meaningful projects that directly enhance the travel experience for millions of clients.
• Grow your career in a supportive environment that rewards initiative and excellence.

Ready to Embark on Your Next Adventure?

If you’re eager to bring your passion for travel, customer service, and problem‑solving to a dynamic, growth‑oriented company, we invite you to apply today. Join brighthush and help us turn every journey into an unforgettable story.

and become a vital part of the brighthush family.