Remote Licensed Customer Service Representative – Property & Casualty Insurance Specialist with Client Success Focus

About brighthush

brighthush is redefining the insurance experience for the modern consumer. We blend cutting‑edge technology with a human‑centric approach to make buying, managing, and renewing insurance simple, transparent, and stress‑free. Our mission is to empower people to protect what matters most—homes, cars, businesses, and peace of mind—without the usual headaches of the industry. As a fully remote, tech‑driven organization, we give our team the flexibility to work from anywhere while fostering a culture of collaboration, innovation, and continuous learning.

Why Join brighthush?

• Competitive Compensation: Starting at $19 per hour, with clear pathways for salary growth based on performance and tenure.
• Comprehensive Benefits: Health, dental, vision, and a 401(k) plan with company match—available to all full‑time remote employees.
• Remote Work Freedom: Work from the comfort of your home or any location that suits your lifestyle.
• Client‑First Culture: A non‑commissioned environment that rewards exceptional service and genuine client satisfaction.
• Career Development: Structured learning programs, mentorship, and opportunities to move into senior support, training, or product roles.
• Innovative Tools: Access to the latest CRM, AI‑powered chat, and data analytics platforms that streamline your workflow.
• Fun, Driven Community: Regular virtual team events, hackathons, and wellness initiatives keep the energy high.

Position Overview

As a Remote Licensed Customer Service Representative at brighthush, you will be the frontline advocate for our property and casualty clients. You’ll handle policy changes, billing inquiries, coverage questions, and more—always with a focus on delivering a top‑tier client experience. Your role is pivotal in maintaining client satisfaction, identifying cross‑sell opportunities, and ensuring that every interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Provide outstanding support to existing clients via phone, email, and chat, addressing policy changes, billing, and coverage questions with accuracy and empathy.
• Utilize brighthush’s integrated technology stack to process transactions quickly, ensuring data integrity and compliance with regulatory standards.
• Problem‑solve in real time, offering tailored solutions that align with each client’s unique needs.
• Work independently to meet or exceed performance metrics, including response time, resolution rate, and client satisfaction scores.
• Identify gaps in coverage and proactively recommend relevant products, contributing to cross‑sell and upsell initiatives.
• Maintain a private, distraction‑free workspace that meets our remote work standards.
• Stay current on industry trends, product updates, and regulatory changes to provide informed guidance to clients.
• Collaborate with the underwriting, billing, and product teams to resolve complex client issues.
• Document all client interactions in the CRM, ensuring accurate and up‑to‑date records.
• Participate in ongoing training sessions and knowledge‑sharing workshops to continuously improve service quality.

Essential Qualifications

• Active Property & Casualty (P&C) Insurance License (required).
• Minimum of 1–2 years of experience in licensed insurance customer service.
• Proven ability to work independently in a remote setting, with a dedicated private workspace.
• Excellent verbal and written communication skills, capable of conveying complex information clearly.
• Strong tech‑savvy mindset: comfortable navigating multiple systems, including CRM, billing platforms, and knowledge bases.
• Solid understanding of P&C insurance products, processes, and regulatory requirements.
• Availability during Pacific Standard Time business hours (8 a.m. – 5 p.m. PST).
• Demonstrated punctuality and reliability—attendance is as valued as skill.

Preferred Qualifications

• Experience with AI‑powered chat or virtual assistant tools.
• Background in data analysis or reporting, with proficiency in Excel or similar tools.
• Knowledge of additional insurance lines (e.g., commercial, specialty) to broaden cross‑sell capabilities.
• Prior exposure to a fully remote, high‑volume customer service environment.
• Certification in customer experience or service excellence (e.g., CX, CSAT).

Core Competencies & Skills

• Client‑Centric Mindset: Passion for helping clients navigate insurance challenges.
• Analytical Thinking: Ability to assess client needs and recommend appropriate coverage solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Time Management: Prioritize tasks and manage multiple inquiries simultaneously.
• Collaboration: Work effectively with cross‑functional teams, even when remote.
• Continuous Learning: Seek out new knowledge and apply it to improve service delivery.
• Attention to Detail: Ensure accuracy in data entry, policy updates, and compliance documentation.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a licensed customer service representative, you will have access to:

• Structured mentorship programs pairing you with senior team members.
• Monthly skill‑building workshops covering advanced underwriting concepts, regulatory updates, and customer psychology.
• Clear career ladders that allow progression to Senior Support Specialist, Team Lead, or Product Management roles.
• Annual performance reviews that align your goals with organizational objectives.
• Opportunities to lead cross‑functional projects, such as process improvement initiatives or new product launches.

Work Environment & Culture

brighthush’s culture is built on transparency, respect, and a shared commitment to client success. Even though we operate fully remotely, we maintain a strong sense of community through:

• Weekly virtual coffee chats where team members share wins and challenges.
• Quarterly virtual retreats featuring team‑building activities and wellness sessions.
• Open‑door communication channels with leadership, ensuring every voice is heard.
• Recognition programs celebrating outstanding service, innovation, and teamwork.
• Inclusive policies that support work‑life balance, mental health, and personal growth.

Compensation & Benefits Overview

While the base hourly rate starts at $19, performance bonuses and incentive programs reward exceptional results. In addition to the competitive salary, you will receive:

• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match up to 4% of your salary.
• Paid time off (PTO) that accrues monthly, plus paid holidays and sick leave.
• Professional development stipend for courses, certifications, or conferences.
• Technology stipend to equip your home office with the tools you need.
• Employee assistance program (EAP) for mental health support.

Ready to Transform the Insurance Experience?

If you are a licensed insurance professional who thrives in a fast‑paced, tech‑driven environment and is passionate about delivering exceptional client service, brighthush invites you to join our mission. Bring your expertise, curiosity, and dedication to a team that values innovation, collaboration, and genuine client care.

Apply today and become part of a forward‑thinking organization that is reshaping how people experience insurance—one client interaction at a time.