Experienced Remote Customer Service Representative – Pennsylvania – 24/7 Support & Transportation Coordination

About brighthush

brighthush is a leading provider of innovative healthcare solutions, dedicated to connecting people with the care they need, when they need it. With a mission to improve health outcomes through reliable, compassionate service, we operate across the United States, delivering non‑emergency medical transportation and personalized home care. Our culture is built on integrity, teamwork, and a relentless focus on customer satisfaction. As a remote‑first organization, we empower our team members to work from anywhere in Pennsylvania while maintaining the same high standards of service that our members expect.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, purpose‑driven team that values innovation, continuous learning, and personal growth. We offer a competitive compensation package, comprehensive benefits, and a flexible work environment that supports work‑life balance. Whether you’re just starting your career or looking to advance your expertise in customer service and healthcare operations, brighthush provides the resources and opportunities to help you thrive.

Key Responsibilities

• Serve as the first point of contact for members, addressing transportation inquiries and concerns with empathy and professionalism.
• Schedule, modify, and cancel transportation reservations accurately and efficiently.
• Document all member interactions, complaints, and resolutions in our secure customer relationship management system.
• Ensure data integrity by entering trip details, mileage, and service notes with precision.
• Collaborate with internal teams to resolve escalated issues and improve service processes.
• Maintain a high level of attendance and punctuality, adhering to scheduled shifts, including nights, weekends, and holidays.
• Participate in mandatory training sessions and maintain a professional on‑camera presence during the first 30 days.
• Contribute to a positive, collaborative work environment by sharing best practices and supporting colleagues.
• Engage in continuous improvement initiatives, providing feedback on workflow enhancements.
• Adhere to all company policies, procedures, and compliance requirements related to data privacy and member confidentiality.

Essential Qualifications

• High school diploma or equivalent (preferred).
• 0–2 years of experience in a high‑volume contact center or customer service role.
• Proficient typing speed of at least 35 words per minute.
• Strong interpersonal and communication skills, with the ability to remain calm under pressure.
• Quick learner who can adapt to new technologies and processes.
• Reliable high‑speed internet connection (minimum 25 Mbps download, 5 Mbps upload) and a dedicated, secure work area.
• Ability to attend 100 % of training sessions on camera during the first month.
• Valid Pennsylvania driver’s license (preferred but not mandatory).

Preferred Qualifications

• Experience in the healthcare or transportation industry.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous exposure to call‑center software such as Salesforce, Zendesk, or similar platforms.
• Multilingual abilities (Spanish, French, etc.) are a plus.

Skills & Competencies

• Customer‑centric mindset with a passion for improving member experiences.
• Exceptional problem‑solving and critical‑thinking abilities.
• Strong organizational skills and attention to detail.
• Team player who thrives in a collaborative, remote environment.
• Adaptability to changing priorities and evolving technology.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you will have access to:

• Structured onboarding and ongoing training programs covering industry best practices, product knowledge, and advanced customer service techniques.
• Mentorship from experienced team leaders and subject‑matter experts.
• Clear career pathways to roles such as Team Lead, Operations Analyst, or Customer Experience Manager.
• Regular performance reviews with actionable feedback and development plans.
• Access to an internal learning portal featuring courses on communication, data analytics, and healthcare compliance.

Work Environment & Culture

brighthush fosters a culture of transparency, respect, and continuous improvement. Our remote work model empowers you to create a productive workspace that suits your lifestyle while staying connected to a vibrant, supportive community. We celebrate diversity, encourage open dialogue, and recognize achievements through peer‑to‑peer recognition programs.

Compensation & Benefits

Base Salary: $17.00 per hour (equivalent to approximately $35,360 annually). Benefits Package:

• Medical, Dental, and Vision insurance plans.
• Employer‑paid Basic Life Insurance and Accidental Death & Dismemberment coverage.
• Voluntary Life Insurance options for employees, spouses, and children.
• Health Care and Dependent Care Flexible Spending Accounts.
• Pre‑tax and post‑tax commuter and parking benefits.
• 401(k) retirement savings plan with company match.
• Paid Time Off (PTO) and paid parental leave.
• Short‑Term and Long‑Term Disability coverage.
• Tuition reimbursement for approved courses and certifications.
• Employee discounts on retail, hospitality, travel, and more.

Physical Demands & Work Conditions

The role requires extended periods of sitting, frequent use of a headset and computer, and occasional standing or walking. Light lifting up to 10 lbs may be required. We provide reasonable accommodations to enable qualified individuals with disabilities to perform essential job functions.

How to Apply

If you are passionate about delivering exceptional service and want to make a tangible impact on people’s health journeys, we encourage you to apply today. Submit your resume and cover letter through our online portal, and let’s explore how you can contribute to brighthush’s mission.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

For more information on our commitment to equal opportunity, please visit .

Contact: [email protected]