Customer Service Representative – Remote New Jersey, Full‑Time, 24/7 Support – Join brighthush

Welcome to brighthush – Where Compassion Meets Excellence

brighthush is a leading provider of non‑emergency medical transportation and personal home‑care services, dedicated to connecting patients with the care they need, when they need it. Our mission is simple: to improve health outcomes by ensuring safe, reliable, and compassionate transportation and care solutions across New Jersey and beyond. As a rapidly growing organization, we pride ourselves on a culture of innovation, teamwork, and continuous learning. If you are passionate about making a real difference in people’s lives and thrive in a service‑oriented environment, we invite you to explore a career with brighthush.

Why Join brighthush?

• Impactful Work – Every call you handle directly supports a patient’s journey to better health.
• Remote Flexibility – Work from the comfort of your home while staying connected to a vibrant, collaborative team.
• Competitive Compensation – Earn $16.55 per hour, with opportunities for overtime and performance bonuses.
• Comprehensive Benefits – From medical and dental coverage to generous paid time off and tuition reimbursement, we invest in your well‑being and growth.
• Career Growth – Structured training, mentorship, and clear advancement pathways keep you moving forward.
• Diverse & Inclusive Culture – We celebrate differences and foster an environment where every voice is heard.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the first point of contact for our members. Your role will involve:

• Providing courteous, accurate assistance for transportation inquiries and concerns.
• Scheduling, modifying, and canceling transportation reservations in real time.
• Documenting all interactions in our CRM system to maintain a complete, compliant record.
• Escalating unresolved issues to the appropriate departments for swift resolution.
• Maintaining a professional demeanor and upholding brighthush’s service standards at all times.
• Participating in 24/7/365 support, including nights, weekends, and holidays, with a flexible schedule that meets business needs.
• Attending mandatory training sessions and staying current with policy updates and procedural changes.
• Contributing to continuous improvement initiatives and special projects as assigned.

Essential Qualifications

• High school diploma or equivalent (preferred).
• 0–2 years of contact center or customer service experience, ideally in a high‑volume environment.
• Excellent verbal and written communication skills in English.
• Proficiency with data entry and the ability to type at least 35 words per minute.
• Strong problem‑solving skills and the ability to follow complex instructions.
• Self‑motivated, with a proven track record of working independently and as part of a team.
• Reliable high‑speed internet connection (minimum 25 Mbps download, 5 Mbps upload) and a hardwired connection.
• Dedicated, private workspace that protects sensitive member information.
• Commitment to attending 100 % of training sessions, including on‑camera participation for the first 30 days.

Preferred Qualifications

• Experience with transportation or healthcare customer service.
• Familiarity with CRM platforms and call‑center software.
• Knowledge of HIPAA privacy regulations and data security best practices.
• Previous exposure to 24/7/365 support environments.
• Multilingual abilities (Spanish, French, etc.) are a plus.

Skills & Competencies

• Customer‑Centric Mindset – Delivering exceptional service that exceeds member expectations.
• Attention to Detail – Accurate data entry and meticulous documentation.
• Time Management – Balancing multiple tasks while maintaining high productivity.
• Adaptability – Quickly learning new technologies and processes.
• Team Collaboration – Working effectively with cross‑functional teams.
• Resilience – Maintaining composure under pressure and handling challenging situations with grace.

Work Environment & Culture at brighthush

At brighthush, we believe that a supportive work environment fuels innovation and employee satisfaction. Our remote model is designed to give you the flexibility you need while keeping you connected to a community of dedicated professionals. We celebrate a culture of transparency, continuous learning, and mutual respect. Your contributions will be recognized, and you’ll have ample opportunities to grow both personally and professionally.

Compensation & Benefits

In addition to a competitive hourly rate of $16.55, brighthush offers a robust benefits package that includes:

• Medical, Dental, and Vision insurance plans.
• Employer‑paid basic life insurance and accidental death & dismemberment coverage.
• Voluntary life insurance options for employees, spouses, and children.
• Health Care and Dependent Care Flexible Spending Accounts.
• Pre‑tax and post‑tax commuter and parking benefits.
• 401(k) retirement savings plan with company match.
• Paid Time Off (PTO) and paid parental leave.
• Short‑term and long‑term disability coverage.
• Tuition reimbursement for approved courses and certifications.
• Employee discounts across retail, hospitality, dining, and travel.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. You will receive:

• Structured onboarding and ongoing training modules.
• Mentorship programs pairing you with experienced leaders.
• Access to industry certifications and continuing education.
• Clear career pathways from Customer Service Representative to Team Lead, Operations Manager, and beyond.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Physical & Practical Requirements

To perform the essential functions of this role, you will need to:

• Remain seated for extended periods while using a headset and computer.
• Engage in frequent telephone, headset, and computer use, with occasional standing and walking.
• Lift up to 10 lbs when necessary.
• Adhere to reasonable accommodations for individuals with disabilities, ensuring all essential functions can be performed.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or veteran status. For more information on our commitment to equal opportunity, please visit EEO is The Law.

How to Apply

Ready to make a difference? Click the link below to submit your application and join the brighthush family. We look forward to learning how your passion and skills can help us continue to provide exceptional care to our members.