Experienced Remote Customer Support Specialist – Flexible Hours, Home‑Based, Uncapped Commission, Award‑Industry Focus – Join brighthush

About brighthush

brighthush has been a pioneer in the sports awards and recognition sector for over four decades. From humble beginnings as a local trophy manufacturer, we have evolved into a national powerhouse that delivers premium trophies, medals, and commemorative products to clubs, leagues, and corporate teams across the United Kingdom. Our blend of heritage, craftsmanship, and cutting‑edge technology has earned us a reputation for quality, reliability, and innovation. With a robust online platform, a nationwide network of local champions, and a relentless commitment to exceptional customer service, brighthush is the go‑to partner for anyone looking to celebrate excellence in sport and community.

Why brighthush?

At brighthush, we believe that every team deserves to be celebrated. Our mission is to combine 45 years of industry knowledge with state‑of‑the‑art technology to provide an unrivalled selection of awards, outstanding customer support, and unbeatable value for money. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, supportive environment where your contributions directly impact the success of our clients and the growth of our brand. We champion a culture of trust, flexibility, and continuous learning, empowering our people to thrive both personally and professionally.

Position Overview

We are looking for a highly motivated Remote Customer Support Specialist to join our expanding team. This part‑time, commission‑only role is ideal for individuals who thrive in a flexible, home‑based setting and are eager to earn substantial extra income. No prior sales experience is required – we provide comprehensive training and ongoing support to help you succeed. If you have a passion for sports, community engagement, and delivering exceptional service, this is the opportunity for you.

Key Responsibilities

• Lead Generation & Prospecting: Identify and qualify new leads within your assigned territory using a combination of research, networking, and outreach strategies.
• Relationship Building: Cultivate and nurture long‑term relationships with clubs, leagues, and corporate teams, ensuring a seamless customer journey from inquiry to delivery.
• Customer Advocacy: Serve as the frontline voice of brighthush, providing real‑time feedback on market trends, customer preferences, and competitor activity to our product and marketing teams.
• CRM Management: Maintain accurate, up‑to‑date records of all customer interactions, sales activities, and follow‑ups using our cloud‑based CRM platform.
• Target Achievement: Consistently meet and exceed monthly and quarterly sales targets by leveraging your understanding of the awards market and customer needs.
• Cross‑Functional Collaboration: Work closely with marketing, logistics, and fulfillment teams to ensure timely order processing, delivery, and exceptional post‑sale support.
• Continuous Improvement: Participate in regular training sessions, product knowledge workshops, and performance reviews to refine your skills and stay ahead of industry trends.

Essential Qualifications

• Strong, personable communication style with a natural ability to build rapport over the phone and online.
• Comfortable navigating internet tools, data entry, and cloud‑based software.
• Passion for sports, community engagement, or related pastimes.
• Highly organized, disciplined, and self‑motivated with the ability to manage time effectively in a remote environment.
• Reliable high‑speed internet connection, a dedicated computer, and a quiet workspace.

Preferred Qualifications

• Previous experience in customer service, sales, or account management.
• Knowledge of the sports awards industry or familiarity with trophy manufacturing.
• Experience using CRM platforms such as HubSpot, Salesforce, or similar.
• Basic understanding of e‑commerce and online ordering processes.

Skills & Competencies

• Exceptional Verbal & Written Communication: Ability to convey information clearly and persuasively.
• Problem‑Solving Mindset: Proactive approach to identifying and resolving customer needs.
• Adaptability: Thrive in a fast‑paced market with changing priorities.
• Team Player: Collaborate effectively in a remote, cross‑functional environment.
• Tech‑Savvy: Quick to learn new tools and systems.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As you build expertise in the awards industry, you’ll have the chance to:

• Progress into senior sales or account management roles.
• Lead regional or national territory teams.
• Participate in advanced training workshops on product knowledge, sales techniques, and customer relationship management.
• Earn performance‑based bonuses and recognition awards that celebrate your achievements.
• Attend annual conferences and industry events to network with peers and stay ahead of market trends.

Work Environment & Culture

Our culture is built on trust, flexibility, and a shared passion for celebrating excellence. You’ll enjoy:

• A fully remote, cloud‑based workflow that lets you work from anywhere in the UK.
• Flexible hours that fit around your personal commitments.
• A supportive team that values open communication and continuous improvement.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• A culture that encourages innovation, creativity, and a proactive mindset.

Compensation, Perks & Benefits

While this role is commission‑only, the earning potential is uncapped and highly rewarding:

• Uncapped commission on all retained business.
• Commission paid on every sale, with additional bonuses after six months of consistent performance.
• No sales experience required – we provide full training and ongoing support.
• Access to our cloud‑based software, allowing you to work when and where you want.
• Comprehensive health and wellness resources, including virtual fitness classes and mental health support.
• Annual performance awards and recognition events.
• Flexible work‑from‑home setup with a stipend for home office equipment.
• Opportunity to earn additional income through referral bonuses and upselling.

How to Apply

If you’re ready to join a forward‑thinking company that values your drive, offers flexible working, and rewards performance, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush today.