Seasoned Remote Customer Support Specialist – North Yorkshire – Flexible Part‑Time, Uncapped Commission, Work‑From‑Home Opportunity

About brighthush

brighthush stands at the forefront of the sports, leisure, and lifestyle awards industry, boasting a rich heritage that spans more than forty years. With a catalog of over 15,000 award designs, we fuse state‑of‑the‑art technology, a user‑friendly online platform, and a nationwide network of local champions to deliver a “local shop” experience backed by national expertise. Whether you’re a professional league, a community club, or a corporate team, brighthush is the trusted partner that transforms moments of triumph into lasting memories.

Why This Role Is a Game‑Changer

At brighthush, we believe that the people behind the service are the real MVPs. We’re on the lookout for customer‑centric, self‑driven individuals who thrive in a flexible, remote setting and are eager to scale their earnings through a performance‑based commission structure. If you love sports, community events, and the thrill of turning a simple inquiry into a celebrated award, this role offers you the freedom to work from home, the autonomy to shape your schedule, and the potential to earn an uncapped income.

Role Overview

As a Remote Customer Support Specialist based in North Yorkshire, you will be the frontline ambassador for brighthush. Your primary mission is to nurture leads, guide prospects through the entire buying journey, and ensure a seamless, personalized experience that reflects the quality and speed of our award solutions. You’ll operate independently, yet remain an integral part of a collaborative, high‑performing team.

Key Responsibilities

• Lead Generation & Territory Management: Identify, qualify, and nurture new business opportunities across North Yorkshire, building a robust pipeline of prospects that aligns with our growth strategy.
• Customer Journey Support: Serve as the trusted advisor from initial inquiry to order placement and post‑purchase follow‑up, ensuring every interaction is memorable and value‑driven.
• Brand Advocacy & Market Intelligence: Act as brighthush’s voice on the ground, collecting market insights, customer feedback, and competitive intelligence to inform product development and marketing initiatives.
• Target Achievement & Performance Analytics: Set, monitor, and exceed monthly and quarterly sales targets, leveraging data and analytics to refine outreach tactics and maximize ROI.
• Value‑Based Selling: Articulate the unique benefits of brighthush’s award solutions—quality, speed, customization—while tailoring the pitch to each customer’s specific needs.
• Collaboration & Reporting: Partner closely with the central sales team, share best practices, and provide regular updates on territory activity through our cloud‑based CRM.

Essential Qualifications

• High school diploma or equivalent; higher education is a plus.
• Strong interpersonal skills with a confident, personable demeanor.
• Comfortable using the internet, CRM systems, and data‑driven tools.
• Organized, disciplined, and self‑motivated with the ability to manage time effectively in a remote setting.
• Passion for sports, community events, or related pastimes.

Preferred Qualifications

• Previous experience in sales, customer support, or a related field.
• Knowledge of the sports or awards industry.
• Experience with commission‑based compensation structures.
• Basic understanding of e‑commerce platforms and online ordering processes.

Skills & Competencies

• Communication: Clear, concise, and persuasive verbal and written communication that builds trust and drives conversions.
• Problem‑Solving: Ability to diagnose and resolve customer concerns swiftly, turning challenges into opportunities.
• Tech Savvy: Comfortable navigating cloud‑based software, virtual meeting tools, and data entry systems.
• Adaptability: Thrive in a fast‑changing environment and adjust strategies as needed.
• Team Player: Collaborate with colleagues across departments to achieve shared goals.

What We Offer

At brighthush, we reward hard work with tangible results. This role is designed to unlock your earning potential through:

• Uncapped Commission: Earn as much as your effort and results allow.
• Commission paid on retained business, ensuring long‑term income potential.
• No prior sales experience required – we provide comprehensive training.
• Full remote work flexibility – work from the comfort of your home.
• Cloud‑based software that lets you manage your schedule and sales activities on your terms.
• Structured bonus schemes after six months of proven performance.
• Ongoing professional development and mentorship from senior sales leaders.
• Access to exclusive brighthush events, webinars, and industry conferences.

Infrastructure & Requirements

To succeed in this role, you’ll need:

• Reliable high‑speed internet connection.
• Computer or laptop capable of running CRM and communication tools.
• Telephone or VoIP system for customer outreach.
• Quiet, dedicated workspace within your home.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent and providing clear pathways for advancement. As you build expertise and demonstrate success, you’ll have opportunities to:

• Progress into senior sales or account management roles.
• Take on leadership responsibilities within your territory.
• Participate in cross‑functional projects, expanding your skill set beyond sales.
• Earn certifications in customer relationship management and sales strategy.

Our Culture

We pride ourselves on a culture that values innovation, collaboration, and a genuine passion for sports and community. At brighthush, you’ll find:

• A supportive, inclusive environment where every voice is heard.
• Regular virtual team gatherings, knowledge sharing sessions, and social events.
• Recognition programs that celebrate achievements and milestones.
• Commitment to work‑life balance, especially important for remote roles.

Compensation & Benefits

While the base salary is commission‑only, the potential earnings are substantial. The structure is designed to reward high performers with:

• Competitive commission rates on all sales.
• Retention bonuses for repeat business.
• Performance‑based bonuses after six months.
• Access to a comprehensive benefits package, including health, dental, and retirement plans, once you meet eligibility criteria.

How to Apply

If you’re ready to take your career to the next level, join a company that values your contributions and offers the flexibility to work from home. Click the link below to submit your application and start your journey with brighthush today.