Experienced Remote Field Customer Service Technician – Power Distribution & Emergency Response Specialist – Dallas/Fort Worth, Texas

About brighthush

brighthush is a trailblazer in the power distribution industry, delivering cutting‑edge solutions that keep critical infrastructure running smoothly. With a legacy of innovation that dates back to 2001, we design, manufacture, and support a portfolio of high‑performance products including static transfer switches, power distribution units, and power panels. Our commitment to safety, reliability, and customer satisfaction has earned us a reputation as a trusted partner for utilities, data centers, hospitals, and commercial enterprises across the United States and beyond.

As a fully remote role, you’ll be part of a dynamic, geographically dispersed team that values flexibility, collaboration, and continuous learning. Whether you’re troubleshooting a live system from your home office or traveling to a client site in the Dallas/Fort Worth area, you’ll play a pivotal role in ensuring our customers experience uninterrupted power and exceptional service.

Position Overview

We are seeking a highly motivated, safety‑first Field Customer Service Technician to join brighthush’s elite support team. In this role, you will perform startup, commissioning, preventive maintenance, and emergency response on our power distribution equipment. You’ll provide on‑site and remote assistance, maintain meticulous service records, and act as the frontline advocate for our customers’ operational continuity. This is a unique opportunity to blend technical expertise with customer‑centric service in a fast‑paced, high‑impact environment.

Key Responsibilities

• Equipment Startup & Commissioning: Execute comprehensive startup procedures for new installations, ensuring all systems meet performance and safety specifications.
• Preventive & Corrective Maintenance: Conduct scheduled inspections, routine maintenance, and corrective repairs on brighthush power distribution units, static transfer switches, and power panels.
• Remote & On‑Site Support: Provide real‑time troubleshooting via phone, email, and remote diagnostic tools, while also traveling to client sites as needed.
• Service Documentation: Log all activities, findings, and parts used in the brighthush service management system with precision and timeliness.
• Emergency Response: Respond to critical incidents 24/7, coordinating with the 1‑844‑855‑5977 incident response line to resolve outages and restore power swiftly.
• Customer Relationship Management: Build trust with clients by delivering clear, concise communication, proactive recommendations, and follow‑up support.
• Safety & Compliance: Adhere to all OSHA, NFPA, and company safety protocols, ensuring a safe work environment for yourself and your team.
• Continuous Improvement: Participate in post‑incident reviews, knowledge‑sharing sessions, and process improvement initiatives to elevate service quality.

Essential Qualifications

• Associate degree or higher in Electrical Engineering, Electronics, or a related technical field.
• Minimum of 3 years of hands‑on experience servicing electric power systems, preferably in a field service or maintenance capacity.
• Proficient in reading and interpreting electrical schematics, wiring diagrams, and technical manuals.
• Strong troubleshooting skills for both electrical and electronic components.
• Experience with PC‑based PCB programming tools and firmware updates.
• Valid driver’s license with a clean driving record; willingness to travel up to 30% of the time.
• Demonstrated commitment to safety, including knowledge of electrical PPE and lock‑out/tag‑out procedures.
• Excellent communication skills, both written and verbal, in English.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.

Preferred Qualifications

• Military training or experience in electronics or electrical systems.
• Certifications such as Certified Electrical Technician (CET) or similar industry credentials.
• Experience with remote diagnostic platforms and field service management software.
• Background in high‑voltage or critical infrastructure environments.
• Fluency in a second language to support a diverse customer base.

Core Skills & Competencies

• Technical Proficiency: Deep understanding of power distribution equipment, including static transfer switches and power panels.
• Problem‑Solving: Ability to diagnose complex issues quickly and implement effective solutions.
• Customer Focus: Passion for delivering exceptional service and building lasting client relationships.
• Safety Leadership: Champion safety practices and lead by example in all field activities.
• Adaptability: Thrive in a fast‑changing environment, balancing remote work with on‑site demands.
• Collaboration: Work seamlessly with cross‑functional teams, including engineering, sales, and operations.
• Continuous Learning: Stay current with industry trends, new technologies, and best practices.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Field Customer Service Technician, you’ll have access to a wealth of professional development resources, including:

• Structured onboarding program with mentorship from senior technicians.
• Access to technical training courses, certifications, and vendor‑provided workshops.
• Clear career ladder paths leading to roles such as Senior Field Technician, Field Service Manager, or Technical Project Lead.
• Opportunities to contribute to product development, field‑service research, and process optimization.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Culture at brighthush

Our culture is built on the pillars of innovation, integrity, and inclusion. You’ll experience:

• A collaborative, flat‑hierarchy structure that encourages idea sharing and rapid decision‑making.
• Flexible work arrangements that respect work‑life balance while ensuring customer needs are met.
• Regular virtual team huddles, knowledge‑sharing webinars, and cross‑departmental projects.
• A commitment to diversity and belonging, with initiatives that celebrate different perspectives.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based incentives tied to service quality, customer satisfaction, and safety metrics.
• Comprehensive health coverage: 100% company‑paid medical, dental, and vision plans.
• Retirement savings plan with company match (401(k)).
• Paid time off: 3 weeks of vacation, 10 paid holidays, and 2 floating holidays each year.
• Remote work stipend and equipment allowance to set up a productive home office.
• Travel reimbursement for on‑site assignments, including mileage, lodging, and meals.
• Employee wellness programs, including mental health resources and fitness subsidies.

Why Join brighthush?

Choosing brighthush means becoming part of a forward‑thinking company that values your expertise, supports your growth, and rewards your dedication. You’ll be at the forefront of power distribution technology, working with a team that is passionate about safety, reliability, and customer success. Whether you’re troubleshooting a critical outage or refining a preventive maintenance schedule, your contributions will directly impact the resilience of essential services across the nation.

If you are a proactive, safety‑oriented technician ready to take on challenging assignments and grow your career in a supportive, innovative environment, we want to hear from you. Apply today and help us keep the lights on for our customers, wherever they are.

How to Apply

Ready to bring your expertise to brighthush? Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role. Click the link below to start your application process: