Experienced Remote Healthcare Customer Service Representative – 24/7 Patient Support & Care Coordination

About brighthush and the Future of Patient Engagement

brighthush is a trailblazer in the healthcare industry, redefining how health plan members connect with the care they need. With a mission to empower patients through proactive outreach, compassionate communication, and data‑driven insights, brighthush is rapidly expanding its footprint across the United States. Our remote-first culture empowers employees to deliver world‑class service from anywhere, while our commitment to innovation keeps us at the forefront of patient engagement technology.

As a Remote Healthcare Customer Service Representative, you will be the frontline voice that bridges patients and the comprehensive care ecosystem we build. You’ll play a pivotal role in ensuring that every member feels heard, supported, and guided toward the right resources—whether that’s scheduling a care assessment, answering questions about benefits, or simply offering a listening ear during a stressful time.

Why Join brighthush?

• Impactful Work: Every interaction you have directly improves a patient’s health journey.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, collaborative team.
• Growth & Development: Access to continuous learning programs, mentorship, and clear career pathways.
• Competitive Compensation: A base salary that reflects your expertise, plus performance bonuses.
• Comprehensive Benefits: 401(k) matching, generous paid time off, health, dental, vision, and more.

Key Responsibilities

As a Remote Healthcare Customer Service Representative, you will be responsible for:

• Providing exceptional, patient‑centered customer service across multiple channels (phone, email, chat).
• Coordinating and scheduling care assessments, ensuring timely follow‑up and accurate documentation.
• Maintaining meticulous records in our CRM system, ensuring data integrity and compliance with HIPAA regulations.
• Collaborating with internal teams—clinical, billing, and member services—to resolve complex member inquiries.
• Identifying opportunities for process improvement and contributing to the development of best practices.
• Adhering to a 24/7/365 operational schedule, including nights, weekends, and holidays, as required.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and comfortable learning new software.
• Reliable internet connection and a quiet workspace suitable for confidential conversations.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Demonstrated reliability and punctuality in previous roles.
• Basic understanding of healthcare terminology and patient care processes is a plus.

Preferred Qualifications

• Prior experience in a customer service or call center environment.
• Experience working in a 24/7/365 operational setting.
• Knowledge of HIPAA regulations and data privacy best practices.
• Familiarity with CRM platforms such as Salesforce or Zendesk.
• Experience in scheduling or coordinating medical appointments.
• Multilingual abilities (Spanish, French, etc.) are highly valued.

Core Skills & Competencies

• Empathy & Compassion: Ability to connect with patients and understand their unique needs.
• Problem‑Solving: Quickly assess issues and identify effective solutions.
• Attention to Detail: Accurate data entry and documentation.
• Time Management: Prioritize tasks in a fast‑paced environment.
• Team Collaboration: Work seamlessly with cross‑functional teams.
• Adaptability: Thrive in a dynamic, evolving healthcare landscape.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Healthcare Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on healthcare policies, technology tools, and soft‑skill development.
• Clear career ladders that can lead to roles such as Senior Customer Support Specialist, Team Lead, or even positions in Clinical Operations.
• Opportunities to participate in cross‑departmental projects, expanding your skill set beyond customer service.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared commitment to patient well‑being. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual town halls where leadership shares updates and celebrates wins.
• Monthly virtual coffee chats that foster informal connections across teams.
• Annual in‑person retreats that combine team building with professional development.
• Open‑door policies that encourage feedback and continuous improvement.
• Inclusive practices that celebrate diversity and promote equity.

Compensation & Benefits

We offer a competitive compensation package designed to reward your dedication and expertise:

• Base Salary: $31,200 per year (commensurate with experience).
• Performance Bonuses: Quarterly incentives tied to customer satisfaction metrics.
• 401(k) Matching: Up to 4% of your salary.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Paid Time Off: Generous PTO, sick leave, and paid holidays.
• Professional Development: Reimbursement for relevant certifications and courses.
• Work‑From‑Home Stipend: Monthly allowance for home office setup.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

If you’re ready to make a tangible difference in the lives of patients while advancing your career in a supportive, forward‑thinking environment, we encourage you to apply today. Join brighthush and become part of a team that values compassion, innovation, and excellence.