Experienced Remote Healthcare Customer Service Representative – High‑Volume Call Center, Patient Support, and Data Entry Specialist

About brighthush and the Healthcare Customer Service Landscape

brighthush is a leading provider of compassionate, technology‑driven home‑healthcare solutions that empower patients to live healthier, more independent lives. In a rapidly evolving healthcare ecosystem, our mission is to bridge the gap between patients, providers, and referral sources through exceptional customer service, meticulous data management, and unwavering empathy. As a Remote Healthcare Customer Service Representative, you will be the frontline ambassador of brighthush, ensuring that every call, every interaction, and every data entry reflects our commitment to quality care and patient satisfaction.

Why Join brighthush?

• Impactful Work: Your role directly influences patient experience, provider efficiency, and the overall success of our home‑healthcare programs.
• Remote Flexibility: Work from the comfort of your home while maintaining a structured schedule that supports work‑life balance.
• Competitive Compensation: Earn a base hourly rate of $23.50–$26.50, plus a monthly incentive bonus that rewards high performance.
• Comprehensive Benefits: Health, dental, vision, HSA contributions, dependent care FSA, generous PTO, 401(k) match, paid parental leave, and tuition reimbursement.
• Growth Opportunities: Advance into senior support roles, team leadership, or specialized clinical data management positions.
• Culture of Collaboration: Join a supportive, inclusive team that celebrates successes, learns from challenges, and brings joy to everyday work.

Key Responsibilities

As a Remote Healthcare Customer Service Representative at brighthush, you will manage a high‑volume call center environment, handling approximately 60–65 inbound calls daily. Your responsibilities include:

• Act as the first point of contact for patients, referral sources, and healthcare providers seeking home‑healthcare services.
• Collect, verify, and enter clinical and demographic information into the brighthush portal with precision and confidentiality.
• Provide clear, concise, and empathetic communication to callers, resolving inquiries ranging from basic information requests to complex service coordination.
• Maintain strict adherence to HIPAA/PHI regulations, ensuring all patient data is handled securely.
• Track and meet individual performance metrics such as Call Quality, Attendance, Adherence, and overall Contact Center objectives.
• Collaborate with teammates and supervisors to continuously improve processes, share best practices, and contribute to a positive team culture.
• Utilize dual monitors and multiple applications efficiently, demonstrating strong keyboarding skills (30+ WPM) while actively listening.
• Participate in ongoing training, including a 4–6 week onboarding program and continuous skill development sessions.
• Maintain a reliable, high‑speed internet connection (minimum 10 Mbps download, 2 Mbps upload) and a wired Ethernet setup to ensure call quality.

Essential Qualifications

• High School Diploma or GED (minimum).
• At least 2 years of customer service experience in a call center environment.
• Minimum 1 year of experience in the healthcare or medical industry, with familiarity in medical terminology.
• Proficiency in navigating dual monitors, multiple applications, and data entry while listening.
• Intermediate keyboarding ability (≥30 WPM) and basic PC & search engine skills.
• Strong attention to detail, empathy, and patience when dealing with complex or difficult callers.
• Excellent written and verbal communication skills in English.
• Ability to work independently, manage time effectively, and meet performance goals.
• Reliable, high‑speed internet connection and a dedicated workspace.

Preferred Qualifications

• Experience with electronic health record (EHR) systems or similar portals.
• Knowledge of home‑healthcare services, insurance billing, or referral processes.
• Previous remote work experience in a high‑volume call center.
• Certification in customer service or healthcare administration.
• Multilingual abilities (Spanish, French, or other languages) are a plus.

Skills & Competencies

• Customer‑Centric Mindset: Ability to put patients first, delivering compassionate and efficient service.
• Technical Proficiency: Comfortable with Windows/Microsoft Office, web browsers, and data entry tools.
• Problem‑Solving: Quickly assess caller needs and provide accurate solutions or escalations.
• Time Management: Balance high call volume with quality and compliance standards.
• Team Collaboration: Work effectively with remote teammates, sharing insights and supporting one another.
• Adaptability: Thrive in a fast‑changing environment, embracing new technologies and processes.
• Compliance Awareness: Understand and uphold HIPAA/PHI regulations and company policies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you gain experience, you may explore:

• Senior Customer Service Specialist: Lead complex cases, mentor new hires, and influence process improvements.
• Team Lead / Supervisor: Manage a group of representatives, set performance targets, and drive team success.
• Clinical Data Analyst: Transition into data analytics, ensuring accuracy and insights for clinical decision‑making.
• Project Management: Oversee initiatives that streamline operations, enhance patient experience, and increase efficiency.
• Continuous Learning: Access to professional development courses, tuition reimbursement, and industry certifications.

Work Environment & Company Culture

brighthush fosters a culture of respect, innovation, and community. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Open communication channels with leadership and peers.
• Recognition programs that celebrate milestones, performance, and teamwork.
• Inclusive policies that support diversity, equity, and belonging.
• Regular feedback loops that empower you to grow and succeed.

Compensation, Perks, and Benefits

We offer a competitive compensation package designed to reward your hard work and dedication:

• Base Pay: $23.50–$26.50 per hour, depending on experience and performance.
• Monthly Incentive Bonus: Earn additional income by exceeding performance metrics.
• Health & Wellness: Comprehensive medical, dental, and vision plans with HSA contributions.
• Financial Security: 401(k) plan with employer match, and a generous PTO policy.
• Family Support: Paid parental leave and dependent care FSA with employer match.
• Professional Development: Tuition reimbursement, skill‑building courses, and industry certifications.
• Discounts: brighthush Discount – receive up to 25% off eligible items.
• Additional perks such as flexible scheduling, remote work tools stipend, and wellness programs.

How to Apply

Ready to make a difference in patients’ lives while enjoying the flexibility of remote work? Click the link below to submit your application and join the brighthush family.

Apply to this Remote Healthcare Customer Service Representative Position

Closing Thoughts

At brighthush, we’re not just filling a role – we’re building a community of dedicated professionals who share a passion for patient care and operational excellence. If you bring empathy, technical skill, and a drive to exceed expectations, we invite you to join our remote team and help shape the future of home‑healthcare services.

Apply today and become a vital part of a company that values your contributions, supports your growth, and celebrates your successes.