Experienced Swedish‑Speaking Customer Service Agent – Chat & Email Support – Remote (Greece) – Join brighthush

About brighthush

brighthush is a global pioneer in customer experience technology, empowering brands to connect with their audiences through seamless, multilingual support. With a presence in over 30 countries, we blend cutting‑edge AI, data analytics, and a human touch to deliver world‑class service. Our mission is to transform everyday interactions into memorable moments, and we’re looking for passionate individuals who share that vision.

Why This Role Is a Game‑Changer

As a Swedish‑speaking Customer Service Agent at brighthush, you’ll be the frontline ambassador for a diverse portfolio of international clients. Working remotely from anywhere in Greece, you’ll harness your language skills and empathy to resolve inquiries, troubleshoot issues, and build lasting relationships—all while enjoying the flexibility and autonomy that remote work offers.

Key Responsibilities

• Handle Customer Interactions: Manage a high volume of chat and email inquiries, ensuring timely and accurate responses that reflect the brand’s voice.
• Problem Solving & Escalation: Diagnose customer issues, provide effective solutions, and know when to elevate complex cases to specialized teams.
• Customer Relationship Management: Build trust through open, friendly communication, turning first‑time contacts into loyal advocates.
• Process Adherence: Follow established communication protocols, quality guidelines, and brand voice standards.
• Data Accuracy: Log interactions in our CRM with meticulous detail, maintaining data integrity for future analytics.
• Continuous Improvement: Participate in feedback loops, share insights, and help refine support processes.
• Team Collaboration: Work closely with cross‑functional teams—product, engineering, and marketing—to share customer feedback and drive product improvements.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

• Fluency in Swedish (C1–C2): Native‑level proficiency in speaking, reading, and writing.
• Strong English (B2–C1): Ability to communicate clearly in English for internal collaboration.
• Technical Proficiency: Comfortable using Office Suite, CRM systems, and chat platforms.
• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help people.
• Adaptability: Thrive in a fast‑paced, multicultural environment with shifting priorities.
• Time Management: Ability to juggle multiple conversations simultaneously while maintaining quality.

Preferred Qualifications

• Experience in a customer support role within a global tech or e‑commerce company.
• Knowledge of Swedish market trends and consumer behavior.
• Familiarity with ticketing systems such as brighthush or brighthush.
• Basic understanding of data privacy regulations (GDPR).
• Experience with knowledge‑base creation and maintenance.

Core Skills & Competencies

• Communication Excellence: Clear, concise, and engaging written communication.
• Active Listening & Emotional Intelligence.
• Time Management & Prioritization.
• Problem‑Solving & Analytical Thinking.
• Team Collaboration & Cross‑Functional Coordination.
• Adaptability to new tools and processes.
• Proficiency in using chat and email support platforms.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Structured onboarding programs that cover product knowledge, customer service best practices, and company culture.
• Ongoing training modules on advanced communication techniques, conflict resolution, and industry trends.
• Mentorship from seasoned agents and managers.
• Clear career pathways: from Customer Support Specialist to Team Lead, Operations Manager, or even Product Specialist roles.
• Annual performance reviews with actionable feedback and growth plans.
• Opportunities to contribute to product roadmaps and customer experience initiatives.

Work Environment & Culture at brighthush

Remote work is more than a perk—it’s a philosophy at brighthush. We foster:

• Collaborative Culture: Ideas flow freely across borders, and every voice is heard.
• Regular virtual team events, hackathons, and wellness sessions.
• Inclusive policies that celebrate diversity and promote work‑life balance.
• Access to a global network of professionals, enabling cross‑cultural learning.
• Transparent communication channels and open leadership.
• Flexible working hours that accommodate different time zones.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive package that includes:

• Base Salary: Market‑aligned remuneration for your role.
• Monthly Performance Bonuses: Rewards for exceeding service metrics.
• Meal Vouchers: Monthly allowances to support your daily nutrition.
• Health & Wellness: Comprehensive health insurance and mental health resources.
• Continuous Learning: Subscription to leading educational platforms such as brighthush.
• Relocation Package: For candidates moving from abroad—covering travel, initial accommodation, and settling‑in support.
• Flexible working hours and a fully remote setup.
• Paid time off, including vacation, sick leave, and personal days.
• Annual team retreats and virtual coffee chats.

How to Apply

Ready to bring your Swedish language skills and customer‑first mindset to a dynamic, global team? Click the button below to submit your application and join brighthush’s mission to elevate customer experiences worldwide.