Experienced Tactical Loss Prevention & Customer Service Associate II – Front‑Line Safety & Incident Management at brighthush

About brighthush

brighthush is a leading retailer that transforms everyday shopping into an unforgettable experience. With a vibrant portfolio of brands and a commitment to innovation, we empower our customers to discover quality, style, and value—all while ensuring a safe, welcoming environment. Our stores are more than just retail spaces; they are community hubs where people connect, learn, and thrive.

Why Join brighthush?

At brighthush, we believe that every team member plays a pivotal role in shaping our brand’s reputation. As a Tactical Loss Prevention Customer Service Associate II, you’ll be at the frontline of safeguarding our merchandise, customers, and staff. You’ll work in a dynamic, fast‑paced environment that rewards initiative, sharp observation, and a passion for service excellence.

Key Responsibilities

• Customer Engagement: Greet every guest with warmth and professionalism, ensuring a positive first impression that reflects brighthush’s brand values.
• Front‑of‑Store Presence: Maintain a visible, approachable stance at the entrance and throughout the store, acting as the first line of defense against potential incidents.
• Behavior Observation: Continuously scan for suspicious or unusual activity, using keen situational awareness to identify risks before they materialize.
• Incident Documentation: Accurately record all incidents, observations, and actions taken in the AIIM Case Management system, ensuring compliance with company protocols and legal requirements.
• Collaboration: Partner closely with store associates, loss prevention teams, and management to coordinate responses, share insights, and implement preventive measures.
• Safety Protocols: Enforce store safety guidelines, conduct regular walk‑throughs, and assist in emergency drills to maintain a secure environment for all.
• Customer Service Excellence: Resolve customer concerns swiftly, turning potential conflicts into opportunities to reinforce trust and loyalty.
• Reporting & Analysis: Compile weekly loss prevention reports, identify trends, and recommend actionable strategies to reduce shrinkage.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 2 years experience in retail customer service or loss prevention.
• Strong knowledge of loss prevention tools, including AIIM Case Management or similar platforms.
• Excellent communication skills—both verbal and written—in English.
• Demonstrated ability to remain calm under pressure and make decisive actions.
• Physical stamina to stand, walk, and move quickly throughout the store for extended periods.
• Valid driver’s license and reliable transportation (if required for travel between locations).

Preferred Qualifications

• Experience with security cameras, alarm systems, and incident response protocols.
• Background in retail merchandising or inventory management.
• Certification in Loss Prevention or Retail Security (e.g., Certified Loss Prevention Professional).
• Multilingual abilities to serve a diverse customer base.
• Previous leadership or supervisory experience within a retail environment.

Core Skills & Competencies

• Situational Awareness: Ability to detect subtle cues and anticipate potential threats.
• Conflict Resolution: Skilled at de‑escalating tense situations while protecting store assets.
• Data Integrity: Precise and meticulous in documenting incidents and maintaining accurate records.
• Team Collaboration: Works effectively with cross‑functional teams, fostering a culture of shared responsibility.
• Adaptability: Thrives in a fast‑changing retail environment, quickly adjusting to new protocols or store layouts.
• Customer‑Centric Mindset: Balances loss prevention duties with a commitment to exceptional customer service.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. Successful associates may progress to:

• Loss Prevention Supervisor – overseeing a team of associates and leading store‑wide safety initiatives.
• Store Manager – managing day‑to‑day operations, merchandising, and staff performance.
• Regional Loss Prevention Analyst – analyzing data across multiple locations to drive strategic improvements.
• Corporate Training Specialist – designing and delivering loss prevention training for new hires.

We offer continuous learning through workshops, e‑learning modules, and mentorship programs, ensuring you stay ahead of industry trends and sharpen your skill set.

Work Environment & Culture at brighthush

Our stores are designed to be vibrant, inclusive, and customer‑focused. You’ll find a collaborative atmosphere where ideas are welcomed, and teamwork is celebrated. We value diversity, encourage open communication, and recognize the contributions of every team member. Whether you’re on the sales floor or in the loss prevention team, you’ll feel supported and empowered to make a real impact.

Compensation, Perks, and Benefits

While specific figures vary by location, brighthush offers a competitive salary package that includes:

• Base pay commensurate with experience and responsibilities.
• Performance‑based bonuses tied to store metrics and loss prevention goals.
• Health, dental, and vision insurance for full‑time employees.
• Retirement savings plan with company matching.
• Employee discount program across all brighthush brands.
• Paid time off, holidays, and flexible scheduling options.
• Professional development stipend and tuition reimbursement for relevant courses.

How to Apply

Ready to take the next step in your career? Join a team that values integrity, innovation, and customer experience. Click the link below to submit your application and start your journey with brighthush.

Apply to this role at brighthush

We’re Excited to Meet You!

At brighthush, your expertise in loss prevention and customer service will help us protect our assets while delivering an outstanding shopping experience. If you’re a proactive, detail‑oriented professional who thrives in a fast‑paced retail environment, we want to hear from you. Apply today and become a vital part of our mission to create safe, welcoming, and memorable spaces for every shopper.