Experienced Travel Customer Representative – Global Vacation Planning & Client Experience Specialist

About brighthush

brighthush is a trailblazing travel agency that redefines how people experience the world. With a passion for adventure, a commitment to personalized service, and a culture that thrives on creativity and flexibility, brighthush has become the go‑to destination for travelers seeking unforgettable journeys. Whether you’re a seasoned globetrotter or planning your first international escape, brighthush delivers curated itineraries that blend luxury, authenticity, and value—all while empowering our team to work remotely and innovate daily.

Why Join brighthush?

At brighthush, we believe that travel is more than a hobby—it’s a catalyst for growth, connection, and discovery. As a member of our team, you’ll enjoy a dynamic work environment that celebrates diversity, encourages continuous learning, and rewards exceptional performance. We offer competitive compensation, flexible schedules, and a host of perks that make every day exciting—both on the job and on the road.

Position Overview

We’re looking for a highly motivated Travel Customer Representative to become the frontline ambassador for brighthush’s clients. In this role, you will guide travelers from their first inquiry through to the final return, ensuring every step of the journey is seamless, personalized, and memorable. You’ll collaborate closely with our sales, marketing, and operations teams to promote our travel packages, secure bookings, and continuously refine our offerings based on market trends and client feedback.

Key Responsibilities

• Client Engagement: Communicate with travelers via phone, email, chat, and social media to understand their preferences, budgets, and travel goals.
• Itinerary Design: Leverage deep knowledge of destinations, seasonal trends, and industry resources to craft customized itineraries that balance adventure, comfort, and cost.
• Booking Management: Secure flights, accommodations, ground transportation, and activities, ensuring all reservations align with client expectations and company standards.
• Customer Support: Provide proactive, high‑quality service by responding promptly to inquiries, resolving issues, and offering solutions before problems arise.
• Sales Collaboration: Partner with sales and marketing to promote travel packages, upsell add‑ons, and close deals that meet revenue targets.
• Market Intelligence: Stay current on emerging destinations, travel regulations, and industry innovations to keep brighthush’s offerings fresh and competitive.
• Data Accuracy: Maintain meticulous records in our CRM, ensuring all client interactions, bookings, and follow‑ups are logged accurately.
• Continuous Improvement: Participate in regular training, feedback sessions, and process reviews to enhance service quality and operational efficiency.

Essential Qualifications

• Proven experience in travel customer service, sales, or a related field.
• Exceptional communication skills—both written and verbal—across multiple channels.
• Strong organizational and time‑management abilities, with a track record of meeting deadlines in a fast‑paced environment.
• Self‑starter who thrives independently while maintaining high productivity and attention to detail.
• Passion for travel and a genuine desire to help others create unforgettable experiences.
• Basic proficiency with booking engines, CRM systems, and Microsoft Office or Google Workspace.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience with global travel agencies or tour operators.
• Knowledge of travel insurance, visa requirements, and health advisories.
• Background in hospitality, event planning, or customer experience management.
• Certifications such as Certified Travel Associate (CTA) or similar credentials.
• Demonstrated ability to upsell and cross‑sell travel products.

Core Skills & Competencies

• Customer‑Centric Mindset: Anticipate client needs and exceed expectations.
• Problem‑Solving: Resolve issues swiftly and creatively.
• Attention to Detail: Ensure accuracy in itineraries, bookings, and documentation.
• Adaptability: Thrive in a remote, evolving work environment.
• Team Collaboration: Work seamlessly with cross‑functional teams.
• Tech Savvy: Comfortable learning new tools and platforms.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the destinations we offer. We provide:

• Structured mentorship programs with senior travel experts.
• Access to industry conferences, webinars, and travel tech workshops.
• Internal training modules covering advanced booking techniques, destination knowledge, and customer service excellence.
• Clear promotion tracks to roles such as Senior Travel Advisor, Team Lead, or Travel Operations Manager.
• Cross‑departmental projects that broaden your skill set and visibility within the organization.

Work Environment & Culture

brighthush is built on a foundation of trust, creativity, and collaboration. Our remote-first culture means you can work from anywhere while staying connected through:

• Weekly virtual huddles and brainstorming sessions.
• Open‑door communication channels with leadership.
• Regular team‑building events—both virtual and in‑person—across our global offices.
• A culture that celebrates curiosity, encourages experimentation, and rewards innovative ideas.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, we offer:

• Competitive base salary plus performance‑based bonuses.
• Flexible work hours and a fully remote setup.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation and personal days.
• Employee discount program for all brighthush travel packages.
• Professional development stipend for courses, certifications, and conferences.
• Wellness initiatives such as virtual fitness classes and mental health resources.

How to Apply

If you’re ready to turn your love for travel into a rewarding career, we’d love to hear from you. Submit your resume, a brief cover letter detailing why you’re the perfect fit for brighthush, and any relevant certifications or portfolio pieces. Let’s explore the world together—one itinerary at a time.