Experienced West Midlands Customer Support Agent – Flexible Remote Part‑Time Role with Unlimited Commission Opportunities

Join brighthush as a West Midlands Customer Support Agent – Work from Home

Are you passionate about sports, community, and delivering exceptional customer experiences? Do you thrive in a flexible, remote environment where your efforts directly translate into rewarding commissions? brighthush, a leading name in the awards and trophies industry, is looking for a dedicated West Midlands Customer Support Agent to join our dynamic team. With over 45 years of expertise and a commitment to blending tradition with cutting‑edge technology, brighthush offers a unique platform where your skills can shine and your income potential is truly uncapped.

About brighthush

brighthush has been the go‑to destination for clubs, leagues, schools, and corporate organisations across the UK for more than four decades. Our extensive catalogue boasts over 15,000 award designs, ready for custom engraving and delivery within four working days. While we maintain a strong local presence, our nationwide reach and digital-first approach ensure that every customer feels the warmth of a local shop combined with the convenience of a modern webstore. As a family‑owned and operated business, we value integrity, community, and the personal touch that sets us apart in a competitive market.

Why This Role Is Perfect for You

Imagine earning a substantial extra income from the comfort of your home, on your own schedule, and with no cap on your earnings. This part‑time, permanent position is designed for individuals who enjoy engaging with people, have a knack for technology, and are driven by results. Whether you’re a student, a stay‑at‑home parent, or simply looking to supplement your income, this role offers the flexibility and financial upside you’ve been searching for.

Key Responsibilities

• Lead Generation & Territory Management: Identify and cultivate new customer relationships within the West Midlands region, ensuring a steady pipeline of prospects.
• Customer Journey Support: Guide clients from initial inquiry through to final purchase, providing expert advice on award selection, engraving options, and delivery timelines.
• Brand Advocacy: Act as brighthush’s ambassador on the ground, gathering feedback, spotting market trends, and relaying insights back to the central team.
• Value‑Based Selling: Promote our award range with a focus on quality, affordability, and the emotional impact of recognising achievement.
• Target Achievement: Set and exceed monthly sales targets, leveraging commission structures to maximise earnings.
• Data Management: Maintain accurate records in our cloud‑based CRM, ensuring all customer interactions are logged and actionable.

Essential Qualifications

• Strong interpersonal skills with a confident, personable demeanor.
• Proficiency in using internet‑based tools, including email, video conferencing, and CRM platforms.
• Organised, disciplined, and self‑motivated, capable of managing time effectively in a remote setting.
• Basic understanding of sports, clubs, or community organisations is a plus, but not mandatory.
• Reliable home office setup: high‑speed broadband, a dedicated computer, and a quiet workspace.

Preferred Qualifications

• Previous experience in sales, customer service, or a related field.
• Knowledge of the awards and trophies market, or a passion for sports and community events.
• Experience with commission‑based compensation structures.
• Fluency in multiple languages to serve a diverse customer base.

Core Skills & Competencies

• Communication: Clear, concise, and persuasive communication across phone, email, and chat.
• Problem‑Solving: Ability to address customer concerns swiftly and turn challenges into opportunities.
• Tech Savvy: Comfortable navigating cloud‑based software, virtual meeting tools, and basic troubleshooting.
• Adaptability: Thrive in a fast‑moving environment where priorities can shift quickly.
• Team Collaboration: Work closely with the central sales team, marketing, and logistics to deliver a seamless customer experience.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you master the role of Customer Support Agent, you’ll have opportunities to:

• Progress into senior sales or account management positions.
• Take on regional leadership roles, overseeing a team of agents.
• Participate in cross‑departmental projects, such as product development or digital marketing initiatives.
• Access ongoing training modules covering sales techniques, product knowledge, and industry trends.
• Earn performance bonuses, recognition awards, and potential relocation incentives.

Work Environment & Company Culture

brighthush prides itself on a culture that values flexibility, innovation, and community. Our remote teams enjoy:

• Fully cloud‑based tools that let you work from anywhere, at any time.
• Regular virtual team meetings, brainstorming sessions, and social events.
• A supportive onboarding program that ensures you’re equipped with the knowledge and confidence to succeed.
• Access to a vibrant internal community where ideas are shared and celebrated.
• A commitment to work‑life balance, with no rigid hours and the freedom to structure your day.

Compensation, Perks, and Benefits

While the base salary is commission‑only, the earning potential is limitless. Here’s what you can expect:

• Uncapped Commission: Earn a percentage of every sale you close, with no ceiling on your earnings.
• Commission on retained business, ensuring you benefit from repeat customers.
• Performance‑based bonus schemes after six months of proven success.
• Full training and ongoing support from experienced sales professionals.
• Flexible working hours and the ability to work from home.
• Access to a comprehensive digital resource library, including product guides, sales scripts, and marketing collateral.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Employee recognition programs and annual awards for top performers.

How to Apply

Ready to take the next step in your career and join a company that values your contribution? Click the link below to submit your application and start your journey with brighthush today.

Apply to This Job

We Look Forward to Hearing From You

At brighthush, we’re excited to meet individuals who are eager to make a difference in the sports and community sectors while enjoying the freedom and financial rewards that come with a commission‑based role. If you’re ready to bring your enthusiasm, drive, and customer‑centric mindset to a forward‑thinking company, we encourage you to apply now. Let’s celebrate achievements together and build a brighter future for teams, clubs, and organisations across the West Midlands.