Financial Care Specialist – Patient Billing & Collections Support – Remote Opportunities at brighthush

About brighthush

brighthush is a leading healthcare organization dedicated to delivering world‑class medical care while fostering a culture of compassion, innovation, and community impact. With a reputation for excellence that spans decades, brighthush has been recognized by industry leaders for its commitment to patient outcomes, employee development, and operational efficiency. As a forward‑thinking organization, brighthush continually invests in technology, training, and inclusive practices to ensure that every patient receives the highest quality of care and every employee feels valued, challenged, and empowered.

Why Join brighthush?

At brighthush, we believe that the heart of our success lies in the people who make up our team. We offer a dynamic, inclusive work environment that encourages collaboration, creativity, and continuous learning. Whether you’re a seasoned professional or just starting your career, brighthush provides the resources, mentorship, and opportunities you need to grow both personally and professionally.

• Competitive Compensation – We offer a salary range that reflects your experience and the value you bring to our organization.
• Comprehensive Benefits Package – Health, dental, vision, and life insurance, along with a robust retirement plan, paid time off, and flexible work arrangements.
• Career Advancement – Clear pathways for advancement, cross‑functional training, and leadership development programs.
• Inclusive Culture – A workplace that celebrates diversity, equity, and belonging, ensuring every voice is heard.
• Impactful Work – Your role directly supports patients, families, and the broader community by ensuring financial processes are transparent, fair, and efficient.

Position Overview

As a Financial Care Specialist I, you will serve as the frontline liaison between patients, insurance providers, and the brighthush financial services team. Working under general supervision, you will apply your analytical skills, customer‑service expertise, and deep understanding of the revenue cycle to resolve inquiries, negotiate payment plans, and ensure timely collections. This role is essential to maintaining the financial health of brighthush while upholding the highest standards of patient satisfaction.

Key Responsibilities

• Provide patient relations support to the Patient Financial Services department, addressing inquiries, concerns, and issues with empathy and professionalism.
• Analyze and resolve billing discrepancies, insurance denials, and payment disputes, ensuring accurate and timely resolution.
• Maintain and update patient accounts, ensuring all documentation is complete, accurate, and compliant with brighthush policies and regulatory requirements.
• Initiate and conduct collection calls to patients and insurance companies, negotiating payment plans within established policies.
• Monitor assigned work queues, prioritize tasks, and proactively identify and address potential bottlenecks.
• Collaborate with cross‑functional teams (e.g., clinical, coding, compliance) to gather necessary information and resolve complex cases.
• Document all interactions and actions using activity codes, ensuring clarity, consistency, and audit readiness.
• Adhere to all brighthush policies, procedures, and standards, including PHI protection and the Patient Financial Services employee handbook.
• Participate in continuous improvement initiatives, providing feedback on process enhancements and technology upgrades.
• Serve as a mentor and resource for new team members, sharing best practices and fostering a collaborative environment.

Essential Qualifications

• High School Diploma or GED required; Associate degree in Business Administration, Finance, Health Insurance, or related field preferred.
• Minimum of 1 year of experience in hospital or professional billing, collections, or customer service within a call center environment.
• Strong analytical and problem‑solving skills, with the ability to interpret complex billing data and insurance contracts.
• Excellent verbal and written communication skills, with a proven track record of de‑escalating difficult situations.
• Proficiency in using electronic health record (EHR) systems, billing software, and Microsoft Office Suite.
• Demonstrated ability to work independently, manage multiple priorities, and meet deadlines in a fast‑paced environment.
• Commitment to maintaining confidentiality and adhering to PHI regulations.

Preferred Qualifications

• Experience with revenue cycle management tools and processes.
• Knowledge of insurance billing codes, payer contracts, and reimbursement methodologies.
• Previous exposure to cross‑training in related revenue cycle functions (e.g., coding, compliance).
• Demonstrated ability to work effectively in a remote setting, utilizing virtual collaboration tools.

Core Skills & Competencies

• Customer‑Centric Mindset – Ability to put patients first, ensuring their financial concerns are addressed with empathy and clarity.
• Analytical Thinking – Strong attention to detail and the capacity to dissect complex billing scenarios.
• Communication Excellence – Clear, concise, and professional communication across all channels.
• Adaptability – Comfortable navigating changing policies, technology updates, and evolving patient needs.
• Team Collaboration – Willingness to collaborate across departments and support colleagues.
• Integrity & Ethics – Commitment to upholding brighthush’s values and maintaining the highest ethical standards.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Financial Care Specialist, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on the latest billing technologies, payer policies, and regulatory changes.
• Opportunities to cross‑train in other revenue cycle functions, broadening your skill set and career prospects.
• Leadership development tracks for high‑potential employees, preparing you for future supervisory roles.
• Access to industry conferences, webinars, and certifications to stay ahead of market trends.

Work Environment & Culture

brighthush values a flexible, inclusive, and collaborative work environment. Our remote teams across Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, and Texas enjoy:

• Flexible scheduling that supports work‑life balance.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A culture that celebrates diversity, equity, and inclusion, ensuring every employee feels heard and respected.
• Transparent communication from leadership, fostering trust and alignment with organizational goals.

Compensation & Benefits

While the exact salary will be determined based on experience and qualifications, the typical range for this role is USD 53,185 – 82,430 per year. In addition to competitive pay, brighthush offers:

• Health, dental, vision, and life insurance plans.
• Generous paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company match.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and wellness resources.
• Flexible work arrangements and remote work options.

How to Apply

Ready to make a meaningful impact in patient care and financial stewardship? Click the link below to submit your application and join the brighthush family.

Apply to this position now

Closing Statement

At brighthush, we are committed to excellence in every aspect of healthcare delivery, from clinical care to financial services. As a Financial Care Specialist, you will play a pivotal role in ensuring that patients receive clear, compassionate, and accurate billing support. If you are passionate about customer service, thrive in a fast‑paced environment, and want to grow your career within a forward‑thinking organization, we encourage you to apply today. Join us in shaping the future of healthcare and making a lasting difference in the lives of patients and their families.