Remote Health Insurance Customer Service Advisor – Wisconsin Residents – Full‑Time Early Career Role with Competitive Pay and Growth Opportunities

About brighthush and the Opportunity

brighthush is a leading provider of customer experience solutions in the health insurance space. We partner with top insurers, health plans, and healthcare providers to deliver clear, compassionate, and accurate information to millions of beneficiaries every day. Our mission is simple: to make complex health benefits understandable and accessible, so people can focus on what matters most—health and well‑being.

As a Remote Customer Service Advisor, you will be the first point of contact for customers, providers, and beneficiaries who need help navigating benefits, eligibility, and payments. You’ll work from the comfort of your home in Wisconsin, using a structured contact‑center environment that blends technology, training, and teamwork to ensure every interaction is positive and productive.

Whether you’re just starting your career or looking to transition into a role that values empathy, problem‑solving, and continuous learning, this position offers a clear path to growth, a supportive culture, and a competitive compensation package.

Key Responsibilities

• Customer Interaction: Handle inbound calls and emails from customers, healthcare providers, and beneficiaries, addressing questions about benefits, eligibility, payments, and quality‑of‑care concerns.
• Information Retrieval: Navigate multiple computer systems and resources to locate policy details, claim status, and payment information quickly and accurately.
• Problem Resolution: Apply critical thinking to assess each situation, determine the next steps, and provide clear, actionable solutions.
• Documentation: Record every interaction in the tracking system, ensuring data integrity and compliance with regulatory standards.
• Escalation Management: Identify when an issue requires higher‑level support and route inquiries to the appropriate team member or supervisor.
• Communication: Maintain a courteous, personable, and professional tone across all channels—phone, email, and chat.
• Continuous Improvement: Participate in quality reviews, provide feedback, and contribute to process enhancements that improve customer satisfaction.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer‑service experience in a call center, retail, hospitality, or similar environment.
• Strong verbal and written communication skills in English.
• Basic math proficiency for handling payment‑related inquiries.
• Typing speed of at least 30 words per minute.
• Reliable internet connection with a wired Ethernet connection (cable or fiber).
• Ability to pass a standard background check and drug screening.
• Availability during the required operating hours (Monday‑Friday, 8 a.m. – 9 p.m. Eastern; 7 a.m. – 8 p.m. Central; 6 a.m. – 7 p.m. Mountain; 5 a.m. – 6 p.m. Pacific).
• Wisconsin resident with a quiet, distraction‑free workspace.

Preferred Qualifications (Nice to Have)

• Experience with medical claims reimbursements or billing.
• Familiarity with health‑insurance terminology and policy structures.
• Knowledge of healthcare regulations, riders, and benefit plans.
• Previous exposure to a structured contact‑center environment.

Skills & Competencies for Success

• Empathy & Emotional Intelligence: Ability to listen actively, understand customer emotions, and respond with compassion.
• Problem‑Solving: Logical reasoning to evaluate complex scenarios and determine the best course of action.
• Multitasking & Time Management: Efficiently handle multiple calls, emails, and system tasks while maintaining accuracy.
• Adaptability: Thrive in a dynamic environment with changing processes, policies, and technology.
• Team Collaboration: Work closely with peers, supervisors, and cross‑functional teams to achieve shared goals.
• Attention to Detail: Ensure all documentation is complete, accurate, and compliant with regulatory standards.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Advisor, you will have access to:

• Structured onboarding and ongoing training modules that cover product knowledge, compliance, and soft‑skills development.
• Leadership development programs designed to prepare high‑potential associates for supervisory and managerial roles.
• Mentorship from experienced colleagues who share best practices and career advice.
• Regular performance reviews that provide actionable feedback and set clear advancement goals.
• Cross‑departmental exposure that allows you to explore other functions such as quality assurance, process improvement, and analytics.

Work Environment & Culture at brighthush

Even though you’ll be working from home, you’ll feel part of a vibrant, collaborative community:

• Daily virtual huddles and team check‑ins to share wins, challenges, and ideas.
• Access to a dedicated support team for technical issues, training resources, and career guidance.
• A culture that values humility, inclusivity, and continuous improvement.
• Recognition programs that celebrate outstanding customer service and innovation.
• Flexible scheduling options within the defined operating hours to accommodate personal commitments.

Compensation & Benefits

We offer a competitive hourly rate of $14.00 per hour, with the potential for overtime and performance bonuses. In addition to pay, you’ll receive:

• Health & Wellness: Comprehensive medical, dental, and vision coverage for you and your family.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Financial Security: 401(k) plan with company match, flexible spending accounts, and life insurance.
• Work‑Life Balance: Telehealth services, 24/7 nurse help desk, and employee assistance programs.
• Professional Development: Tuition reimbursement, certifications, and conference sponsorships.
• Employee Perks: Discounts on wellness products, gym memberships, and more.

Remote Work Requirements

• Wisconsin resident with a dedicated, quiet workspace.
• High‑speed wired internet connection (cable or fiber) with an Ethernet cable (brighthush will provide a six‑foot cable; longer lengths must be supplied by the employee).
• Reliable computer with up-to‑date operating system and required software.
• Ability to maintain focus and productivity in a home environment.

Why Join brighthush?

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