Remote Field Customer Service Technician – Power Distribution Systems & Electrical Support – Chicago, Illinois

About brighthush

brighthush is a global pioneer in power distribution solutions, delivering cutting‑edge technology that keeps critical infrastructure running smoothly. From high‑density data centers to financial hubs, semiconductor fabs, and beyond, our systems provide the reliability, efficiency, and safety that mission‑critical environments demand. With a portfolio that spans static transfer switches, power distribution units, and remote power panels, we empower our customers to maintain uptime, reduce downtime, and achieve operational excellence.

Our culture is built on innovation, collaboration, and a relentless focus on customer success. We invest heavily in research and development, ensuring that every product we ship is at the forefront of technology. At brighthush, you’ll join a team of engineers, technicians, and support specialists who thrive on solving complex problems and pushing the boundaries of what’s possible in power distribution.

Position Overview

We are seeking a highly skilled, safety‑first Field Customer Service Technician to join our remote team based in Chicago, Illinois. In this role, you will travel across the United States and Canada to support our advanced power distribution equipment, ensuring optimal performance and reliability for our Fortune 100 and emerging customers.

As a technician, you will be the frontline expert who brings our systems to life—performing startup, commissioning, preventive maintenance, and emergency response. You will also provide remote support via phone and email, maintain meticulous service records, and collaborate closely with our engineering and customer success teams.

Key Responsibilities

• Perform startup, commissioning, and preventive maintenance on brighthush equipment, including static transfer switches, power distribution units, and remote power panels.
• Diagnose and troubleshoot electrical and electronic issues on site, using schematics, diagrams, and diagnostic tools.
• Program and debug printed circuit boards using PC‑based software, ensuring firmware and configuration accuracy.
• Provide on‑site and remote customer support, responding promptly to service requests and incident tickets.
• Maintain detailed, timely service records in the brighthush service management system.
• Respond to emergency incidents, providing rapid resolution to minimize downtime for critical customers.
• Adhere to all safety protocols, wearing appropriate PPE and following electrical safety standards.
• Travel extensively across the U.S. and Canada, including occasional weekend or holiday work as required.
• Participate in scheduled training at the brighthush Headquarters in Aurora, Ohio, to stay current on product updates and industry best practices.

Essential Qualifications

• Proven service experience with electric power systems (required).
• Strong electrical and electronic troubleshooting skills (required).
• Ability to read and interpret complex diagrams and schematics (required).
• Experience programming PCBs via PC‑based programs (required).
• Comprehensive safety awareness and knowledge of electrical PPE (required).
• Clean driving record with a valid driver’s license (required).
• Associate degree in electrical engineering, electronics, or a related field (preferred).
• Military training in electronics or electrical systems (preferred).

Preferred Qualifications

• Certification in electrical safety (e.g., OSHA 10/30, NECA).
• Experience with remote monitoring and management tools.
• Knowledge of power distribution standards such as IEC, UL, and NEMA.
• Previous experience in a high‑availability environment (data centers, hospitals, or financial institutions).

Skills & Competencies

• Technical Proficiency: Deep understanding of power distribution concepts, electrical schematics, and PCB programming.
• Problem‑Solving: Ability to diagnose complex issues quickly and implement effective solutions.
• Communication: Clear verbal and written communication skills for interacting with customers and internal teams.
• Customer‑Centric Mindset: Commitment to delivering exceptional service and building lasting client relationships.
• Team Collaboration: Works seamlessly with engineers, project managers, and support staff.
• Adaptability: Comfortable with frequent travel, changing schedules, and evolving technical challenges.
• Safety Focus: Adheres strictly to safety protocols and promotes a culture of safety.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Field Customer Service Technician, you will have access to:

• Comprehensive onboarding and ongoing training programs, including certifications in power distribution and safety.
• Mentorship from senior engineers and product specialists.
• Opportunities to transition into roles such as Field Service Engineer, Technical Project Manager, or Product Development Lead.
• Cross‑functional projects that expose you to design, testing, and customer success.
• Support for pursuing advanced degrees or industry certifications.

Work Environment & Culture

Our team thrives on collaboration, innovation, and a shared commitment to excellence. You’ll experience:

• A flexible remote work model that balances on‑site travel with home‑based support.
• A culture that values diversity, equity, and inclusion—every voice is heard and respected.
• Access to state‑of‑the‑art tools and resources, ensuring you can perform at your best.
• Regular team gatherings, knowledge‑sharing sessions, and industry conferences.
• A supportive leadership team that champions your professional growth.

Compensation & Benefits

We offer a competitive hourly rate of $35–$55, commensurate with experience and skill level, along with performance‑based incentives.

Benefits include:

• Full medical, dental, and vision coverage—100% company‑paid.
• 401(k) plan with company match.
• Generous paid time off: 3 weeks PTO, 10 paid holidays, and 2 floating holidays.
• Travel allowances and expense reimbursement for on‑site assignments.
• Professional development stipend for certifications, courses, and conferences.
• Employee assistance program and wellness resources.

How to Apply

If you are a dedicated, safety‑oriented technician who thrives on solving complex electrical challenges and delivering outstanding customer service, we want to hear from you. Join brighthush and play a pivotal role in powering the world’s most critical infrastructure.

Ready to take the next step in your career? and become part of a team that is shaping the future of power distribution.