Senior Customer Onboarding Operations Manager – Driving Scalable Activation & Training Excellence at brighthush

About brighthush

brighthush is redefining the dental industry, a sector worth more than $400 B, by turning traditional practice workflows into a seamless, technology‑driven ecosystem. With backing from leading venture capital firms, we are on a bold mission to simplify and modernize every function of dental offices worldwide. Our platform empowers clinicians and their teams with cutting‑edge tools, data‑rich insights, and world‑class support, enabling them to deliver better care, grow their practices, and delight patients.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, purpose‑driven organization that values innovation, collaboration, and continuous learning. We celebrate diversity, champion inclusion, and foster an environment where every team member can thrive. Whether you’re a seasoned operations leader or a rising star, you’ll find opportunities to shape the future of dental technology, mentor others, and accelerate your career trajectory.

Role Overview

We are seeking a dynamic Senior Customer Onboarding Operations Manager to own the operational engine that transforms new customers into early adopters and revenue generators. This is not a training delivery role; it’s a strategic, data‑driven leadership position focused on ensuring that every practice is fully prepared, capacity is aligned, and the onboarding journey consistently converts into tangible value.

In this role, you will lead a team of Training Coordinators, design scalable processes, and build forecasting discipline that guarantees each customer reaches first value as quickly and reliably as possible. You will collaborate cross‑functionally with Product, Sales, Customer Success, and Engineering to eliminate bottlenecks, drive throughput, and create a predictable, scalable activation engine.

Key Responsibilities

• Own Onboarding Readiness
  • Develop and operationalize a readiness model that defines when an account is truly prepared for training.
  • Ensure customers complete critical onboarding milestones—equipment setup, scheduling, workflow alignment, and expectation management—before training begins.
  • Create dashboards that surface readiness gaps and drive proactive resolution to prevent go‑live delays.
  • Partner with cross‑functional teams to eliminate friction between onboarding stages.
• Drive Capacity & Throughput
  • Forecast training demand and align staffing and scheduling resources to meet activation goals.
  • Manage scheduling systems to guarantee the right training sessions occur at the right time.
  • Translate data into actionable operational decisions—staffing, sequencing, readiness timing, and resource allocation.
  • Coordinate complex onboarding logistics for enterprise customers, including multi‑location rollouts that require synchronized scheduling and consistent execution across practices.
• Lead the Coordinator Function
  • Recruit, coach, and develop a high‑performing team of Training Coordinators and Leads.
  • Define clear ownership of readiness, scheduling, and workflow responsibilities.
  • Establish performance metrics tied to outcomes, not just logistics.
  • Build coaching systems that enhance decision‑making, prioritization, and continuous improvement.
• Build Systems & Playbooks
  • Create scalable processes that connect onboarding → readiness → training → activation.
  • Standardize workflows to reduce variability in customer experience.
  • Develop repeatable playbooks for large‑scale, multi‑location onboarding to ensure coordinated execution and predictable activation across enterprise groups.

Essential Qualifications

• 5+ years of operational experience in a fast‑growing, scaling environment.
• Proven track record of leading coordination‑heavy or logistics‑driven teams.
• Strong ability to build systems, playbooks, and scalable processes that drive measurable outcomes.
• Experience owning capacity planning and throughput challenges in a high‑volume setting.
• Demonstrated success coordinating complex, multi‑stakeholder projects.
• Data‑oriented mindset: comfortable defining performance metrics, prioritizing work, and using analytics to improve outcomes.
• Excellent cross‑functional collaboration skills, with a talent for creating clarity across teams.
• Builder mentality with energy for structuring ambiguity and turning it into actionable plans.

Preferred Qualifications

• Experience in SaaS or technology companies serving professional services or healthcare.
• Background in operations or program management within a B2B SaaS environment.
• Familiarity with customer success metrics such as NPS, CSAT, and activation rates.
• Knowledge of project management tools (e.g., Asana, Jira, Monday.com) and data visualization platforms (e.g., Tableau, Looker).
• Strong communication skills in both written and verbal English; additional languages are a plus.

Skills & Competencies

• Strategic thinking and execution focus.
• Analytical mindset with proficiency in Excel, SQL, or data‑analysis tools.
• Leadership and people‑management skills, including coaching and performance management.
• Process design, continuous improvement, and change management.
• Stakeholder management and cross‑functional alignment.
• Adaptability and resilience in a fast‑moving environment.
• Customer‑centric mindset and passion for delivering exceptional experiences.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Onboarding Operations Manager, you will:

• Lead high‑impact projects that shape the future of dental technology.
• Mentor junior team members and build a culture of continuous learning.
• Collaborate with senior leaders across Product, Sales, and Engineering.
• Participate in leadership development programs, workshops, and industry conferences.
• Explore cross‑functional career paths—operations, product management, customer success, or business development.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a relentless focus on customer success. We operate in a remote‑first environment, giving you the flexibility to work from anywhere in the United States while staying connected through weekly all‑hands meetings, daily stand‑ups, and virtual coffee chats. We celebrate wins, learn from failures, and continuously iterate on our processes to deliver the best possible experience for our customers.

Compensation & Benefits

We offer a competitive salary range that reflects your experience and the value you bring to brighthush. In addition to base pay, you’ll receive:

• Performance‑based bonuses tied to key metrics such as onboarding velocity and customer activation.
• Health, dental, and vision insurance plans with generous coverage.
• Mental health and wellness resources, including counseling and mindfulness programs.
• Retirement savings plan with company match.
• Paid time off (PTO) and flexible holiday scheduling.
• Parental leave and family‑support resources.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral program and quarterly team‑building events.

How to Apply

If you are passionate about building scalable operations, driving customer success, and shaping the future of dental technology, we want to hear from you. Submit your application through our careers portal and join a team that is transforming an entire industry.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, veteran status, citizenship, or any other protected characteristic.

For more information about brighthush and our culture, visit .