Full‑Time Customer Support Representative – Remote, U.S. – Drive Customer Success & Build Long‑Term Relationships

About brighthush

At brighthush, we’re redefining the way people connect with the products and services they love. Our mission is simple: empower every customer with a seamless, personalized experience that turns first‑time interactions into lasting partnerships. With a global footprint and a culture rooted in innovation, empathy, and continuous learning, brighthush is the place where customer‑centric professionals thrive.

Why Join brighthush?

Working at brighthush means you’ll be part of a forward‑thinking team that values your voice, encourages creative problem‑solving, and rewards results. As a Remote Customer Support Representative, you’ll be the frontline ambassador for our brand, shaping the customer journey from the very first call. In return, we offer competitive pay, flexible schedules, and a suite of benefits designed to support your professional growth and personal well‑being.

Key Responsibilities

• Handle High‑Volume Inbound Calls: Manage a steady stream of customer inquiries with professionalism and efficiency, ensuring each interaction is handled within established timeframes.
• Assess Customer Needs: Quickly identify the root of each customer’s request or issue, using diagnostic tools and knowledge bases to provide accurate, relevant solutions.
• Build Trusting Relationships: Foster long‑term loyalty by engaging customers in open, authentic conversations, and by following up on commitments.
• Provide Accurate Information: Deliver clear, concise, and complete answers using the appropriate resources—whether that’s product documentation, CRM data, or internal knowledge bases.
• Meet Performance Targets: Achieve or exceed individual and team metrics, including call handling time, first‑contact resolution, and customer satisfaction scores.
• Resolve Complaints Effectively: Listen actively to concerns, empathize with the customer’s situation, and propose viable solutions or alternatives within the allotted time.
• Document Interactions: Log all customer interactions accurately in our CRM system, ensuring data integrity for future reference and analytics.
• Collaborate Across Teams: Work closely with Sales, Technical Support, and Product teams to resolve complex issues and share customer feedback that informs product improvements.
• Continuous Learning: Participate in ongoing training sessions, product updates, and industry best‑practice workshops to stay ahead of evolving customer expectations.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of customer support or call center experience, preferably in a remote setting.
• Proficiency with call center software (e.g., Genesys, Five9, or similar) and CRM platforms.
• Excellent verbal communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and a calm, solution‑oriented demeanor under pressure.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Valid U.S. work authorization.

Preferred Qualifications

• Experience in a tech‑driven or SaaS customer support role.
• Knowledge of customer success metrics and analytics tools.
• Familiarity with remote collaboration tools such as Slack, Teams, or Zoom.
• Previous experience with upselling or cross‑selling within a customer service context.
• Certification in Customer Service Excellence or related fields.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic verbal communication that builds rapport.
• Active Listening: Ability to capture key details and read between the lines to understand customer intent.
• Technical Aptitude: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Adaptability: Thrive in a dynamic environment with evolving processes and priorities.
• Team Collaboration: Work effectively with cross‑functional teams to resolve complex customer challenges.
• Data Integrity: Maintain accurate, up‑to‑date records in the CRM for analytics and reporting.
• Resilience: Maintain composure and positivity during high‑volume periods or challenging interactions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Support Representative, you’ll have access to:

• Structured mentorship programs pairing you with senior customer success leaders.
• Cross‑training initiatives that allow you to explore roles in Sales, Product Management, and Technical Support.
• Annual skill‑development budgets for certifications, conferences, or online courses.
• Clear performance‑based promotion pathways to Customer Success Manager, Team Lead, or beyond.
• Regular feedback loops and quarterly performance reviews to chart your career trajectory.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and a shared commitment to customer delight. You’ll experience:

• Flexible scheduling that respects your personal commitments while meeting business needs.
• Weekly virtual town halls where leadership shares company updates and celebrates wins.
• Monthly “Innovation Fridays” where teams brainstorm new ways to enhance the customer journey.
• A vibrant community of peers across the U.S., connected through virtual coffee chats, game nights, and wellness challenges.
• Access to a digital library of resources, including podcasts, webinars, and industry reports.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, we offer a competitive base salary that aligns with industry standards for remote customer support roles. In addition:

• Performance‑based bonuses tied to customer satisfaction and call handling metrics.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and flexible holiday scheduling.
• Home office stipend to equip you with the tools you need for success.
• Unlimited learning credits for courses, books, and conferences.
• Employee wellness program, including virtual fitness classes and mental health resources.

How to Apply

Ready to elevate your customer support career and make a real impact? Click the button below to submit your application and join the brighthush family.

Apply Now

We’re Excited to Meet You!

At brighthush, we celebrate diversity, champion innovation, and put our customers at the heart of everything we do. If you’re passionate about turning every call into an opportunity, thrive in a fast‑paced remote environment, and are eager to grow both personally and professionally, we want to hear from you. Join us and help shape the future of customer experience—one conversation at a time.