Remote Customer Service Representative – Home Healthcare Support Specialist at brighthush – Flexible Hours, Competitive Pay

About brighthush

At brighthush, we believe that compassionate care should never be limited by geography or schedule. Our mission is to empower patients and providers alike by delivering seamless, technology‑driven home healthcare solutions that improve outcomes and enhance quality of life. With a growing network of clinicians, caregivers, and support staff, brighthush is redefining the way people access and experience home health services across the United States.

As a remote, independent contractor, you will become an essential part of our customer‑centric ecosystem. You’ll be the first point of contact for patients seeking home healthcare, the bridge between our providers and the patients they serve, and the voice that embodies brighthush’s commitment to excellence. Whether you’re a seasoned customer‑service professional or a recent graduate looking to launch your career, this role offers flexibility, autonomy, and the chance to make a real difference from the comfort of your own home.

Key Responsibilities

• Patient Outreach & Support: Receive and respond to inbound calls from patients, referral sources, and potential clients seeking home healthcare services.
• Information Verification: Review patient histories, verify membership status, and confirm eligibility for services.
• Data Entry & Management: Accurately capture clinical and demographic information into our secure patient portal, ensuring data integrity and compliance with HIPAA regulations.
• Appointment Coordination: Schedule and confirm appointments with clinicians, caregivers, and patients, while managing any rescheduling or cancellations.
• Technical Assistance: Provide first‑line technical support for patients and providers using our digital platforms, troubleshooting common issues and escalating complex problems to the appropriate teams.
• Referral Management: Process referrals from providers and referral sources, ensuring timely and accurate entry into the system.
• Quality Assurance: Maintain high standards of customer service by adhering to established scripts, protocols, and quality metrics.
• Continuous Improvement: Participate in regular training sessions, share feedback on process improvements, and contribute to the evolution of our customer‑experience strategy.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1–2 years of customer‑service experience, preferably in healthcare, insurance, or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers and comfort navigating multiple web portals and CRM systems.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Self‑motivated, proactive, and able to work independently with minimal supervision.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Availability to work at least 20 hours per week within the operational window of 8 a.m.–7 p.m. ET, Monday through Friday.

Preferred Qualifications

• Experience in a home‑health or telehealth environment.
• Knowledge of HIPAA regulations and patient privacy best practices.
• Previous experience using electronic health record (EHR) systems.
• Familiarity with scheduling software and patient portal platforms.
• Background in data entry or administrative support.
• Strong problem‑solving skills and the ability to de‑escalate difficult situations.

Key Skills & Competencies

• Customer‑First Mindset: Passion for helping others and a genuine desire to improve patient experiences.
• Communication: Clear, concise, and empathetic communication across phone, email, and chat.
• Technical Aptitude: Quick learner who can adapt to new software and troubleshoot basic technical issues.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain productivity in a remote setting.
• Attention to Detail: Meticulous data entry and adherence to compliance standards.
• Team Collaboration: Willingness to collaborate with cross‑functional teams, share insights, and contribute to continuous improvement.

Career Growth & Learning Opportunities

While you’ll start as a Customer Service Representative, brighthush is committed to nurturing talent and providing clear career pathways. As you demonstrate proficiency and a passion for patient care, you may progress to roles such as:

• Senior Customer Support Specialist – leading complex cases and mentoring new hires.
• Clinical Coordinator – overseeing patient scheduling and provider coordination.
• Quality Assurance Analyst – ensuring compliance and driving process improvements.
• Training & Development Lead – designing onboarding programs for new contractors.

We also offer ongoing training modules, webinars, and access to industry certifications that help you stay ahead of emerging trends in home healthcare and customer service excellence.

Work Environment & Company Culture

At brighthush, we value flexibility, transparency, and a culture of respect. As a remote contractor, you’ll enjoy:

• Full autonomy to set your own schedule within the defined operational hours.
• A supportive virtual community of peers and managers who celebrate successes and provide constructive feedback.
• Regular virtual town‑hall meetings where leadership shares company updates, strategic goals, and future initiatives.
• A commitment to work‑life balance, with resources for mental health, wellness, and professional development.
• Recognition programs that reward outstanding performance, innovation, and teamwork.

Compensation, Perks, and Benefits

As an independent contractor, you’ll receive a competitive hourly rate of $12 per hour, with the potential for performance‑based bonuses. While we do not offer traditional employee benefits, we provide:

• Flexible working hours that fit your personal and family commitments.
• Access to a comprehensive digital toolkit, including a dedicated phone line, secure VPN, and training resources.
• Regular performance reviews and opportunities for skill enhancement.
• Participation in a company‑wide wellness program that includes virtual fitness classes, mindfulness sessions, and health webinars.
• Discounts on home‑health products and services through our partner network.

Why Join brighthush?

When you choose brighthush, you’re not just taking a job—you’re becoming part of a mission‑driven organization that values compassion, innovation, and integrity. You’ll:

• Make a tangible impact on patients’ lives by ensuring they receive timely, accurate, and empathetic support.
• Work within a forward‑thinking, technology‑savvy environment that empowers you to grow your skill set.
• Enjoy the freedom of remote work, with the flexibility to balance professional responsibilities and personal priorities.
• Collaborate with a diverse team of healthcare professionals, technologists, and customer‑experience experts.
• Benefit from a culture that celebrates learning, recognizes achievements, and fosters continuous improvement.

Ready to Apply?

If you are a dedicated, customer‑focused professional who thrives in a dynamic, remote setting, we invite you to bring your expertise to brighthush. Join us in redefining home healthcare and helping patients receive the care they deserve—no matter where they are.

Click the link below to submit your application and take the first step toward a rewarding career with brighthush.