Full‑Time Remote Customer Service Agent – Travel & Hospitality Booking Specialist with Flexible Hours

About brighthush

brighthush is a forward‑thinking travel technology company that redefines the way people experience the world. By blending cutting‑edge software with a passion for personalized service, we empower travelers to discover, book, and enjoy unforgettable journeys—all while working from the comfort of their own home. Our mission is simple: make travel seamless, affordable, and accessible to everyone, everywhere.

At brighthush, we believe that great service starts with great people. That’s why we invest heavily in our team’s growth, well‑being, and professional development. Whether you’re a seasoned travel agent or just starting your career in customer support, you’ll find a culture that values curiosity, collaboration, and continuous learning.

Key Responsibilities

• Book Air & Ground Transportation: Secure flights, trains, buses, and car rentals that align with each client’s itinerary, budget, and preferences.
• Research & Compare Pricing: Utilize industry databases, partner portals, and real‑time tools to identify the best rates and options for every travel need.
• Reserve Hotels & Accommodations: Find and book lodging that meets client specifications—whether it’s a boutique hotel, a luxury resort, or a budget-friendly stay.
• Create Customized Travel Itineraries: Design comprehensive travel plans that include transportation, lodging, activities, and local experiences tailored to each client’s goals.
• Provide Proactive Travel Advice: Offer recommendations on travel insurance, visa requirements, local customs, and safety tips to ensure a smooth journey.
• Handle Customer Inquiries & Issues: Resolve booking changes, cancellations, and any travel disruptions with empathy, efficiency, and a solution‑oriented mindset.
• Maintain Accurate Records: Log all transactions, client preferences, and communication in our CRM system to ensure data integrity and future reference.
• Collaborate with Internal Teams: Work closely with sales, marketing, and technical support to share insights, improve processes, and enhance the overall customer experience.
• Stay Current on Industry Trends: Keep up‑to‑date with new travel products, emerging destinations, and regulatory changes that could impact our clients.
• Meet Performance Metrics: Achieve or exceed key performance indicators such as response time, booking accuracy, customer satisfaction scores, and upsell targets.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in Hospitality, Tourism, Business, or related field preferred.
• Minimum of 1–2 years of experience in customer service, travel booking, or a related role.
• Proficiency with travel booking platforms (e.g., Amadeus, Sabre, Expedia, Booking.com) and CRM systems.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Excellent problem‑solving abilities and a keen eye for detail.
• Self‑motivated, organized, and able to manage multiple tasks simultaneously in a fast‑paced environment.
• Reliable high‑speed internet connection and a quiet workspace suitable for remote work.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Preferred Qualifications

• Experience working in a remote or virtual customer support setting.
• Knowledge of global travel regulations, visa processes, and health & safety guidelines.
• Familiarity with loyalty programs, rewards points, and travel credit cards.
• Experience with data analysis tools (e.g., Excel, Google Sheets) to track booking trends and performance.
• Previous exposure to the hospitality industry, such as hotel front desk or concierge services.
• Certification in Travel & Tourism (e.g., CTT, CPT) or related professional development courses.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning every interaction into a memorable experience.
• Technical Aptitude: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain high productivity in a remote setting.
• Adaptability: Thrive in a dynamic environment where travel trends and client needs evolve rapidly.
• Team Collaboration: Communicate effectively with cross‑functional teams, share insights, and contribute to continuous improvement.
• Analytical Thinking: Use data to identify opportunities for upselling, cost savings, and process enhancements.
• Resilience & Empathy: Handle stressful situations with calmness, professionalism, and a genuine desire to help clients.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and fostering career advancement. As a Remote Customer Service Agent, you’ll have the chance to:

• Progress into senior booking specialist roles or team lead positions.
• Transition into product support, sales, or operations based on your interests and performance.
• Participate in quarterly training workshops covering advanced booking techniques, emerging travel technologies, and customer engagement strategies.
• Earn certifications such as the Certified Travel Associate (CTA) or Certified Travel Professional (CTP) through our partnership with industry bodies.
• Attend virtual conferences and webinars featuring thought leaders in travel, hospitality, and customer experience.
• Benefit from a mentorship program that pairs you with experienced professionals across the organization.

Work Environment & Culture at brighthush

Working remotely from brighthush means you’ll enjoy:

• A flexible schedule that respects your personal commitments while meeting business needs.
• A supportive virtual community with weekly team huddles, monthly town‑halls, and informal coffee chats.
• Access to a digital collaboration hub (Slack, Microsoft Teams, Zoom) that keeps you connected with colleagues worldwide.
• A culture that celebrates diversity, inclusion, and the unique perspectives each team member brings.
• Regular recognition programs that reward outstanding service, innovation, and teamwork.
• Opportunities to contribute to company initiatives such as sustainability projects, community outreach, and travel accessibility advocacy.

Compensation & Benefits

We offer a competitive compensation package designed to attract and retain top talent:

• Base Salary: Up to $65,000 per year, commensurate with experience and performance.
• Performance Bonuses: Quarterly incentives tied to customer satisfaction scores, booking volume, and upsell achievements.
• Health & Wellness: Comprehensive medical, dental, and vision plans, including telehealth services.
• Retirement Savings: 401(k) plan with company match to help you plan for the future.
• Paid Time Off: Generous vacation, sick leave, and personal days, plus paid holidays.
• Travel Perks: Discounted rates on flights, hotels, and car rentals for you and your family.
• Professional Development: Reimbursement for relevant courses, certifications, and industry events.
• Technology Stipend: Monthly allowance to equip your home office with the tools you need.

How to Apply

If you’re ready to join a dynamic, customer‑focused team that values innovation, flexibility, and personal growth, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Remote Customer Service Agent role at brighthush. Let’s create unforgettable travel experiences together—one booking at a time.