Full‑Time Remote Customer Service Associate – Ticketing & Event Experience Support – brighthush

About brighthush and the Ticketing Revolution

At brighthush, we’re redefining how people discover, purchase, and enjoy live events. From sold‑out concerts to intimate theater performances, our platform connects fans with unforgettable moments while giving event organizers a powerful, data‑driven ticketing solution. We’re a fast‑growing, customer‑centric company that thrives on innovation, collaboration, and a relentless focus on the guest experience. If you’re passionate about delivering world‑class service and want to be part of a team that’s shaping the future of entertainment, brighthush is the place for you.

Why Join brighthush?

Working with brighthush means you’ll be part of a dynamic, remote-first culture that values flexibility, creativity, and continuous learning. We offer competitive pay, comprehensive health benefits, a 401(k) match, generous paid time off, and a host of perks designed to keep you energized and engaged. Our remote model empowers you to work from anywhere in the U.S., giving you the freedom to balance your professional and personal life while contributing to a mission that brings joy to millions of fans worldwide.

Key Responsibilities

As a Remote Customer Service Associate at brighthush, you’ll be the frontline ambassador for our ticketing platform. Your day-to-day tasks will include:

• Multi‑Channel Support: Handle inbound phone calls, emails, and live chat inquiries with professionalism and empathy.
• Ticket Inventory Management: Process ticket consignment and purchase requests, ensuring accurate, real‑time inventory updates.
• Order & Billing Assistance: Resolve billing and payment issues, guide customers through transaction steps, and ensure seamless checkout experiences.
• Customer Advocacy: Act as the voice of the customer, escalating complex issues to the appropriate teams while maintaining a positive tone.
• Team Collaboration: Work closely with the ticketing, technical, and marketing teams to meet coverage goals and share customer insights.
• Performance Excellence: Meet or exceed established productivity metrics, response time targets, and quality assurance standards.
• Continuous Improvement: Contribute to process enhancements, knowledge base updates, and best‑practice documentation.

Essential Qualifications

To thrive in this role, you should bring the following experience and attributes:

• Minimum of 1–2 years in a customer service or call center environment, preferably in ticketing, e‑commerce, or event management.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM systems (e.g., Zendesk, Freshdesk) and ticketing platforms.
• Excellent problem‑solving abilities and a calm, solution‑oriented mindset.
• Self‑motivated, detail‑oriented, and capable of managing multiple priorities in a fast‑paced environment.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Availability to work flexible hours, including evenings and weekends, to support a 24/7 customer base.

Preferred Qualifications

While not mandatory, the following credentials will set you apart:

• Experience with ticketing or event‑management software (e.g., Eventbrite, Ticketmaster).
• Knowledge of payment processing systems and PCI compliance.
• Background in data entry or inventory management.
• Previous remote work experience with a proven track record of meeting performance metrics.
• Certification in customer service or a related field.

Core Skills & Competencies

Success at brighthush hinges on a blend of technical and soft skills:

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Technical Aptitude: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Communication: Clear, concise, and empathetic communication across all channels.
• Adaptability: Ability to thrive in a rapidly evolving environment and absorb new processes quickly.
• Collaboration: Team player who shares knowledge and supports colleagues.
• Time Management: Efficiently prioritize tasks to meet tight deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service Associate, you’ll have access to:

• Structured onboarding and ongoing training modules covering product knowledge, soft skills, and advanced troubleshooting.
• Mentorship programs pairing you with senior team members for guidance and skill development.
• Cross‑functional projects that expose you to marketing, product, and engineering teams.
• Internal promotion tracks to roles such as Team Lead, Customer Success Manager, or Product Support Specialist.
• Access to industry conferences, webinars, and workshops to stay ahead of ticketing and customer service trends.

Work Environment & Culture at brighthush

brighthush is built on a foundation of trust, transparency, and innovation. Our remote-first culture means you’ll enjoy:

• Flexible scheduling that respects your personal commitments.
• Regular virtual team huddles, town halls, and social events to foster connection.
• A culture of open feedback, continuous improvement, and recognition for outstanding contributions.
• Access to a digital wellness toolkit, including mental health resources and ergonomic support.
• Inclusive hiring practices that celebrate diversity and promote belonging.

Compensation, Perks, and Benefits

While specific figures may vary, brighthush offers a competitive compensation package that includes:

• Competitive base salary with performance‑based bonuses.
• Full medical, dental, and vision coverage for you and your dependents.
• 401(k) plan with company match to help you build long‑term wealth.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Flexible work‑from‑home stipend to support your home office setup.
• Employee assistance program (EAP) for mental health and well‑being.
• Regular team‑building activities, both virtual and in‑person, when possible.

Ready to Make an Impact?

If you’re eager to bring your customer‑service expertise to a vibrant, mission‑driven company, we want to hear from you. Join brighthush and help us create unforgettable event experiences for fans across the country. Your dedication will directly influence customer satisfaction, brand loyalty, and the overall success of our platform.

Apply today and become part of a team that values innovation, collaboration, and a passion for delivering excellence. Let’s shape the future of live entertainment together!