Full‑Time Remote Customer Service Associate – Ticketing & Event Support – Brighthush

About Brighthush

Brighthush is a leading innovator in the live‑event and ticketing industry, connecting people to unforgettable experiences around the world. With a mission to make event access seamless, inclusive, and joyful, we empower millions of fans to discover, purchase, and enjoy concerts, festivals, sports, and theater. Our culture is built on curiosity, collaboration, and a relentless focus on customer delight. As a remote‑first organization, we trust our team members to bring their best selves to work from anywhere in the United States, supported by flexible schedules, cutting‑edge technology, and a vibrant community of passionate professionals.

Why Join Brighthush?

At Brighthush, you’ll be part of a fast‑growing, customer‑centric company that values innovation, diversity, and continuous learning. We offer:

• Competitive base salary with performance bonuses
• Comprehensive medical, dental, and vision coverage for you and your family
• 401(k) plan with company match to help secure your future
• Generous paid time off (PTO) and holiday schedule
• Unlimited learning budget for courses, certifications, and conferences
• Regular virtual team events, wellness programs, and community outreach initiatives
• Opportunity to shape the future of ticketing and event technology

Key Responsibilities

As a Remote Customer Service Associate, you will be the frontline ambassador for Brighthush, ensuring every customer interaction is positive, efficient, and memorable. Your day‑to‑day tasks will include:

• Answering inbound phone calls, emails, and live chat inquiries with professionalism and empathy.
• Providing accurate, up‑to‑date information on ticket inventory, event details, pricing, and availability.
• Processing ticket purchase and consignment requests, ensuring timely and error‑free transactions.
• Resolving billing and payment issues, coordinating with finance and payment partners as needed.
• Collaborating with cross‑functional teams (Sales, Operations, Technical Support) to meet department coverage and service level agreements.
• Maintaining detailed, accurate records of customer interactions in our CRM system.
• Identifying opportunities to upsell or cross‑sell relevant products and services.
• Continuously improving knowledge of Brighthush products, industry trends, and best practices.
• Participating in regular training sessions, quality assurance reviews, and process improvement initiatives.

Essential Qualifications

To thrive in this role, you should bring:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in a ticketing, retail, or event‑related environment.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving skills and the ability to handle multiple tasks simultaneously.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Comfortable using a headset and navigating multiple computer screens.
• Reliable high‑speed internet connection and a quiet workspace.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Preferred Qualifications

We’ll be even more excited if you also have:

• Experience with ticketing platforms (e.g., Ticketmaster, Eventbrite) or event management systems.
• Knowledge of payment processing, billing cycles, and basic accounting principles.
• Multilingual abilities (Spanish, French, Mandarin, etc.) to serve a diverse customer base.
• Previous remote work experience with a proven track record of self‑management and accountability.
• Certifications in customer service, conflict resolution, or related fields.

Skills & Competencies

Success at Brighthush requires a blend of technical and soft skills:

• Customer‑First Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Attention to Detail: Accuracy in data entry, ticket processing, and documentation.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Team Collaboration: Willingness to share knowledge and support teammates across functions.
• Time Management: Prioritizing tasks to meet or exceed service level agreements.
• Technical Proficiency: Quick learning of new software, tools, and processes.
• Conflict Resolution: Calmly addressing customer concerns and finding satisfactory solutions.

Career Growth & Learning Opportunities

At Brighthush, we believe in investing in our people. As a Customer Service Associate, you’ll have the chance to:

• Progress into senior support roles, team lead positions, or specialized tracks such as Ticket Operations or Customer Success.
• Participate in mentorship programs and leadership development workshops.
• Attend industry conferences, webinars, and hackathons to stay ahead of ticketing trends.
• Earn certifications in customer service excellence, data analytics, or project management.
• Contribute to product improvement initiatives by providing frontline insights and feedback.

Work Environment & Culture

Brighthush’s remote culture is anchored in trust, transparency, and community. We foster:

• Regular virtual town halls and all‑hands meetings to keep everyone aligned.
• Open communication channels—Slack, Teams, and email—ensuring quick collaboration.
• A culture of psychological safety where ideas are welcomed and constructive feedback is valued.
• Inclusive hiring practices that celebrate diverse backgrounds, perspectives, and experiences.
• Wellness initiatives, including virtual yoga, meditation sessions, and mental health resources.

Compensation & Benefits

While specific figures may vary based on experience and location, Brighthush offers:

• Competitive base salary commensurate with market rates for remote customer service roles.
• Performance‑based bonuses tied to individual and team metrics.
• Full medical, dental, and vision coverage, with options for dependents.
• 401(k) plan with company match to help you build long‑term wealth.
• Paid time off (PTO) and paid holidays, plus flexible scheduling to support work‑life balance.
• Unlimited learning stipend for courses, certifications, and conferences.
• Employee assistance program (EAP) and mental health resources.
• Regular virtual team‑building events and community service opportunities.

How to Apply

Ready to join a team that’s redefining the ticketing experience? Click the link below to submit your application and start your journey with Brighthush today.

Apply to Brighthush

We Can’t Wait to Meet You!

At Brighthush, every customer interaction is an opportunity to create lasting memories. If you’re passionate about service, eager to learn, and ready to make a real impact from the comfort of your home, we want to hear from you. Join us and help bring the world’s most exciting events to fans everywhere—one ticket at a time.