Senior Customer Success Manager – Self‑Serve SaaS & Digital Marketing Platform – Remote (US)
About brighthush
brighthush is a trailblazing advertising technology company that transforms real‑world consumer behavior into actionable marketing insights. By harnessing location, purchase, and engagement data, we empower brands and agencies to craft hyper‑targeted campaigns that drive tangible in‑store visits, sales, and customer loyalty. Our platform blends media, measurement, and analytics into a single, intuitive experience that delivers measurable impact across every screen.
Founded on the belief that data-driven decisions unlock growth, brighthush has rapidly become a trusted partner for marketers worldwide. We’re proud to have been recognized by industry leaders as one of the best places to work for multiple consecutive years, a testament to our culture of innovation, collaboration, and continuous learning.
Why Join brighthush?
At brighthush, you’ll be part of a high‑velocity, mission‑driven team that is reshaping the advertising landscape. We champion a product‑led growth mindset, empower our employees to own their projects, and celebrate successes—both big and small. Our remote‑first culture means you can work from anywhere in the United States while staying connected through weekly virtual huddles, hackathons, and quarterly all‑hands meetings.
Role Overview
As a Senior Customer Success Manager, you will own a portfolio of self‑serve clients ranging from SMBs to mid‑market agencies and brands. Your primary mission is to ensure these customers fully adopt brighthush’s platform, achieve their marketing objectives, and realize a strong return on investment. You will act as a trusted advisor, product evangelist, and data‑driven strategist—guiding clients through onboarding, optimization, and expansion.
Key Responsibilities
- Client Portfolio Management – Own a book of active self‑serve accounts, proactively engage to drive retention, and identify growth opportunities.
- Onboarding & Adoption – Lead structured onboarding calls, deliver tailored product training, and ensure clients are comfortable using campaign setup, tracking, and reporting tools.
- Strategic Consulting – Analyze campaign performance, surface actionable insights, and recommend optimizations that improve ROI and customer satisfaction.
- Business Reviews & Expansion – Conduct quarterly business reviews (QBRs) or ad‑hoc strategy sessions with high‑potential clients to unlock larger budgets and deeper platform usage.
- Product Champion – Stay current on new feature releases, educate customers, and relay feedback to Product and Engineering teams.
- Cross‑Functional Collaboration – Partner with Technical Operations, Sales, and Marketing to resolve complex issues and drive seamless customer experiences.
- Data‑Driven Advocacy – Leverage analytics to showcase success stories, create case studies, and contribute to the broader customer success community.
Essential Qualifications
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- 2–5 years of experience in customer success, onboarding, or product marketing within a SaaS or self‑serve advertising environment.
- Proven track record of managing client relationships, driving adoption, and delivering measurable outcomes.
- Strong communication and presentation skills, with the ability to translate complex data into actionable insights.
- Experience with CRM and ticketing systems such as Salesforce, Zendesk, or similar platforms.
- Strategic thinker with a hands‑on execution mindset and a passion for client results.
- Demonstrated ability to influence cross‑functional teams and build scalable onboarding programs.
- Passion for user education and a mindset rooted in product‑led growth principles.
Preferred Qualifications
- Master’s degree or MBA.
- Experience supporting self‑serve ad platforms (e.g., Google Ads, Meta Ads, or similar tools).
- Background in data analysis or marketing analytics.
- Familiarity with location‑based advertising and in‑store measurement.
Skills & Competencies
- Customer‑centric mindset with a focus on long‑term success.
- Analytical thinking: ability to interpret data, identify trends, and recommend optimizations.
- Project management Apply for this job