Seasoned Customer Care Solutionist – Residential Order Management & Remote Support Specialist

About brighthush and the Residential Flooring Industry

brighthush is a leading innovator in the residential flooring sector, delivering high‑quality products and exceptional customer experiences across the United States. With a legacy of craftsmanship, sustainability, and cutting‑edge technology, brighthush has become synonymous with reliability and style in homes nationwide. As the industry evolves, our commitment to customer satisfaction remains unwavering, and we are looking for a dedicated professional to join our Remote Customer Care team.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values creativity, collaboration, and continuous improvement. We empower our employees to take ownership of their work, provide them with the tools and training they need, and reward their contributions with competitive compensation, comprehensive benefits, and a culture that celebrates diversity and inclusion.

Key Responsibilities

• Order Processing & Management: Accurately enter, update, and track residential flooring orders in our integrated systems, ensuring timely fulfillment and customer satisfaction.
• Customer Issue Resolution: Serve as the first point of contact for residential customers, diagnosing problems, providing solutions, and escalating complex cases when necessary.
• Case Management & Documentation: Maintain detailed, up‑to‑date case records in Salesforce, ensuring all interactions are logged and compliant with company policies.
• Cross‑Functional Collaboration: Work closely with Sales, Logistics, and Product teams to resolve order discrepancies, coordinate deliveries, and share customer insights.
• Data Analysis & Reporting: Utilize Excel and Tableau to analyze order trends, identify bottlenecks, and recommend process improvements.
• Travel & On‑Site Support: Travel 2–3 times per year to regional distribution centers or customer sites to provide hands‑on support, gather feedback, and strengthen client relationships.
• Continuous Learning: Participate in ongoing training sessions to stay current with product knowledge, software updates, and industry best practices.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Minimum of 2 years of customer service or order management experience, preferably in a manufacturing or retail environment.
• Proficient in Microsoft Outlook and Excel; advanced Excel skills (pivot tables, VLOOKUP, macros) are a plus.
• Experience using Salesforce and Tableau for case management and data visualization.
• Strong verbal and written communication skills in English.
• Analytical mindset with the ability to troubleshoot issues and propose actionable solutions.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.
• Willingness to travel 2–3 times per year for on‑site support and training.

Preferred Qualifications

• Experience in the residential flooring or home‑improvement industry.
• Knowledge of brighthush’s product lines, order processes, and customer service protocols.
• Prior exposure to remote work environments and familiarity with virtual collaboration tools.
• Multilingual abilities (Spanish, French, or other languages) to serve a broader customer base.
• Certification in customer service or supply‑chain management.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Problem‑Solving: Ability to analyze complex situations, identify root causes, and implement effective solutions.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Efficiently prioritize tasks, meet deadlines, and manage multiple cases simultaneously.
• Collaboration & Teamwork: Strong interpersonal skills to work effectively with cross‑functional teams.
• Adaptability: Thrive in a fast‑paced, evolving environment and embrace change with a positive attitude.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Care Solutionist, you will have the opportunity to:

• Progress into senior support roles, such as Customer Care Manager or Operations Lead.
• Transition into product management, sales, or logistics based on your interests and performance.
• Participate in leadership development programs, mentorship, and cross‑departmental projects.
• Attend industry conferences, webinars, and training sessions to stay ahead of market trends.
• Earn certifications in customer service, supply‑chain management, or data analytics through our partnership with leading educational platforms.

Work Environment & Company Culture

brighthush fosters a culture of transparency, innovation, and mutual respect. Our remote team enjoys:

• Flexible work hours that accommodate personal commitments while maintaining high service standards.
• Regular virtual team meetings, town halls, and social events to build camaraderie.
• A supportive manager who provides clear expectations, constructive feedback, and recognition for achievements.
• Access to cutting‑edge technology and tools that streamline workflows and enhance productivity.
• A commitment to work‑life balance, with generous paid time off, mental health resources, and wellness programs.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible sick leave.
• Employee assistance programs, mental health support, and wellness stipends.
• Professional development budget and tuition reimbursement for relevant courses.
• Employee discount on brighthush products for you and your family.

How to Apply

If you are a proactive, customer‑focused professional eager to make a tangible impact in the residential flooring industry, we invite you to apply. Join brighthush and help us elevate the home‑building experience for millions of customers across the country.

and become part of a team that values innovation, quality, and customer satisfaction.