Senior Customer Success Manager – Legal & Insurance Claims Expertise – Drive Client Growth & Service Excellence at brighthush

About brighthush

brighthush is a leading global partner in risk and claims administration, delivering innovative solutions across claims, loss adjusting, benefits, and product recall. With a presence in more than 50 countries, we empower businesses to navigate complex legal and insurance landscapes, turning challenges into opportunities for growth and resilience. Our mission is to provide unparalleled service, backed by data-driven insights and a culture of continuous improvement.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, forward‑thinking team that values creativity, collaboration, and a commitment to excellence. We champion diversity, encourage professional development, and reward high performance with competitive compensation, comprehensive benefits, and a flexible work environment. Whether you’re a seasoned industry veteran or a rising star, brighthush offers a platform where your expertise can shine and your career can flourish.

Role Overview

We are seeking an experienced Customer Success Manager to lead our UK client portfolio in the legal and insurance sectors. In this role, you will be the trusted advisor for our clients, ensuring seamless service delivery, identifying growth opportunities, and fostering long‑term partnerships that drive mutual success.

Key Responsibilities

• Build and maintain strong, strategic relationships with key stakeholders across legal, claims adjusting, and insurance litigation organizations.
• Act as the primary point of contact for all client inquiries, ensuring timely, accurate, and proactive communication.
• Collaborate with cross‑functional teams (sales, product, operations, and technical support) to deliver customized solutions that meet client needs.
• Conduct regular business reviews, analyze performance metrics, and provide actionable insights to improve client satisfaction and retention.
• Identify upsell and cross‑sell opportunities, working closely with the sales team to expand the scope of services and increase revenue.
• Lead the implementation of new processes and tools to enhance service delivery and operational efficiency.
• Stay abreast of industry trends, regulatory changes, and emerging technologies that impact our clients’ businesses.
• Represent brighthush at industry events, conferences, and client meetings, showcasing our expertise and thought leadership.
• Mentor junior team members, sharing best practices and fostering a culture of continuous learning.

Essential Qualifications

• Minimum of 3 years of experience in legal, claims adjusting, insurance litigation, or a closely related field.
• At least 5 years of progressive professional experience in client‑facing roles, demonstrating a track record of managing complex relationships.
• Strong communication skills, both written and verbal, with the ability to articulate complex concepts to diverse audiences.
• Proven problem‑solving abilities, with a proactive approach to identifying and resolving client challenges.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and experience with CRM platforms (e.g., Salesforce, HubSpot).
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience working in a remote or distributed team environment.
• Knowledge of risk management, loss adjusting, or product recall processes.
• Background in data analysis or business intelligence tools.
• Professional certifications such as Certified Claims Professional (CCP) or similar.

Skills & Competencies

• Client‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Strategic Thinking: Ability to see the big picture and align client goals with brighthush’s solutions.
• Analytical Acumen: Skilled at interpreting data, spotting trends, and making data‑driven recommendations.
• Project Management: Experience managing multiple initiatives simultaneously with strong organizational skills.
• Adaptability: Comfortable navigating change and thriving in a fast‑paced, evolving environment.
• Team Collaboration: Strong interpersonal skills and a collaborative spirit that encourages knowledge sharing.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Manager, you will:

• Participate in a structured onboarding program that includes mentorship, role‑specific training, and access to industry experts.
• Engage in continuous learning through internal workshops, webinars, and external conferences.
• Advance to senior leadership roles such as Senior Customer Success Manager, Director of Client Success, or Head of Customer Experience.
• Contribute to strategic initiatives that shape the future of risk and claims administration.

Work Environment & Culture at brighthush

Our culture is built on three core pillars: Innovation, Integrity, and Impact. We foster an inclusive environment where every voice is heard and every idea is valued. Key highlights include:

• Fully remote work model with flexible hours, allowing you to balance professional and personal commitments.
• Collaborative virtual spaces and regular team check‑ins to maintain connection and alignment.
• Annual “Innovation Day” where teams brainstorm new solutions and celebrate creative breakthroughs.
• Community outreach programs that encourage employees to give back to local communities.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for mid‑level Customer Success Managers in the UK.
• Performance‑based bonuses tied to client satisfaction, retention, and revenue growth.
• Generous paid time off, including annual leave, public holidays, and additional personal days.
• Retirement plan options with company matching contributions.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Professional development stipend to support certifications, courses, and conferences.
• Employee assistance program and mental health resources.
• Access to a digital learning platform with courses on leadership, technology, and industry trends.

How to Apply

Ready to take the next step in your career and join a team that is redefining risk and claims administration? Submit your application through the link below and let us explore how your expertise can help shape the future of client success at brighthush.