Senior SAP IS‑U Customer Service & CRM Specialist – Production Support, Incident Management, Integration & Batch Job Expertise

About brighthush and the Energy & Utilities Landscape

brighthush is a leading technology partner that empowers utility companies to deliver reliable, customer‑centric services through cutting‑edge SAP solutions. In a world where energy consumption is becoming increasingly digital, our clients rely on brighthush to streamline operations, enhance customer experiences, and drive sustainable growth. As a mid‑level specialist in SAP IS‑U Customer Service and CRM, you will be at the heart of this transformation, ensuring that every customer interaction is seamless, accurate, and data‑driven.

Why This Role Is a Game‑Changer for Your Career

If you thrive in fast‑paced environments, love solving complex technical puzzles, and want to make a tangible impact on millions of customers, this position is designed for you. You will work remotely from India, collaborating with a global team of SAP experts, while enjoying the flexibility and autonomy that come with a contract role. Your expertise will directly influence the efficiency of utility billing, customer service, and integration processes—skills that are highly transferable across the entire SAP ecosystem.

Key Responsibilities

• Production Support & Incident Management: Monitor SAP IS‑U and CRM landscapes, triage incidents, and resolve issues within agreed SLAs.
• Batch Job Administration: Schedule, monitor, and troubleshoot SAP batch jobs, ensuring data integrity and timely processing.
• Integration Oversight: Work closely with integration teams to maintain seamless data flow between SAP IS‑U, CRM, and external systems such as billing, metering, and customer portals.
• Root Cause Analysis: Conduct detailed investigations into recurring incidents, propose permanent fixes, and document lessons learned.
• Process Improvement: Identify bottlenecks in customer service workflows, recommend automation or configuration changes, and collaborate with functional teams to implement enhancements.
• Stakeholder Communication: Translate technical findings into clear, actionable insights for business users, project managers, and senior leadership.
• Documentation & Knowledge Base: Maintain up‑to‑date knowledge articles, run‑books, and SOPs to empower the support community.

Essential Qualifications

• 3–4 years of hands‑on experience in SAP IS‑U Customer Service and SAP CRM environments.
• Proven track record of production support, incident resolution, and batch job management.
• Strong understanding of SAP scheduling tools (e.g., SAP Job Scheduler, SAP Landscape Management).
• Experience with integration concepts such as IDocs, BAPIs, ALE, and middleware (e.g., SAP PI/PO, SAP CPI).
• Excellent problem‑solving skills, with the ability to analyze complex data and identify root causes.
• Fluent in English, both written and spoken, with the ability to communicate technical details to non‑technical stakeholders.
• Immediate availability or short notice for onboarding is highly preferred.

Preferred Qualifications

• Experience with SAP Billing and Revenue Management (BRM) or SAP Billing and Customer Management (BCM) modules.
• Knowledge of utility industry regulations, metering data standards, and compliance requirements.
• Familiarity with SAP Cloud Platform Integration (CPI) or SAP Integration Suite.
• Certifications such as SAP Certified Application Associate – SAP IS‑U Customer Service or SAP Certified Application Associate – SAP CRM.
• Experience in a remote or distributed team environment, with proven self‑management and collaboration skills.

Core Skills & Competencies

• Technical Proficiency: SAP IS‑U, SAP CRM, SAP Batch Jobs, IDocs, BAPIs, ALE, middleware.
• Analytical Thinking: Ability to dissect complex incidents and develop logical, data‑driven solutions.
• Communication: Clear articulation of technical concepts to diverse audiences.
• Project Management: Prioritization of tasks, adherence to timelines, and coordination across teams.
• Adaptability: Quick learning of new tools, processes, and industry trends.
• Customer‑Centric Mindset: Focus on delivering high‑quality service and enhancing user experience.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent through continuous learning and career progression. As a mid‑level specialist, you will have access to:

• Structured mentorship programs with senior SAP architects and functional leads.
• Internal training workshops covering advanced SAP IS‑U features, integration best practices, and emerging technologies.
• Opportunities to lead small projects or initiatives, building leadership and project management experience.
• Pathways to senior specialist, technical lead, or SAP consultant roles across multiple industries.
• Cross‑functional exposure to finance, operations, and customer experience teams, broadening your business acumen.

Work Environment & Company Culture

brighthush champions a culture of innovation, collaboration, and inclusivity. Even though this role is remote, you will be part of a vibrant community that values:

• Transparent communication through weekly virtual stand‑ups and monthly town‑halls.
• Flexibility to balance professional growth with personal commitments.
• Recognition of achievements through peer‑to‑peer shoutouts and performance bonuses.
• Commitment to diversity and equal opportunity, ensuring every voice is heard.
• Regular hackathons and knowledge‑sharing sessions that keep the team at the forefront of SAP innovation.

Compensation, Perks, and Benefits

While the exact compensation will be tailored to your experience and market rates, brighthush offers a competitive package that typically includes:

• Competitive hourly or monthly rate aligned with industry benchmarks.
• Performance‑based bonuses tied to incident resolution metrics and project milestones.
• Health and wellness stipend to support your physical and mental well‑being.
• Access to a digital learning platform with courses on SAP, cloud technologies, and soft skills.
• Flexible work hours and a fully remote setup, eliminating commute stress.
• Annual professional development budget for certifications, conferences, or advanced training.

How to Apply – Join brighthush Today

Ready to take the next step in your SAP career? Click the link below to submit your application and become part of a forward‑thinking team that is reshaping the utility industry. We look forward to discovering how your expertise can help brighthush deliver exceptional customer service and operational excellence.