IT Support Civil Servant

Role Description The IT Support Civil Servant is a part-time, remote role responsible for supporting the store’s IT infrastructure and users. This role includes providing technical assistance to staff, troubleshooting hardware and software issues, and monitoring system performance to ensure reliable operations. The individual will help maintain network connectivity, support point-of-sale and inventory systems, and escalate complex issues to senior IT personnel or external vendors when needed. The role also involves documenting incidents, maintaining user guides, and contributing to continuous improvement of IT processes and service quality.

Qualifications

Experience or familiarity with Government Relations and Public Sector environments, with the ability to navigate relevant policies and procedures. Knowledge of Local Government structures and processes, particularly as they relate to IT governance and compliance. Strong Communication and Analytical Skills, including clear documentation, structured problem-solving, and effective collaboration with non-technical users. Solid understanding of IT support fundamentals, including operating systems, basic networking, user account management, and common office and retail applications. Ability to work independently in a remote setting, manage part-time hours effectively, and prioritize multiple support requests. Relevant education in Information Technology, Computer Science, or a related field, or equivalent practical experience. Experience with retail or department store systems (e.g., POS, inventory management) and adherence to data security best practices is beneficial.