Lead Customer Success Manager – Driving Growth, Onboarding Excellence, and Strategic Partnerships in AI‑Powered Supply Chain Solutions at brighthush

About brighthush

brighthush is a trailblazer in the digital transformation of supply chain management. By marrying advanced artificial intelligence with robust data analytics, we empower manufacturers, distributors, and retailers to gain unprecedented visibility, compliance, and operational efficiency across every link of the production chain. With a presence that spans the United States, Canada, and beyond, brighthush is not just a technology provider – we are a strategic partner that helps our clients navigate the complexities of modern supply chains, reduce risk, and unlock new revenue streams.

Our platform is built on a foundation of real‑time data, predictive insights, and seamless integration with the most widely used B2B SaaS ecosystems. Whether it’s automating compliance workflows, forecasting demand, or optimizing inventory, brighthush delivers solutions that scale with the evolving needs of global supply chains.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑moving team that values innovation, collaboration, and continuous learning. Our culture is built on:

• Remote‑First Flexibility: Work from anywhere in the United States while staying connected with a distributed, high‑performing team.
• Growth Mindset: Access to mentorship, training programs, and a clear career ladder that rewards initiative and results.
• Impactful Work: Your contributions directly influence how businesses worldwide manage risk, quality, and compliance.
• Inclusive Environment: A diverse workforce that celebrates different perspectives and fosters belonging.
• Innovation‑Driven Projects: Collaborate on cutting‑edge AI and data science initiatives that shape the future of supply chain intelligence.
• Community & Collaboration: Weekly virtual town halls, cross‑functional hackathons, and quarterly retreats that keep the team connected and inspired.

What You’ll Do

As the Lead Customer Success Manager, you will be the strategic partner for our most valuable clients, ensuring they achieve their business objectives while maximizing the value of the brighthush Platform. Your day‑to‑day responsibilities will include:

• Customer Onboarding & Adoption: Design and execute comprehensive onboarding plans that accelerate time‑to‑value, including training, data migration, and configuration of platform components.
• Strategic Account Management: Serve as the primary point of contact for key accounts, cultivating executive relationships and acting as a trusted advisor on industry trends and best practices.
• Business Development & Upsell Opportunities: Identify and pursue expansion opportunities within existing accounts, collaborating with Sales and Product teams to deliver tailored solutions.
• Platform Configuration & Optimization: Work closely with technical teams to customize the brighthush Platform to meet unique client needs, ensuring seamless integration with Salesforce, HubSpot, and other B2B SaaS ecosystems.
• Data‑Driven Insights: Leverage analytics tools such as BigQuery, Google Cloud Platform, and Tableau to provide actionable insights that drive client success and product adoption.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Marketing, and Support to relay customer feedback, influence roadmap decisions, and resolve escalations.
• Performance Metrics & Reporting: Track and report on key success metrics (NPS, churn, expansion revenue) and present findings to senior leadership.
• Travel & Client Engagement: Travel up to 25% within the United States and Canada to meet clients, attend industry events, and conduct on‑site workshops.

Key Success Metrics

Success in this role is measured by a blend of quantitative and qualitative indicators:

• Customer Net Promoter Score (NPS) above 70.
• Retention rate of 95%+ for key accounts.
• Expansion revenue growth of 15%+ year‑over‑year.
• Time‑to‑value for new clients reduced by 30% through streamlined onboarding.
• Positive feedback from executive stakeholders on strategic partnership value.

Essential Qualifications

We’re looking for a seasoned professional who brings a blend of strategic thinking, technical acumen, and customer‑centric mindset:

• Education: Bachelor’s degree in Business Administration, Economics, Computer Science, or a related field.
• Experience: Minimum of 2 years in customer success, account management, or business development roles within B2B SaaS environments.
• Project Management: Proven track record of managing complex IT projects, including platform configuration, data integration, and change management.
• Technical Proficiency: Hands‑on experience with Salesforce, HubSpot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, Google Cloud Platform, Microsoft Excel, and Google Sheets.
• Communication: Exceptional written and verbal communication skills, with the ability to translate technical concepts into business value for executives.
• Analytical Thinking: Strong analytical skills to interpret data, identify trends, and recommend actionable improvements.
• Travel: Willingness to travel up to 25% within the United States and Canada.

Preferred Qualifications

These additional qualifications will set you apart and accelerate your success at brighthush:

• Experience in the supply chain, manufacturing, or logistics industry.
• Advanced certifications in Salesforce (e.g., Administrator, Advanced Administrator) or HubSpot.
• Prior leadership experience managing a team of customer success professionals.
• Knowledge of AI and machine learning concepts applied to operational analytics.
• Fluency in additional languages beyond English.

Skills & Competencies

To thrive in this role, you’ll need a blend of hard and soft skills:

• Strategic Vision: Ability to align customer goals with brighthush’s product roadmap and business objectives.
• Relationship Building: Proven skill in building trust with C‑suite executives and cross‑functional stakeholders.
• Project Leadership: Strong organizational skills to manage multiple initiatives simultaneously.
• Data Literacy: Comfortable working with large datasets, SQL, and data visualization tools.
• Problem Solving: Creative and analytical mindset to troubleshoot issues and propose innovative solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Collaboration: Excellent teamwork skills, working closely with Sales, Product, Engineering, and Support.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Mentorship from senior leaders across the organization.
• Paid training and certification programs in Salesforce, HubSpot, and data analytics.
• Internal mobility pathways to transition into Product Management, Sales Engineering, or Technical Consulting.
• Regular knowledge‑sharing sessions, hackathons, and industry conferences.
• Clear performance metrics that translate into tangible career advancement.
• Leadership development programs tailored for high‑potential talent.

Work Environment & Culture Highlights

Our remote‑first culture is designed to empower you to work from wherever you’re most productive while staying connected with a vibrant community:

• Weekly virtual town halls and team‑building activities.
• Flexible work hours that respect work‑life balance.
• Inclusive hiring practices that celebrate diversity and belonging.
• Access to a digital wellness program, including mental health resources and virtual fitness classes.
• Annual company retreats and quarterly hackathons to foster creativity.
• Open communication channels with leadership and cross‑functional teams.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush:

• Base Salary: USD 87,506 – 120,000 per year, commensurate with experience.
• Performance Bonus: Eligible for quarterly and annual bonuses tied to customer success metrics and company performance.
• Equity: Potential for stock options as part of the long‑term incentive plan.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, including telehealth services.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Generous PTO policy, plus paid holidays and sick leave.
• Remote Work Stipend: Monthly allowance for home office setup and internet.
• Professional Development: Annual budget for conferences, courses, and certifications.
• Employee Assistance Program: 24/7 counseling and support services.

Ready to Make an Impact?

If you’re a proactive, customer‑first leader with a passion for technology and a track record of driving growth, we want to hear from you. Join brighthush and help shape the future of supply chain intelligence while advancing your career in a supportive, forward‑thinking environment.

Click the button below to apply and start your journey with brighthush today!