Dynamic Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating memorable shopping experiences that delight customers and empower our associates. Our culture is built on diversity, collaboration, and continuous growth, and we pride ourselves on fostering an environment where every team member can thrive.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, fast‑paced team that values innovation, integrity, and customer focus. Whether you’re working in one of our bustling distribution centers, dynamic retail stores, or our global headquarters, you’ll find abundant opportunities to learn, grow, and make a real impact. As a Fortune 100 company, we offer a competitive salary, comprehensive benefits, and a culture that rewards excellence.

Position Overview

We are seeking a proactive, customer‑centric Customer Experience Coordinator to lead our front‑end team in delivering exceptional service, driving loyalty program enrollment, and maintaining a clean, organized store environment. This role requires a blend of leadership, operational expertise, and a passion for creating positive customer interactions.

Key Responsibilities

• Lead, coach, and inspire a team of associates at the front of the store, ensuring prompt, courteous service and active promotion of loyalty programs.
• Model outstanding customer service by engaging with shoppers, addressing concerns, and maintaining a welcoming atmosphere.
• Develop and implement training programs that reinforce front‑end principles, customer personalization, and brand values.
• Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Respond swiftly to customer issues, turning challenges into opportunities for positive experiences.
• Ensure associates execute tasks in line with store plans, prioritizing activities to meet daily goals.
• Communicate clearly with management and staff, providing progress updates and constructive feedback.
• Collaborate with store leadership on associate training needs, performance metrics, and development plans.
• Uphold all labor laws, company policies, and procedures, ensuring a safe and compliant work environment.
• Promote credit and loyalty programs, driving enrollment and retention.
• Support shrink reduction initiatives and participate in loss prevention activities.
• Champion safety awareness, maintaining a secure environment for customers and associates.
• Perform additional duties as assigned to support store operations and team success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual standards.
• Demonstrated ability to multitask in a fast‑paced retail environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proven ability to train and mentor associates, fostering a culture of continuous improvement.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and enrollment strategies.
• Knowledge of POS systems and cash handling procedures.
• Background in loss prevention or shrink reduction initiatives.
• Prior experience in a high‑volume retail setting.
• Leadership training or certification in customer service excellence.

Skills & Competencies

• Customer‑first mindset with a passion for creating memorable shopping experiences.
• Strong leadership presence, capable of motivating and guiding a diverse team.
• Analytical thinking, able to assess performance metrics and drive improvements.
• Effective problem‑solving skills, turning challenges into opportunities.
• High emotional intelligence, fostering a supportive and inclusive team culture.
• Proficiency in Microsoft Office Suite and retail management software.
• Commitment to safety, compliance, and ethical business practices.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training across merchandising, visual design, and inventory management.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to lead special projects, such as store redesigns or seasonal promotions.
• Access to online learning platforms and certifications in retail management, customer service, and leadership.

Work Environment & Company Culture

brighthush’s culture is defined by:

• Inclusivity: We celebrate diversity and foster an environment where every voice is heard.
• Collaboration: Teamwork is at the core of our success; we encourage open communication and shared problem‑solving.
• Innovation: We continuously seek new ways to enhance the customer experience and streamline operations.
• Recognition: Outstanding performance is celebrated through awards, bonuses, and public acknowledgment.
• Work‑Life Balance: Flexible scheduling, paid time off, and wellness programs support our associates’ well‑being.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.75 to $15.25, actual compensation is determined by relevant skills, qualifications, and experience. In addition to a competitive salary, brighthush offers:

• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, and vacation time.
• Employee discount on all brighthush merchandise.
• Wellness initiatives, including fitness subsidies and mental health resources.
• Professional development allowances and tuition reimbursement.
• Employee referral bonuses.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

How to Apply

Ready to elevate your retail career? Click the link below to submit your application and join the brighthush family:

Apply to This Job

Location & Schedule

Address: 4357 W Swamp Rd, Doylestown, PA Store: brighthush Store 0561 Schedule: Flexible, including nights, weekends, and holidays.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other characteristic protected by applicable law. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you’ll be at the forefront of delivering unforgettable shopping moments, guiding a talented team, and driving loyalty initiatives that keep customers coming back. If you thrive in a dynamic environment, love leading by example, and are passionate about elevating customer satisfaction, we want to hear from you. Join brighthush today and help shape the future of retail excellence.