Mandarin‑Fluent Customer Success Engineer – Voice AI Deployment & Technical Consulting (1099 Contractor)

About brighthush

brighthush is a trailblazing AI company redefining the contact center experience with cutting‑edge voice AI. Leveraging first‑principles thinking, we empower enterprises to deliver seamless, intelligent customer interactions that were once the domain of large human teams. Since our inception, we have scaled from a modest $5 M ARR to an impressive $80 M ARR, and our valuation now exceeds $1.5 B. Our mission for 2026 is to build a modern CX platform where entire contact centers are powered by AI, creating intelligent “workers” that act as frontline agents, QA analysts, and managers—continuously executing, monitoring, and improving every customer interaction.

brighthush has earned industry accolades such as the No. 1 Best Places to Work in the Bay Area (2026), Top 50 AI Apps (2025), #3 Fastest‑Growing Software Company (2026), Best Agentic AI Software (2026), and #4 Fastest‑Growing Software Vendor (2025). We are backed by brighthush and have been recognized by brighthush & Wing VC in the brighthush Tech 30 Class of 2026. Our culture is built on speed, impact, and a relentless focus on customer success.

Why Join brighthush?

At brighthush, you will be part of a high‑velocity team that is reshaping how enterprises interact with their customers. You’ll work on real‑world problems, collaborate across engineering, product, and customer success, and see the direct impact of your work on millions of customer conversations worldwide. We value autonomy, continuous learning, and a culture where every voice is heard.

Role Overview

We are looking for a Mandarin‑speaking Customer Success Engineer to join our remote team on a long‑term 1099 contract. In this role, you will act as the technical bridge between our cutting‑edge voice AI platform and our enterprise customers. You will help them deploy, scale, and optimize AI voice agents in production, ensuring they achieve their business goals while delivering exceptional customer experiences.

Key Responsibilities

• Enterprise Customer Deployments: Lead technical onboarding, architecture design, and deployment for large‑scale enterprise customers.
• Technical Consulting & Solution Building: Collaborate with customers to build AI voice agents, design conversation flows, and architect integration strategies.
• Debugging & Troubleshooting: Resolve complex issues across APIs, webhooks, SIP, telephony, authentication, and latency, often working directly in customer codebases.
• Product Feedback Loop: Capture customer pain points, translate them into actionable product enhancements, and work closely with Product and Engineering to prioritize fixes.
• Customer Growth & Expansion: Identify opportunities to launch new AI use cases, expand product adoption, and become a trusted technical partner for enterprise clients.
• Cross‑Functional Collaboration: Partner with Engineering, Product, and Customer Success to ensure a seamless customer journey from onboarding to long‑term success.

Essential Qualifications

• Fluency in Mandarin (written & spoken) and English.
• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
• 2–8 years of professional experience in Customer Success Engineering, Solutions Engineering, Forward‑Deployed Engineering, Software Engineering, or a similar technical role.
• Strong technical problem‑solving skills and a passion for debugging complex systems.
• Hands‑on experience with APIs, webhooks, SIP, telephony, authentication, and integration troubleshooting.
• Excellent communication skills—able to explain technical concepts clearly to both technical and non‑technical stakeholders.
• Comfortable working directly with customers, building solutions in real time, and taking ownership of outcomes.
• Availability to work overlapping hours with our Pacific Time‑based team and customers.

Preferred Qualifications

• Experience with Python or TypeScript.
• Background in AI, LLMs, or Voice AI.
• Startup experience—thriving in fast‑paced, high‑growth environments.
• Enterprise customer experience—understanding the nuances of large‑scale deployments.
• Willingness to travel occasionally for customer launches or onsite work.

Skills & Competencies

• Technical proficiency in API design, debugging, and integration.
• Strong communication and storytelling abilities.
• Adaptability and resilience in a dynamic, fast‑moving startup culture.
• Strategic thinking—identifying product gaps and translating them into actionable improvements.
• Customer‑centric mindset—always prioritizing the end‑user experience.

Career Growth & Learning Opportunities

At brighthush, your growth trajectory is directly tied to the impact you deliver. As a Customer Success Engineer, you will:

• Gain deep expertise in voice AI technology and enterprise deployment.
• Develop a robust network across engineering, product, and customer success teams.
• Take ownership of high‑impact projects that shape the future of AI‑powered contact centers.
• Participate in mentorship programs, internal tech talks, and continuous learning initiatives.
• Position yourself for future leadership roles—whether as a Technical Lead, Solutions Architect, or Product Manager.

Work Environment & Culture

brighthush is a remote‑first company that values flexibility, autonomy, and collaboration. Our culture is built on:

• Fast iteration cycles—your ideas can become reality in days, not months.
• Transparent communication—weekly all‑hands, open code reviews, and real‑time Slack channels.
• Inclusive diversity—our team spans continents, cultures, and backgrounds.
• Continuous feedback—regular 1:1s, performance reviews, and skill‑building workshops.
• Work‑life balance—while we expect overlapping hours with Pacific Time, we respect your personal commitments.

Compensation & Benefits

As a 1099 contractor, you will receive a competitive monthly rate of $6,000–$7,500 USD, commensurate with experience. In addition to base compensation, you will enjoy:

• Flexible working hours with required overlap during Pacific Time.
• Access to a comprehensive benefits package (health, dental, vision) through our partner program.
• Professional development stipend for courses, certifications, and conferences.
• Equity options through our contractor equity program.
• Regular team events, hackathons, and virtual coffee chats.

How to Apply

If you are a Mandarin‑fluent, technically savvy engineer who thrives on solving complex problems for enterprise customers, we want to hear from you. Apply today and help shape the future of AI‑powered customer experience at brighthush.